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Show Results For
-
All HBS Web
(5,980)
- People (9)
- News (1,025)
- Research (4,333)
- Events (16)
- Multimedia (8)
- Faculty Publications (3,203)
- 21 Apr 2009
- First Look
First Look: April 21, 2009
outperform others stands in contrast to theory and evidence supporting a broader scope for organizations. The literature on related diversification at the level of the firm provides some reconciliation of these conflicting observations by suggesting that multi-unit...
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Martha Lagace
- Career Coach
Mo Fong
Mo Fong (HBS ‘02, Stanford ‘95 ChemE, ‘96 MA Education ) Mo is currently the Executive Director at Stanford Technology Ventures Program in the School of Management and Engineering focusing on entrepreneurship research, programs and...
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- 20 Feb 2008
- First Look
First Look: February 20, 2008
and Jeffrey Wurgler Abstract Abstract We propose and test a catering theory of nominal stock prices. The theory predicts that when investors place higher valuations on low-price firms, managers will maintain share prices at lower levels,...
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Martha Lagace
- 09 Oct 2001
- Research & Ideas
Five Questions for Paul Lawrence and Nitin Nohria
memory that the product was safe to drink. Q: What can any manager or business leader take away from reading Driven? A: All managers and business leaders need to get things done through people. It is hard to...
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by Sean Silverthorne
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values.
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Keywords:
Customer Relationship Management;
Decision Choices and Conditions;
Growth Management;
Brands and Branding;
Service Operations;
Value Creation;
Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- 18 Oct 2016
- Op-Ed
Why Business Should Invest in Community Health
more pressing crisis management activities. Local sales organizations, which are often tasked with local-level implementation of community health activities, prioritize product sales, supply, and distribution issues first. Target is...
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- 01 Jun 2017
- News
Inbox: From Das’s Desk
research has focused on various aspects of customer management in B2B contexts, including customer selection and portfolio management; managing a spectrum of customer...
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Keywords:
Das Narayandas
- 05 Apr 2016
- First Look
April 5, 2016
building. Since its inception in 2004, Pershing Square's assets under management had grown from $500 million to well over $18 billion. Ackman is now considering a sizable new portfolio position and must...
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Sean Silverthlorne
- 31 May 2011
- First Look
First Look: May 31
make purchases. Retailers, however, felt that major credit and debit card issuers had too much market power which was leading to higher costs for retailers to accept such payment forms. Consumers were increasingly adopting smart phones and using those phones to View Details
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Sean Silverthorne
- November 2013 (Revised March 2015)
- Case
Rio Tinto and Mining in Mongolia: The Oyu Tolgoi Deposit
By: Eric Werker, Battushig Batbold, Kelsey Kennedy, Zanna McComish, Shaloo Savla and Nicole Shomair
In 2013, Rio Tinto was expected to begin commercial shipments from Oyu Tolgoi, a copper and gold mine in the Gobi Desert of Mongolia. Oyu Tolgoi was one of the last great unmined deposits in the world, and, once operations were in full swing, was expected to constitute...
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Keywords:
Change Management;
Investment;
Business and Government Relations;
Mining;
Mining Industry;
Mongolia
Werker, Eric, Battushig Batbold, Kelsey Kennedy, Zanna McComish, Shaloo Savla, and Nicole Shomair. "Rio Tinto and Mining in Mongolia: The Oyu Tolgoi Deposit." Harvard Business School Case 714-018, November 2013. (Revised March 2015.)
- December 2011 (Revised April 2012)
- Case
On Two Wheels in Paris: The Vélib' Bicycle-Sharing Program (Supplement)
By: Peter A. Coles and Elena Corsi
Keywords:
Partners and Partnerships;
Contracts;
Negotiation;
Growth and Development Strategy;
Bicycle Industry;
Paris
Coles, Peter A., and Elena Corsi. "On Two Wheels in Paris: The Vélib' Bicycle-Sharing Program (Supplement)." Harvard Business School Case 912-023, December 2011. (Revised April 2012.)
- 19 Nov 2021
- News
How to Set Boundaries with a Chatty Colleague
- 22 Dec 2003
- Research & Ideas
Why Negotiation is Like Jazz
substantive dimension and sidestepping the relational dimension of the manager's statement, the sales rep helped the negotiation proceed smoothly. Managing a negotiation at the micro level means identifying and directing the multiple...
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by Kathleen L. McGinn
- June 16, 2020
- Article
Your Customers Have Changed. Here's How to Engage Them Again.
By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues.
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Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Customer Relationship Management;
Service Operations;
Customer Satisfaction;
Banking Industry;
Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- 01 Jun 1999
- News
New Releases
that the more things change, the more strong leadership is needed and the more complicated the interconnected web of relationships becomes. While effective leadership and management are both necessary in...
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Nancy O. Perry
- Profile
Sorina Casian-Botez
profession. How has your overall HBS experience shaped your goals & career path? I discovered new ways in which I could have the kind of impact I sought as a professional. More importantly, I began developing the skills and View Details
- Profile
Kevin Nazemi
Kevin Nazemi chose Microsoft after graduation from MIT for the chance to turn a small market presence into something much bigger. “When I arrived, our Customer Relationship Management (CRM) product had...
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- 02 Nov 2020
- Blog Post
2+2 Where Are They Now Spotlight: Tyler Teykl (MBA 2017)
advisor. I leveraged the summer trying out the advisor role through a management consultant internship at McKinsey. In three short months, I learned that the coaching wasn’t my primary color. I get fulfillment being inside the operations...
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