recruiting - Publications - Faculty & Research

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

is how Wipro approached the launch of this lean initiative," Staats says. "They didn't come out with big banners and say, 'OK, today your work is lean work, and yesterday it wasn't.' They started with a small group and recruited... View Details

Keywords: by Julia Hanna; Computer

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

acute and chronic stress). Both hormones are found in men and women. Men naturally have more testosterone than women do, but the researchers were measuring the levels relative to gender norms. The normal level of cortisol is the same for both men and women. For their... View Details

Keywords: by Carmen Nobel

20 Aug 2014
Research & Ideas

Why the ALS Ice Bucket Challenge is a Social Media Blockbuster

ALS. I'm recruiting the anti-ALS cause to enhance my personal capital. Alas, for marketers looking for low-cost market impact, few commercial brands enhance personal capital. Few are as powerful as cause brands. How has it worked? As of... View Details

Keywords: by John Deighton

October 2019 (Revised August 2020)
Case

The Predictive Index

By: Lynda M. Applegate and James Weber

Mike Zani and Daniel Muzquiz needed to decide next steps to create a new category in the human resources consulting industry and scale their company.
Zani and Muzquiz, serial entrepreneurs, acquired Predictive Index in 2014. Previously, as clients of the... View Details

Keywords: Human Resources; Selection and Staffing; Talent and Talent Management; Recruitment; Corporate Entrepreneurship; Venture Capital; Change Management; Disruptive Innovation; Digital Platforms; Growth and Development Strategy; Consulting Industry; Service Industry; United States

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23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

shows. As part of the study, the researchers recruited about 250 participants to view a video on outer space. Unbeknownst to participants, however, there were actually two versions of the presentation. One was a prerecorded video in which... View Details

Keywords: by Michael Blanding

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

announced recently they would increase efforts to recruit persons of color, in part a response to the Black Lives Matter movement. Some of the same organizations made similar announcements in the past—yet the numbers of persons with... View Details

Keywords: by James Heskett

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

type of person in the first place. As Richard Fairbanks, CEO of Capital One, is fond of saying, "At most companies, people spend 2 percent of their time recruiting and 75 percent managing their View Details

Keywords: by James Heskett

01 Mar 2021
Research & Ideas

How Systemic Racism Can Threaten National Security

for each county in the 48 mainland states. The index considered the pervasiveness of Jim Crow laws, Ku Klux Klan activity between 1915 and 1940, and the number of recorded lynchings before 1939, among other measures. Then the team compared enrollment across races using... View Details

Keywords: by Rachel Layne

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

lead users to purchase points. Managing in this realm requires a new set of skills. "Advertising executives in the online marketspace must have different analytical competencies than their counterparts in the traditional offline world," says Law, who helps... View Details

Keywords: by Susan Young

20 Sep 2022
Research & Ideas

How Partisan Politics Play Out in American Boardrooms

don’t match the majority in the C-suite, but causing financial repercussions for businesses as well. “Investors may worry that executive teams are not hiring the best talent they can get, but are instead recruiting those with particular... View Details

Keywords: by Pamela Reynolds

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

onboarding strategy and to dedicate twice as much effort and time to executing that strategy as compared to an in-person process. According to our research, when executives are asked to score their companies on the seven steps of the View Details

Keywords: by Boris Groysberg

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

unhappy with customer service, or your prices went up, or a competitor offered a better deal. But if a company lets too many customers show themselves the door, then they’ll waste too much of their time recruiting new customers. “If 30... View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

March 2000 (Revised July 2001)
Case

Microsoft: Competing on Talent (A)

By: Christopher A. Bartlett and Meg Wozny

Describes the evolution of Microsoft's human-resource philosophies, policies, and practices and how they used as a core of the company's competitive advantage. In particular, the focus is on how Microsoft tried to retain its ability to recruit, develop, motivate, and... View Details

Keywords: Human Resources; Retention; Recruitment; Competitive Advantage; Motivation and Incentives; Business Startups; Talent and Talent Management

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04 Jun 2018
What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

track5 How Does a Board Introduce to the Organization a CEO Fired Elsewhere for Inappropriate Behavior? The question of conditions under which a board might hire a CEO fired elsewhere for inappropriate behavior, the subject of this month’s column, produced cogent... View Details

Keywords: by James Heskett

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

management of the facilities, recruiting talent, or coaching young people. I asked how that could be possible, given that she had built a firm of more than a thousand people and had achieved a record of consistent success. She explained... View Details

Keywords: by Carmen Nobel

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

intentions but more about actions.” Patti Gillenwater suggested that companies should change their hiring policies. In her words, “hiring individuals that have ‘grown up’ in diverse, inclusive environments is spot on. This would mean View Details

Keywords: by James Heskett

03 Oct 2005
Research & Ideas

The Box Office Power of Stars

expected, an actor's past box-office performance is positively related to the magnitude of his or her impact on revenues. However, the number and, particularly, the average box-office record of other cast members also play a role. In fact, interestingly, the impact of... View Details

Keywords: by Sarah Jane Gilbert; Entertainment & Recreation; Motion Pictures & Video

June 2023 (Revised July 2023)
Case

Social Media Background Screening at Fama Technologies

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort

Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details

Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; AI and Machine Learning; Social Media; Venture Capital; Entrepreneurship; United States

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10 Sep 2001
What Do You Think?

Do MBAs Need More Street Smarts?

in recruiting criteria for MBA programs? Or changes in curricula, with more emphasis on sensitivity to others' views and how to influence them as well as greater self-awareness? Or the greater employment of role models—especially those... View Details

Keywords: by James Heskett

March 2017 (Revised September 2017)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler

In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details