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All HBS Web
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Show Results For
-
All HBS Web
(4,258)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- May 2024
- Supplement
HubSpot and Motion AI (B): Generative AI Opportunities
- Research Summary
Overview
- February 1999 (Revised June 2000)
- Case
Alexander Bandelli (A)
- 20 Oct 2008
- Research & Ideas
The Seven Things That Surprise New CEOs
Jonas Heese
In his research, Professor Heese focuses on corporate misconduct, with a special focus on the role of management, regulators,... View Details
- 2013
- Tool
Harvard Business Review's Go to Market Tools: Customer Lifetime Value
Olivia S. Kim
Olivia Kim is an assistant professor of business administration in the Entrepreneurial Management Unit at Harvard Business School. She teaches the Entrepreneurial Management course in the MBA required curriculum.
Professor Kim's research examines how firms... View Details
- October 1984
- Case
NIKE (F): The Apparel Division
- Teaching Interest
Overview
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
- December 2012
- Article
Defending the Markers of Masculinity: Consumer Resistance to Brand Gender-Bending
- August 1984 (Revised March 1989)
- Background Note
Direct, Personal Leadership
- 2009
- Working Paper
Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting
Natalie Epstein
Natalie Epstein is a PhD Candidate in Technology and Operations Management at Harvard Business School. Her research focuses on service design strategies for on-demand operations. As the service industry accelerates, she is particularly... View Details
- November 2011
- Teaching Note
Comfort Class Transport: Does Customer Service Need an Overhaul? (Brief Case)
- 2010
- Other Unpublished Work
Saving Face by Making Meaning: The Negative Effects of Brand Communities' Self-serving Response to Brand Extensions
Randolph B. Cohen
Randolph B. (Randy) Cohen is the MBA Class of 1975 Senior Lecturer of Entrepreneurial Management in the Finance Unit at Harvard Business School. Cohen’s main research focus has been the identification of top investment managers and the prediction of manager... View Details
- April 2005 (Revised January 2006)
- Case
Protege Partners: The Capacity Challenge
- 25 Mar 2011
- News