human rights - Publications - Faculty & Research

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Healthy Outcomes - Managing the Future of Work

responsibilities—but management tends to lack a strategic response. This is because few employers calculate or track the economics of providing support to caregiving employees. Our research shows that employers who make the right... View Details

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

that included retail, financial services, and health care. Tip-offs to toxicity The data reveal three traits that indicate which would-be hire needs a warning label. Human resources managers should be alert to signs an applicant is... View Details

Keywords: by Roberta Holland

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

technique, but that extends to a lot of other parts of the investing world. The human-plus-machine idea is making a big impact in how things are being done. There are things that machines can do that humans don’t have to do. But at the... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

06 Oct 2008
Research & Ideas

Updating a Classic: Writing a Great Business Plan

right mixture of people, opportunity, context, and deal. They anticipate what can go wrong, what can go right, and they try to balance risk and reward. Over the years, I have received many e-mails from folks trying to craft a business... View Details

Keywords: by Sean Silverthorne

28 Mar 2016
Research & Ideas

What's a Boss Worth?

multiplicative,” says Stanton. “If you have a better boss on a team, you get more out of each individual worker.” “These results suggest the most important peer is your supervisor” As a consequence, it may be tempting to assign more subordinates to better bosses. But... View Details

Keywords: by Michael Blanding; Service

13 Feb 2020
Book

Open Your Organization to Honest Conversations

about them, and move in the right direction.” Make yourself and the rest of the leadership team accountable. It’s important for leaders to make clear to employees that they listened to their feedback by sharing the transformative changes... View Details

Keywords: by Dina Gerdeman

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

tries to put the right number of products in the right stores at the right time, so it sells as much as possible and doesn’t lose track of stock. As part of the study, Tapestry... View Details

Keywords: by Rachel Layne

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

commitment, and trust in the long term. What do employers need to get right with their return-to-work policies? 1. Make sure your policy has legitimacy. Take a close look at what employees were able to do during the pandemic. Many... View Details

Keywords: by Kristen Senz

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

turned out to be crucial to students getting the right answer. “Without the advice, no one gets the silver bullet—it doesn’t matter if you use the Boolean or machine learning,” Choudhury says. “That’s a validation of View Details

Keywords: by Michael Blanding; Technology; Information

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

Cespedes explains a strategic process for hiring and managing an effective salesforce: book excerpt Build your Team: Recruitment And Selection From Aligning Strategy and Sales By Frank Cespedes Putting the right team on the field is... View Details

Keywords: by Carmen Nobel

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

human time or human understanding of complexity, I can identify the things that GPT suggests actually matter, and then iterate on those with real data and real consumers to get human-based results,” she... View Details

Keywords: by Kristen Senz

25 Nov 2014
First Look

First Look: November 25

Raffaella Sadun, and John Van Reenen Abstract—We collect data on operations, targets, and human resources management practices in over 1,800 schools educating 15-year-olds in eight countries. Overall, we show that higher management... View Details

Keywords: Carmen Nobel

January 2009 (Revised April 2009)
Case

Disaster in April: The Obligations of Kelly Construction

By: John D. Macomber, Christopher M. Gordon and Ben Creo

A construction company experiences a crane accident with multiple fatalities. The CEO, a client, and an employee must make choices to meet the company's obligations. Set in 2006, the case looks at the choices faced by board members of a museum that is an important... View Details

Keywords: Business Exit or Shutdown; Family Business; Insolvency and Bankruptcy; Governing and Advisory Boards; Compensation and Benefits; Contracts; Crisis Management; Construction Industry

Citation

Educators

Purchase

04 Nov 2014
First Look

First Look: November 4

commercial implementations of these practices and then identify their effects on competition. I conclude that Google's tying tactics are suspect under antitrust law. Publisher's link: http://www.benedelman.org/publications/google-tying-2014-10-26.pdf November 2014... View Details

Keywords: Sean Silverthorne

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

met. Knowledge sharing would seem to foster trust as well. Other research suggests that trust may be associated with managers who hire, recognize, and fire the right people. At an organizational level, an aversion to letting people go in... View Details

Keywords: by James Heskett

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Behavior and Human Decision Processes. The benefits of talking it out Zlatev and colleagues conducted six studies involving a total of about 2,500 participants between 2018 and 2020. The results indicated that: Workers trust colleagues... View Details

Keywords: by Pamela Reynolds

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Mar 2024
News

Vital Signs

Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

make the decision, do the right thing, even if it’s hard, it’s true to those values, it builds trust. It builds belief. And it reinforces the mission that we stand for, our purpose, and it reinforces the values, our culture.” Book Excerpt... View Details

Keywords: by Ranjay Gulati

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

practices as can be imagined—Snook asks students to confront their basic assumptions about human nature, motivation, and preferred styles of leading. Bobby Knight, also known as "The General," is the head coach at Texas Tech... View Details

Keywords: by Sean Silverthorne; Sports

Publications