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- Faculty Publications (237)
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- All HBS Web (937)
- Faculty Publications (237)
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
identity,” they write. Triage, search, and crystallization Before 9/11, the FBI had a fairly decentralized design, owing to the local nature of most crimes. The Bureau operated 56 field offices in major cities, each focused on solving local crimes and each ran View Details
Keywords: by Carmen Nobel
- Web
Online Business Analytics Course | HBS Online
Concepts The Multiple Regression Equation Adapting Concepts from Single Regression Performing Multiple Regression Analyses New Concepts in Multiple Regression The Caesars Staffing Problem Featured Exercises Estimate the View Details
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
hoc process at many firms. Most adopt a simple decision rule: look at the best reps, and try to hire more like them. But you'll never have enough stars for all sales positions and, in fact, don't want stars in all jobs. In any organization, some activities exhibit high... View Details
Keywords: by Carmen Nobel
- 2016
- Working Paper
Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity
By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Working Paper, June 2016.
- 17 Mar 2015
- First Look
First Look: March 17
volatility, whereas shadow banks tend to hold relatively liquid assets. Publisher's link: http://www.people.hbs.edu/shanson/banks_20150305_FINAL.pdf March 2015 Production and Operations Management Managing the View Details
Keywords: Sean Silverthorne
- 2021
- Working Paper
An Empirical Study of Time Allotment and Delays in E-commerce Delivery
By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
Balakrishnan, M., MoonSoo Choi, and Natalie Epstein. "An Empirical Study of Time Allotment and Delays in E-commerce Delivery." Working Paper, December 2021.
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
during his own business career. Start At The Top "If you want good decision-making, contention is essential," George says. "When I joined Medtronic, one of the things undermining its performance was conflict avoidance. To... View Details
Keywords: by Garry Emmons
- 25 Jul 2017
- First Look
First Look at New Research and Ideas: July 25, 2017
rates, deal premiums, and completion rates in the UK, relative to the other European G-10 countries. We find that M&A deal volumes in the UK declined significantly in the aftermath of the 2011 Reforms, View Details
Keywords: Carmen Nobel
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a microprocessor that enables personal... View Details
- Web
The Railroads: The First Big Business - Railroads and the Transformation of Capitalism | Harvard Business School
speed of a horse, locomotives compressed weeklong journeys into days. By mid-century, the rails moved people, raw materials, and goods around the country relatively quickly, cheaply and, for the most part, in all seasons and weather. With... View Details
- Web
Geography of Care - Institute For Strategy And Competitiveness
performed every procedure in an aim to provide a full set of services in every location. While that strategy was effective when hospitals had little to offer, the ever increasing complexity of medical care today means that every hospital... View Details
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
significant reevaluation in the context of organizations pursuing multiple objectives. We proceed, first, by drawing on an extensive literature review to assess the way in which organizational democracy has been conceptualized in recent decades as well as to document... View Details
Keywords: Carmen Nobel
- 24 Jun 2014
- First Look
First Look: June 24
how roles encode individual responsibilities so that coordination between relative strangers is possible. We extend this research by introducing key tenets from team effectiveness research to theorize when role-based coordination might be... View Details
Keywords: Sean Silverthorne
- Web
Research - Behavioral Finance & Financial Stability
financial variables. They use a diagnostic expectations version of a dispersed information learning model to explain why individual forecasters typically overreact to news, while consensus forecasts underreact relative to full-information... View Details
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=55097 Relative Performance Benchmarks: Do Boards Follow the Informativeness Principle? By: Ma, Paul, Jee Eun Shin, and Charles C.Y. Wang Abstract—We examine... View Details
Keywords: Dina Gerdeman
- 02 Mar 2010
- First Look
First Look: March 2
disclosures, performance evaluations, self-regulation, participation, and adaptive learning. Nonprofit leaders must adapt any such mechanisms to suit their organization-be it a membership-based organization, a service-delivery nonprofit,... View Details
Keywords: Martha Lagace
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
relatively uniform, low customer involvement nature where it is important to move people of different backgrounds and nationalities around the world as part of their development. In contrast, high involvement products or services such as... View Details
Keywords: by Sean Silverthorne
- 22 Jul 2014
- First Look
First Look: July 22
non-value added and redundant steps, improve resource utilization, and redesign care so that appropriate medical resources perform each process step. These actions enable costs to be reduced while maintaining or improving medical... View Details
Keywords: Sean Silverthorne
- 11 Mar 2014
- First Look
First Look: March 11
our sample). August 2013 Marketing Letters To Groupon or Not to Groupon: The Profitability of Deep Discounts By: Edelman, Benjamin, Sonia Jaffe, and Scott Duke Kominers Abstract—We examine the profitability and implications of online discount vouchers, a View Details
Keywords: Sean Silverthorne
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
whole team setting and meeting a range of performance benchmarks over a period of time," write Hope and Fraser. "Performance is then evaluated by a peer review group (using relative measures) with... View Details
Keywords: by Loren Gary