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- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
practice; a commitment to use specialized knowledge for the public good, and a renunciation of the goal of profit maximization, in return for professional autonomy and monopoly power; a code of ethics, with provisions for monitoring... View Details
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
question certain activities where they are spending substantial time and money yet not contributing to organizational goals and maybe they shouldn't be pursuing." Does The Way You Spend Your Time Match Your Key Priorities? Many CEOs... View Details
Keywords: by Carmen Nobel
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
conflicts between employees’ personal and professional identities, decreasing their performance and commitment. “Employers should understand the fundamental shift in employees’ lives and recognize that they have to radically alter their... View Details
Keywords: by Dina Gerdeman
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
training typically doesn’t yield the return on investment in improved organizational effectiveness and performance that companies expect. “Individual development has to take place in the context of a larger change process motivated by the... View Details
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
are deliberately using a network strategy and discovering its potential to serve more people more effectively. "I'm interested in high performance networks and understanding how those networks were created and are managed," says... View Details
Keywords: by Martha Lagace
- 23 Apr 2018
- Research & Ideas
Sponsorship Programs Could Actually Widen the Gender Gap
more money. The goal of the researchers: To find out whether participants were more likely to compete if someone were sponsoring them. The research revealed that sponsorship definitely increased the likelihood that participants would... View Details
Keywords: by Carmen Nobel
- 18 Apr 2000
- Research & Ideas
Learning in Action
never made twice. AT&T's Bell Laboratories conducted reviews of its own software engineers to determine why some were more productive than others with the goal of distilling their techniques into best practices that their less... View Details
Keywords: by David A. Garvin
- 06 Mar 2020
- Book
A Great Teacher's Lessons for Leading
credit where credit isn’t due. Contractual leaders and teachers worry about their image, how they are perceived by their boss—a manager or department head. They possess little empathy for others because their goal is to survive where they... View Details
- 07 Jun 2004
- Research & Ideas
What Drives Supply Chain Behavior?
supply chain problem space to include, among other things, the assignment of roles and decision rights among the coordinating partners, the selection of partners, the design of incentives, and the design of processes to monitor performance, set View Details
Keywords: by Sarah Jane Johnston
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details
Keywords: by Kristen Senz
- July 2005 (Revised September 2016)
- Case
24 Hour Fitness (A): The Rise, 1983–2004
By: John R. Wells, Elizabeth A. Raabe and Gabriel Ellsworth
In October 2004, Mark S. Mastrov, CEO of 24 Hour Fitness, reflected on how far his company had come in just over 20 years. From humble beginnings in 1983 in San Leandro, California, 24 Hour Fitness had grown to become the largest privately-owned health-club chain in... View Details
Keywords: 24 Hour Fitness; Mark Mastrov; Health Clubs; Fitness; Gyms; Chain; Weight Loss; Exercise; Personal Training; Retention; Sales Force Compensation; Incentive Systems; Buildings and Facilities; Business Growth and Maturation; Business Model; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Private Equity; Revenue; Geographic Scope; Multinational Firms and Management; Nutrition; Business History; Employees; Recruitment; Selection and Staffing; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Marketing; Operations; Service Operations; Private Ownership; Problems and Challenges; Sales; Salesforce Management; Sports; Strategy; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Technology Platform; Web; Web Sites; Capital Structure; Performance; Organizational Structure; Organizational Culture; Health Industry; United States; California; San Francisco
Wells, John R., Elizabeth A. Raabe, and Gabriel Ellsworth. "24 Hour Fitness (A): The Rise, 1983–2004." Harvard Business School Case 706-404, July 2005. (Revised September 2016.)
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
reduction are the wellsprings of competitive strength and unique advantages for Toyota Even today, all Toyota production divisions are making improvements to TPS day-and-night to ensure its continued evolution.” Danaher’s system for achieving its View Details
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
critical dimensions to organizations that want to work toward parity, not for cosmetic reasons, but to improve performance and value: Attraction and recruitment. Actively seek candidates outside managers’ networks, and assess the language... View Details
Keywords: by Kristen Senz
- 13 Apr 2016
- Research & Ideas
Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)
bigger than just creating the market. They need to epitomize the market. “If they become the cognitive referent, they gain an unequal share of the gains from doing so” “The goal is not only to make sure that the product category takes... View Details
- 03 May 2010
- Research & Ideas
What Is the Future of MBA Education?
entitled "The Future of MBA Education," and Srikant and I were responsible for preparing and leading it. Our initial goal was simply to gather enough material to conduct a day-long conversation with our faculty drawing on interviews with... View Details
- 04 Apr 2017
- First Look
First Look at New Research, April 4
Understanding Boards of Directors: A Systems Perspective By: Lorsch, Jay W. Abstract—In this essay, my goal is to explore why, despite the tireless efforts of talented people, research on corporate governance has been slow and uneven, and... View Details
Keywords: Sean Silverthorne
- 06 Sep 2011
- Research & Ideas
How Small Wins Unleash Creativity
have to understand what they're doing and why," Amabile says, adding that it's important that the goals be reachable in a realistic time frame-owing to the idea of small wins. "So, for instance, rather than having the sole View Details
Keywords: by Carmen Nobel
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
would be women and people of color. The second book, The New Leaders: Leadership Diversity in America, by Ann Morrison, made the following optimistic statement, a clarion call to advocates of diversity: "Diversity is a worthy goal... View Details
Keywords: by Martha Lagace
- 28 Nov 2011
- Research & Ideas
Rethinking the Fairness of Organ Transplants
simulations, the model suggests that life-year expectancies for the program can be increased by up to 8 percent, depending on variables plugged into the process. As with the "Moneyball" metrics movement in baseball, the goal of... View Details