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Show Results For
- All HBS Web
(7,821)
- News (2,202)
- Research (4,910)
- Events (40)
- Multimedia (226)
- Faculty Publications (4,037)
- 26 Jun 2023
- Research & Ideas
Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks
Thousands of visitors flock to Disney World every day to immerse themselves in all kinds of exciting experiences—a cruise on the Pirates of the Caribbean; a visit to the China pavilion at EPCOT; a meet-and-greet with a favorite princess. For many guests, however, the... View Details
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
If you were talking with a woman and noticed a splotch of red marker on her nose, would you tell her? You’re not alone if you would prefer to remain silent. A recent study looking at whether and why people give constructive feedback found that only four out of 212... View Details
Keywords: by Michael Blanding
- 02 Apr 2024
- Research & Ideas
Employees Out Sick? Inside One Company's Creative Approach to Staying Productive
Absenteeism is so pervasive in Latin America and Asia that 10 percent of a business’ workers might not show up on any given day. This risk can create tremendous uncertainty, especially for businesses running on low margins, says Jorge Tamayo, an assistant professor at... View Details
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
myopically focused. It’s better to pause, take a look around, and reconsider the situation.” If you or someone you love is having thoughts of suicide, please call the National Suicide Prevention Lifeline at 800-273-TALK. About the Author View Details
Keywords: by Michael Blanding
- 01 Jun 2003
- News
No Dispute Here
Associate Professor Michael D. Watkins has received the CPR Institute for Dispute Resolution’s 2002 book award for Breakthrough Business Negotiation: A Toolbox for Managers. He won the 2001 award as well for Breakthrough International... View Details
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
with new lessons centered on human connection. “The mistake that many leaders, myself included, have made is that they lead with their brains,” he says. “But what’s at the heart of business? Well, it’s the heart. It’s people.” About the Author View Details
- 12 May 2021
- Book
The Hard Truth About Being a CEO
About the Author Michael Blanding is a writer based in Boston. [Image: iStockphoto/LL28] What's the best management advice you've heard? Share your insights in the comments below. Book Excerpt Five Ways To Keep Connected By David Fubini... View Details
Keywords: by Michael Blanding
- 11 Aug 2022
- Research & Ideas
When Parents Tell Kids to ‘Work Hard,’ Do They Send the Wrong Message?
“Work hard, and you’ll be successful.” How often do we tell children that the key to success is putting forth effort? That advice might seem like admirable inspiration to encourage kids to work hard as they pursue their goals. However, new research in the Journal of... View Details
- 14 May 2018
- Research & Ideas
Amazon vs. Whole Foods: When Cultures Collide
Jamie_Hall Amazon’s acquisition of Whole Foods last August was the corporate equivalent of mixing tap water with organic extra virgin olive oil. You’d be hard-pressed to find two companies with more different value propositions. Even so, it was surprising to hear... View Details
- 08 Dec 2022
- HBS Case
The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?
Nestlé, the world’s largest food and beverage company, faced a difficult choice last February as Russian tanks rolled across Ukraine, and the 24/7 news and social media cycle amplified the company’s every move. CEO Mark Schneider was petitioned directly by Ukraine... View Details
- 16 Jun 2021
- HBS Case
Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm
$45.6 billion and serves 30 million passengers. “The industry clearly benefits from having a loyal base of enthusiastic repeat customers who love the cruising experience,” Gilson says. “It’s a passion for them.” About the Author Michael... View Details
- 27 Jun 2016
- Research & Ideas
These Management Practices, Like Certain Technologies, Boost Company Performance
What’s the best way to run a company? The question has bedeviled economists as long as companies have existed. How, after all, do you measure something as soft as management style across the range of different types and sizes of companies in a way that makes it... View Details
Keywords: by Michael Blanding
- 18 Jun 2024
- Research & Ideas
What Your Non-Binary Employees Need to Do Their Best Work
When Katherine Coffman presents her research findings about how gender stereotypes shape the behavior of men and women in the workplace, she is often asked: What about non-binary individuals? “People understandably keep asking, ‘What about people other than men and... View Details
Keywords: by Michael Blanding
- 29 Sep 2014
- Research & Ideas
Why Do Outlet Stores Exist?
Why do outlet stores exist? The answer may seem obvious to most shoppers—they are places where companies get rid of factory seconds or outdated merchandise at fire-sale prices. Read: bargains, bargains, bargains. And indeed, that may have been the case when the stores... View Details
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details
- 07 Jun 2023
- HBS Case
3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook
Walk into any local coffee shop, and you might see people using Amazon Kindles—but you’re not likely to spot anyone with a Sony Librie, even though Sony was the first company to make an e-reader in 2004. “It was probably a better product,” says Rebecca Karp, assistant... View Details
Keywords: by Michael Blanding
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
iStock Thinking about the fast-approaching era of artificial intelligence, employers rejoice in the increases to productivity such tools could bring, while workers are more likely to calculate the time left before R2-D2 takes over their jobs. “Jacques Bughin and... View Details
- 13 Jan 2020
- Research & Ideas
Do Private Equity Buyouts Get a Bad Rap?
jobs and wages. “Starting with that framework,” he continues, “will hopefully lead to better policy discussions than ones that either demonize the industry on the one hand, or present it as completely beneficial on the other.” About the Author View Details