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- Faculty Publications (237)
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- All HBS Web (1,165)
- Faculty Publications (237)
- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting...
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- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
Benjamin Abstract—I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the...
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Carmen Nobel
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
who the customer is. Traditionally, leading companies—both in the West and in developing countries—have operated under the assumption that the world's poor majority—those four billion people on the planet with a disposable income of $5 a...
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by Sean Silverthorne
- Profile
Jean Luo
summer internship to launch a beta, acquire early suppliers and customers, and conduct product experiments. But Jean finally decided to stop in favor of concentrating on her classes and classmates. “The next step would’ve been paid View Details
- 31 Aug 2020
- Blog Post
Five Important Steps before Taking the Entrepreneurial Leap
finance. Hilary is focused on ensuring the customer experience is executed flawlessly – from first click to product delivery. Our entrepreneurial journey in some ways can be mapped back to one of the first parties during RC year. We met...
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- May 2013
- Supplement
Transport Corporation of India (D): Business Development across Divisions
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's...
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Keywords:
Customer Relationship Management;
Business Divisions;
Sales;
Transportation Industry;
India
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (D): Business Development across Divisions ." Harvard Business School Supplement 113-134, May 2013.
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
investment firm Act III Holdings, said that although sales at restaurants in his investment portfolio were initially down more than 80 percent, he’s seen incremental improvements each week as more locations implement creative ways to...
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- Web
Social Enterprise - Faculty & Research
financial performance of corporations, the design of incentive and control systems to guide strategy execution, corporate reporting, and the role of investors in this new paradigm. Initiatives & Projects The Social Enterprise View Details
- May 2013
- Case
Transport Corporation of India (A): The Cross-selling Conundrum
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's...
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Keywords:
Customer Relationship Management;
Business Divisions;
Performance;
Sales;
Transportation Industry;
India
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (A): The Cross-selling Conundrum." Harvard Business School Case 113-003, May 2013.
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious competitors, offering their own lines of specialty coffee...
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- 21 Apr 2015
- First Look
First Look: April 21
to the support of companies, investors, and the initiatives of a number of NGOs, widespread regulatory intervention has yet to materialize. Outside of South Africa, adoption remains voluntary, accomplished via social movement abetted, to...
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Carmen Nobel & Sean Silverthorne
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
weather that depressed sales of natural gas and home heating oil. As you know, this is also the first quarter we are operating with the Balanced Scorecard, so I can see performance across a broader set of indicators. Market shares in our key View Details
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by Robert S. Kaplan & David P. Norton
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
refinements or radical breakthroughs, improve the performance of established products and services along the dimensions that mainstream customers in major markets historically have valued. Examples: a microprocessor that enables personal...
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- Web
Business for Social Impact | Social Enterprise | Harvard Business School
Since its inception, the Social Enterprise Initiative has explored the role of business in creating social value. Early efforts in the late 1990s included hosting a research conference on business leadership in the social sector and...
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- 23 Jun 2003
- Research & Ideas
Building a Better Buyer-Seller Relationship
whose business was very transaction-oriented—dealing in bulbs, wires, and connectors for contractors and industrial customers. Yet it managed to shepherd about a third of its customers into a relationship. "The process always has to...
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by Martha Lagace
- 22 Apr 2013
- Working Paper Summaries
Competing with Privacy
- Web
Curriculum - Business & Environment
Gona: Great Farm Key concepts: Agricultural Development, Strategy, Nigeria Iberdrola: Leading the Energy Revolution Tesla in 2024: Holding on to the EV Lead? What IKEA Do We Want? Key concepts: Business models, Customer relationship...
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- 07 Mar 2023
- Blog Post
Deconstructing LEGO’s Decarbonization
methods of recycling thermoplastic ABS polymer, to bio-based and biodegradable materials, to their Replay program that enables users to donate used bricks for reuse. LEGO Group has a clear emphasis on cooperation and consortium forming through View Details
- Web
HBS Alumni Conference: Accelerating Climate Solutions - Alumni
in partnership with the Business & Environment Initiative was part of Harvard Climate Action Week . Recordings of several of the day's sessions will be available to view on the Live from Klarman Hall webpage at the end of May. HBS...
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- May 2013
- Supplement
Transport Corporation of India (B): Choosing the Right Candidate
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's...
View Details
Keywords:
Customer Relationship Management;
Business Divisions;
Performance;
Sales;
Transportation Industry;
India
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (B): Choosing the Right Candidate." Harvard Business School Supplement 113-131, May 2013.