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All HBS Web
(985)
- People (1)
- News (351)
- Research (465)
- Multimedia (8)
- Faculty Publications (209)
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- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
committed to helping others achieve shared goals?" In some situations—a Wall Street trading floor or a car dealership, for example—people are paid on commission, and it doesn't matter if they're committed to helping others. In other...
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- 19 Jul 2011
- First Look
First Look: July 19
North America Gary P. Pisano, Phillip Andrews, and Alessandro Di FioreHarvard Business School Case 611-037 Fiat ended its 27-year absence in the North American automobile market when the first Cinquecento (500)-a very small, iconic Italian View Details
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Sean Silverthorne
- 29 Sep 2015
- First Look
September 29, 2015
facing growing dissatisfaction with traditional cable packages and the rise of online streaming, was ripe for disruption, but would Apple be able to build a competitive offering? The automotive industry, with the rise of electric cars and...
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Sean Silverthorne
- 23 Jul 2001
- Research & Ideas
How the Giants of Enterprise Seized the Future
career. The result was that following the Models A, B, C, F, K, N, R, and S came the Model T in 1908, the car that put America on wheels and made Ford a billionaire. Unlike the other giants of enterprise portrayed in Giants of Enterprise,...
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by Richard S. Tedlow
- 03 Aug 2015
- Research & Ideas
Why Fierce Competitors Apple and Amazon Became ’Frenemies’ Over eReaders
insufficient room to collaborate. Zhu and his collaborators predict that as digitization increasingly de-couples hardware and software in many industries, corporate frenemies may become more common. With the increasing emphasis on added software services in...
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- 30 Aug 2010
- Research & Ideas
Turning Employees Into Problem Solvers
service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine...
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- 05 Aug 2002
- Research & Ideas
Are Consumers the Cure for Broken Health Insurance?
shielded from consumer control— by employers, insurers, and the government.— Regina E. Herzlinger When Consumers Take Control When consumers apply pressure on an industry, whether it's retailing or banking, cars or computers, it...
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by Regina E. Herzlinger
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Zaltman. "That's important, but there's a much longer journey for which the store is just a way point." For example, he says, when a person is shopping for luggage, he's thinking about the vacation he's taking the luggage on. "He's thinking about clean...
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- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
fail to make changes to their processes and business model that would be needed to use the technology optimally. That is akin to replacing your car with a helicopter but not making any changes to your lifestyle. Adopt a "call...
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- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
implications of many car body structures, more than they could afford to test with actual cars.4 But experimentation, though important, is only part of what is achieved by cheap and rapid iteration. If you think and talk about iteration...
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by Rob Austin & Lee Devin
- 30 Jul 2013
- First Look
First Look: July 30
Group Luca de Meo, chief marketing officer of Volkswagen Group, reflects on his time leading the marketing department at Volkswagen Passenger Cars brand. In particular, he thinks about the environmental sustainability initiative launched...
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Anna Secino
- 01 Mar 2010
- Op-Ed
A Golden Opportunity for Ford and GM
Mulally showcased his new model range. Car experts and reviewers alike agreed the new models revitalized Ford. Whitacre also unveiled a new line of cars, admittedly trailing Ford, particularly in hybrids. He boldly predicted GM would be...
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- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
trend? Alan MacCormack: There are 3 main drivers. First, the complexity of products is increasing, in terms of the breadth and number of technologies they include. Cars send maintenance data wirelessly to dealerships; sneakers contain...
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by Sean Silverthorne
- 16 Jun 2015
- First Look
First Look: June 16, 2015
COO, had to ensure the company's current business model of building cars and trucks remained strong, while concurrently navigating the company into the rapidly expanding industry of personal mobility. Personal mobility required new...
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Sean Silverthorne
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
out that an everyday item has the power to act as both angel and devil every time we go to the grocery store. It lurks in car trunks and pantries all over the world, waiting to guide us simultaneously down paths of virtue and vice. What...
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- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
At Expedia again, for example, one Eureka story involved eliminating change/cancel fees from online hotel, cruise, and car rental reservations. Until 2009, Expedia and its competitors all charged up to $30 for a change or...
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- 12 Jun 2012
- First Look
First Look: June 12
Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver cars to everyone in the United States, Piramal thought, then...
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Sean Silverthorne
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
decades, is on the auction block. Consumers apparently loved the car more than GM executives, who couldn't figure out how to make much money with it. The same day, Google announced its earnings: In discussing the announcement, analysts...
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by Jim Heskett
- 19 Jan 2011
- First Look
First Look: Jan. 18
this wealth-based discriminatory behavior using a laboratory study. Our experiment shows that individuals are more willing to illegally help peers when those peers drive standard rather than luxury cars and that envy and empathy mediate...
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Sean Silverthorne
- 07 Mar 2018
- Research & Ideas
Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.
its employees and retirees are sent to New England Baptist Hospital for joint replacement surgery. Because the provider is getting paid one price, that leads to greater accountability for patient outcomes, Kaplan says. "When we buy a View Details