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Show Results For
- All HBS Web
(891)
- News (238)
- Research (517)
- Events (2)
- Multimedia (3)
- Faculty Publications (148)
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- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
responsibility, would add little to the candidate's development. Instead she was given a general management assignment—and the team got a signal from the CEO about his commitment to diversity. His behavior communicated a sense of... View Details
Keywords: by David A. Thomas
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they know themselves They will tell... View Details
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
effects of the economic shutdown and the ways in which small businesses are adjusting both their behaviors and expectations as the situation unfolds, the researchers aim to help shape potential policy responses. THE CORONAVIRUS CRISIS... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
the Market for Digital Information Goods," is among the first efforts to study the interactions of two entirely new and radical business models operating in the same market. Sean Silverthorne: What attracted you to research this area and what were some of the... View Details
- 30 Jul 2013
- First Look
First Look: July 30
Publications 2013 pub Rx: Human Nature: How Behavioral Economics Is Promoting Better Health Around the World By: Ashraf, Nava Abstract—Why doesn't a woman who continues to have unwanted pregnancies avail herself of the free contraception... View Details
Keywords: Anna Secino
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
you get customers to act in the best interests of the firm? Of my mantras, number one is: Your customer is probably your most powerful asset." To explain how certain companies jump to the head of the pack through good service, she shared highlights of her research... View Details
Keywords: by Martha Lagace
- 08 Jul 2008
- First Look
First Look: July 8, 2008
we show that the same behaviors produce more ethical condemnation when they happen to produce bad rather than good outcomes, even if the outcomes are largely determined by chance. Our studies show that individuals judge View Details
Keywords: Martha Lagace
- 05 Dec 2006
- First Look
First Look: December 5, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107028 The Virtual Entrepreneurial Team Exercise—VETE; Overview and Instructions for Participants Harvard Business School Note 806-158 PublicationsCRM Implementation: Effectiveness Issues and View Details
Keywords: Sean Silverthorne
- 09 Feb 2004
- Research & Ideas
Got a New Strategy? Now Make it Happen
would jump-start change at SGDU, she began to suspect (correctly) that people throughout the unit were talking about its strategy—and she further suspected that plenty of managers a couple of layers down had insights that she needed to... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
these insights when deciding the order in which they show restaurants." Luca says he uses Yelp to find restaurants when he travels, but with limits. He trusts recommendations when they are offered by a large number of reviewers--800... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
template; and (3) pause before elaborating the activity system. The insights from our framework contribute to research on optimal distinctiveness and to the learning and evolutionary-adjustment literature on search. More broadly, we blend... View Details
Keywords: Dina Gerdeman
- 03 Jun 2014
- First Look
First Look: June 3
http://hbr.org/product/experience-the-finger-lakes-the-groupon-partnership-decision/an/814010-PDF-ENG Harvard Business School Case 314-086 Learning From Extreme Consumers Traditional market research methods focus on understanding the average experiences of average... View Details
Keywords: Sean Silverthorne
- 24 Feb 2009
- First Look
First Look: February 24, 2009
different types of markets, and thus serve significantly diverging customer bases. Such market-type dispersion is likely to compromise the headquarter's ability to control its local managers' behavior and satisfy the divergent needs of... View Details
Keywords: Martha Lagace
- 22 Apr 2014
- First Look
First Look: April 22
Publications August 2013 Modernizing Insurance Regulation Comparative Regulation of Market Intermediaries: Insights from the Indian Life Insurance Market By: Anagol, Santosh, Shawn A. Cole, and Shayak Sarkar Abstract—This book provides... View Details
Keywords: Sean Silverthorne
- 08 Feb 2016
- Research & Ideas
The Civic Benefits of Google Street View and Yelp
restaurants, not to tell cities where to go to inspect, but it could be used for that purpose,” says Luca. Similarly, Google searches in different geographies could give policymakers key insight into what their citizens care about.... View Details
- 28 Aug 2018
- First Look
New Research and Ideas, August 28, 2018
measure both face-to-face and electronic interaction before and after the adoption of open office architecture. The results inform our understanding of the impact on human behavior of workspaces that trend toward fewer spatial boundaries... View Details
Keywords: Dina Gerdeman
- 12 Dec 2019
- Research & Ideas
How to Turn Down the Boil on Group Conflict
Even as polarized political discussion appears to have frozen the possibility of compromise, new research suggests that divided sides can come together on many issues to make decisions. “Our research finds that inaccurate beliefs really drive View Details
Keywords: by Michael Blanding
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
the ones that scare me." These comments raise the question of how much theory tells us about selecting for harder to measure characteristics such as possible behaviors under fire and motives as opposed to skills and past... View Details
Keywords: by Jim Heskett
- 20 Mar 2007
- First Look
First Look: March 20, 2007
last story deals with the Department of Justice's (DOJ) civil lawsuit against the tobacco industry, arguably the largest civil litigation in history. In each story, I will highlight the insights that I see View Details
Keywords: Martha Lagace
- 25 Oct 2006
- Op-Ed
Fixing Executive Options: The Veil of Ignorance
option practices remains unknown, this most recent scandal has deepened the sense in many quarters that option contracts given to managers distort behavior in destructive ways. The ability to play with, and respond to, the many variables... View Details
Keywords: by Mihir Desai & Joshua Margolis