CEO Time Use - Publications - Faculty & Research

25 Oct 2012
Research & Ideas

10 Reasons Customers Might Resist Windows 8

version. Still, Kanter wonders, "Has there been sufficient time for the influencers to get used to this and help other people get used to it? And why launch on October 26?... View Details

Keywords: by Carmen Nobel; Computer; Consumer Products

18 Feb 2009
First Look

First Look: February 18, 2009

useful and saleable by-product. The term "by-product synergy" (BPS) has been coined to describe this practice. By converting waste into by-product, the firm not only reduces its waste disposal cost and potentially increases... View Details

Keywords: Martha Lagace

16 Dec 2011
Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

environmental damage and climate change over the last two centuries. The time has come for mainstream business history to incorporate the environmental impact of business in its agenda." Other research agenda topics identified by... View Details

Keywords: by Geoffrey Jones & Walter Friedman

07 Mar 2018
Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

surgical procedures, and inpatient surgeries. Findings included: A primary care visit necessitated 13 minutes in billing and insurance-related activities, costing $20. The time and cost ramped up to 100 minutes and $215 for an inpatient... View Details

Keywords: by Roberta Holland; Health

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service Enhancements] initiative was not a failure. It did lead to some... View Details

Keywords: by Martha Lagace

11 Jun 2014
Research & Ideas

In the Future of Sports Investing, Media Is the Best Bet

For sports fans, this time of year is like a chocolate addict's free pass to Willy Wonka's factory. Horse racing's Triple Crown. The National Basketball Association and National Hockey League championship playoffs. And next up, the most... View Details

Keywords: by Carmen Nobel; Sports; Financial Services

20 Jan 2003
Research & Ideas

Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School

and in sync with the larger interests of the nation— Nancy Koehn Nancy Koehn: As a historian, I would note that this is not the first time that Americans have gone through intense questioning about the system and the conduct of its... View Details

Keywords: by Garry Emmons

04 Aug 2006
What Do You Think?

What Happens When the Economics of Scarcity Meets the Economics of Abundance?

efficiently reach any type of 'Long Tail' content." But even with increased ease of access, others pointed to added sources of scarcity. Soura Bhattacharyya commented, " there is no such thing [as a free lunch]. Scarcity of time... View Details

Keywords: by James Heskett

16 Feb 2021
Research & Ideas

To Fight Climate Change, Should Green Investors Reconsider Big Oil?

role in stemming the damage. "They are investing about three times more than the average firm in climate change mitigation technology." “They are investing about three times more than the average firm in... View Details

Keywords: by Kristen Senz; Energy

07 Apr 2014
Research & Ideas

Excerpt: ‘The Art of Negotiation’

Muhammad Ali than a typical diplomat. "He's yakking and talking. He's jiving," marveled a colleague. Though he added: "The first time you see it, you think it's just bull." In fact, it was Holbrooke's way of pumping himself up and... View Details

Keywords: Re: Michael A. Wheeler

20 Sep 2007
Research & Ideas

How to be a Customer

Frequent customers get better treatment than occasional customers. Most of us recognize—and accept—such discrimination. The marketer has to choose which customers get priority. But how can you punch above your weight as a customer to get... View Details

Keywords: by John Quelch

18 Apr 2007
HBS Case

How Magazine Luiza Courts the Poor

The inspiration for a new case can strike at any time. For Harvard Business School professor Frances X. Frei, the time and place was one morning at home while reading The New York Times. An article on the front page of the Business... View Details

Keywords: by Julia Hanna; Retail

21 Oct 2002
Research & Ideas

The Parable of the Bungled Baggage And the Unhappy Customer

program identifies our very best customers. And our very best customers often fly one or two times a week. Now, you're not in that category of frequent flyers, but because you're talking with the top management group, you're in that... View Details

Keywords: by W. Earl Sasser

02 Jun 2014
Research & Ideas

Excerpt: ‘A Social Strategy’

the number of likes or followers, the number of responses, or the number of times corporate messages are forwarded to others. For example, by mid-2013 Target had slightly less than 22 million fans on Facebook, Wal-Mart had 30 million,... View Details

11 Feb 2002
Research & Ideas

Secrets of the Successful Businesswoman

change; be resilient; and make every decision based on whether or not it's good for the business." If you take the extra time to staff the best people rather than operate in the interests of expediency, you'll save yourself trouble... View Details

Keywords: by Martha Lagace

20 Mar 2018
First Look

First Look at New Research and Ideas, March 20, 2018

March 2018 Review of Economics and Statistics Scraped Data and Sticky Prices By: Cavallo, Alberto Abstract—I use daily prices collected from online retailers in five countries to study the impact of measurement bias on three common price... View Details

Keywords: Sean Silverthorne

03 Apr 2006
What Do You Think?

Has Globalization Reached Its Peak?

until such time that disparity between the haves (U.S., Europe, etc.,) and the have-nots is significantly bridged." One theme common to several of these comments is that globalization (and the outsourcing it promotes) will turn out... View Details

Keywords: by James Heskett

24 May 2004
Research & Ideas

The Watsons: IBM’s Troubled Legacy

pardonable hyperbole of the guidebook, into a "stupendous, gigantic, super-magnificent ... greatest show on earth." Time magazine called it "the biggest, costliest, most ambitious undertaking ever attempted in the history... View Details

Keywords: by Richard S. Tedlow

09 Jul 2001
Research & Ideas

Does Misery Love Companies? How Social Performance Pays Off

their nations' labor force, or that some countries have infant mortality rates more than ten times our own. Indeed, access to a computer, well enough access to sanitation or a telephone, can be very limited around the world. The lists go... View Details

Keywords: by Joshua D. Margolis & James P. Walsh

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline service heroes and heroines. They use... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

Publications