Publications

14 Jan 2008
Research & Ideas

Mapping Polluters, Encouraging Protectors

stakeholder interest. For instance, which companies and industries attract more attention from stakeholders? Which communities are particularly interested in the environmental performance and activities of local companies? Taking Action... View Details

Keywords: by Martha Lagace; Manufacturing; Chemical

30 Oct 2007
First Look

First Look: October 30, 2007

properties help us understand how the intensity of communication among group-members and some select structural characteristics of the group affect recognition outcomes in novel and structurally ambiguous worlds. In particular, we... View Details

Keywords: Sean Silverthorne

11 Apr 2017
First Look

First Look at New Research, April 11

housing firm. Along the way, he and his partners have contributed countless hours of community service to the neighborhoods in which they own properties. Now 80 and ready to retire, Gates is creating a request for proposal for his firm.... View Details

October 2020 (Revised February 2021)
Case

The Tulsa Massacre and the Call for Reparations

By: Mihir A. Desai, Suzanne Antoniou and Leanne Fan

How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government... View Details

July 2008 (Revised January 2009)
Case

Londolozi: Towards a Sustainable Business Model and Ecological Integrity in Southern Africa

By: Rawi E. Abdelal and Thomas Koelble

The Londolozi game viewing reserve in South Africa became a defining icon of ecotourism during the 1990s and early 2000s-that is, a tourist business promoting ecological land management and, at the same time, local economic development. The reserve was in a region in... View Details

Keywords: Developing Countries and Economies; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Tourism Industry; South Africa

March 1998 (Revised December 1999)
Case

Bronner Slosberg Humphrey

By: David E. Bell and Donald M Leavitt

Bronner Slosberg Humphrey has succeeded by providing integrated direct marketing solutions for major service companies such as AT&T, American Express, and FedEx. A new CEO takes over from the company's founder and is wondering how to grow the company. Options include... View Details

Keywords: Marketing; Growth and Development Strategy; Leading Change; Global Strategy; Service Operations; Competitive Strategy; Information Technology; Salesforce Management; Marketing Communications; Service Industry

03 Jan 2017
First Look

January 3, 2017

Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the organization. We demonstrate how to use goals to communicate business... View Details

Keywords: Carmen Nobel

12 Apr 2016
First Look

April 12, 2016

available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/416032-PDF-ENG Harvard Business School Case 416-034 Difficult Conversations and Dealing with Challenging Situations at Work: Managing Communication No abstract... View Details

Keywords: Sean Silverthorne

14 May 2013
First Look

First Look: May 14

Gap? Government Subsidized Lending and Access to Capital By: Lerner, Josh, and Kristle Romero-Cortes Abstract—The consequences of providing public funds to financial institutions remain controversial. We examine the Community Development... View Details

Keywords: Sean Silverthorne

20 Sep 2011
First Look

First Look: September 20

lines in order to illuminate the ways that U.S. states take advantage of federal ambiguity and are able to shape corporate practices to their benefit. We specifically examine how patterns of bank acquisitions are shaped by the crucial relationship between the federal... View Details

Keywords: Sean Silverthorne

18 Feb 2009
First Look

First Look: February 18, 2009

active firm leadership in these courses, and establishing multiple channels of communication for employees to raise concerns with an explicit "no retaliation" policy. In January 2007, 86% of the employees were proud to work for... View Details

Keywords: Martha Lagace

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

literature and a community of scholars, has a narrow and a broad definition. The narrower definition includes researchers such as myself who do primary archival research on the history of business, who belong to the societies, and who... View Details

Keywords: by Sean Silverthorne

28 Aug 2007
First Look

First Look: August 28, 2007

River, the Chilean government, and international conservation groups results. The conflict threatens the completion of the project and the longstanding culture and community of the Penhuenche, the indigenous people of the Upper Biobio.... View Details

Keywords: Martha Lagace

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

and profits could be derived from scale. Customer management was relegated to selling and promoting the company's products. The customer relationship was seldom the issue. The New Economy has changed all of this. With the evolution of computer and View Details

Keywords: by Robert S. Kaplan & David P. Norton

22 Jan 2013
First Look

First Look: Jan. 22

Philanthropy in U.S. Communities Authors:Tilcsik, András, and Christopher Marquis Abstract This article focuses on geographic communities as fields in which human-made and natural events occasionally disrupt... View Details

Keywords: Sean Silverthorne

January 2024
Case

ECOALF: Fashion for the Future

By: Elizabeth A. Keenan, Diego Aparicio, Carlota Moniz and María José Satrústegui

ECOALF, a Spanish fashion brand and sustainability pioneer, aimed to tackle the industry's challenges of excessive consumption and production. The brand's mission was to create timeless apparel exclusively from recycled and eco-responsible materials, matching the... View Details