Evaluating Business Performance - Publications - Faculty & Research

September 1982 (Revised March 1989)
Background Note

Managing Interpersonal Feedback

Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details

Keywords: Interpersonal Communication; Performance Evaluation

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20 Jul 2009
Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

after identifying a structural weakness. “Apple has shown the way in how to build a market of external innovators.” According to Harvard Business School professor Karim R. Lakhani, Boeing's approach is an excellent example of how not to... View Details

Keywords: by Sean Silverthorne; Technology

28 Jun 2016
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June 28, 2016

decrease in hospital operational performance both at the time of and in the months leading up to the cohort turnover. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49849 Harvard View Details

Keywords: Sean Silverthorne

07 Sep 2011
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First Look: Sept. 7

JohnsonHarvard Business School Case 511-036 AMD management needs to make a critical decision on the launch sequence of its next-generation technology called Fusion. The Fusion processor concept merges the central and graphics processing... View Details

Keywords: Sean Silverthorne

20 May 2014
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First Look: May 20

likely to perform effectively those functions. We describe the concept of integrated reporting and why integrated reporting could be a superior mechanism to perform these functions. Moreover, we discuss,... View Details

Keywords: Sean Silverthorne

13 Mar 2007
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First Look: March 13, 2007

undertake. Download the paper: http://www.hbs.edu/research/pdf/07-053.pdf Is Yours a Learning Organization? Authors:Amy Edmondson, David A. Garvin, and Francesca Gino No abstract available. Cases & Course MaterialsAmanco: Developing the Sustainability Scorecard... View Details

Keywords: Martha Lagace

20 Feb 2008
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First Look: February 20, 2008

information about how to switch to export crops, makes in-kind loans for the purchase of the agricultural inputs, and provides marketing services by facilitating the transaction with exporters. The experimental evaluation design randomly... View Details

Keywords: Martha Lagace

November 1989 (Revised January 1990)
Case

Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise

The Malcolm Baldrige National Quality Award requires firms to submit applications that conform to a rigorous quality-assessment system. This case consists of several parts of a service company's 1988 Baldrige application together with material from the Malcolm Baldrige... View Details

Keywords: Quality; Performance Improvement; Performance Evaluation

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July–September 2012
Article

The (Un)Hidden Turmoil of Language in Global Collaboration

By: Tsedal Neeley, Pamela J. Hinds and Catherine D. Cramton

Companies are increasingly relying on a lingua franca, or common language (usually English), to facilitate cross-border collaboration. Despite the numerous benefits of a lingua franca, our research reveals myriad challenges that disrupt collaboration and contribute to... View Details

Keywords: Strategy; Loss; Spoken Communication; Performance Productivity; Research; Global Range; Problems and Challenges; Diversity; Cross-Cultural and Cross-Border Issues

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Teaching Interest

Overview

By: Ethan S. Bernstein

Professor Bernstein currently teaches a second-year MBA course in Managing Human Capital (MHC). He is also the faculty chair for the Harvard Business School Online Developing Yourself as a Leader course and teaches in a variety of executive education... View Details

2020
Book

Fit to Compete: Why Honest Conversations About Your Company's Capabilities Are the Key to a Winning Strategy

By: Michael Beer

Is Silence Killing Your Strategy?
In his thirty years of working in corporations, Harvard Business School professor Michael Beer has witnessed firsthand how organizational silence derails strategic objectives. When employees can't speak truth to power, senior... View Details

Keywords: Honesty; Communication; Organizational Culture; Trust; Strategy; Performance Effectiveness

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29 Apr 2014
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First Look: April 29

can drive dangerous behavior. After becoming superintendent of the low-income and academically struggling Atlanta, Georgia, school system in 1999, Beverly Hall implemented new measurement systems-many of them derived from business best... View Details

Keywords: Sean Silverthorne

31 Mar 2011
Working Paper Summaries

What Do CEOs Do?

Keywords: by Oriana Bandiera, Luigi Guiso, Andrea Prat & Raffaella Sadun

18 Feb 2014
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First Look: February 18

acquisition of Vodafone and its performance in Japan. Purchase this case: http://hbr.org/product/vodafone-in-japan-c/an/711470-PDF-ENG Harvard Business School Case 514-008 Lufa Farms In 2013, Mohamed Hage,... View Details

Keywords: Sean Silverthorne

21 Apr 2009
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First Look: April 21, 2009

businesses outperform both single-unit firms and multi-unit firms composed of unrelated businesses. Explanations for this relationship between focus and firm performance have largely centered on economies of... View Details

Keywords: Martha Lagace

26 Feb 2008
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First Look: February 26, 2008

firm to examine how such changes may affect the accumulation of experience within, and the performance of, teams. We find that the level of team familiarity (i.e., the average number of times that each member has worked with every other... View Details

Keywords: Martha Lagace

March 2012
Article

Fixing What's Wrong with U. S. Politics

By: David A. Moss

In America today there's a growing sense that the political system is broken and that its ineffectiveness is a major threat to U.S. competitiveness. Why do so many think the political system is not working? Research shows that in Congress, Republicans and Democrats are... View Details

Keywords: Government and Politics; System; Conflict Management; Performance Productivity; Policy; Public Administration Industry; United States

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