Customer Management - Publications - Faculty & Research

12 Sep 2005
Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

deployment. People in other countries definitely get more bandwidth for less money. Some countries, such as South Korea, appear to be far ahead. Whether or not this will have major business consequences remains to be seen. Q: What sort of insights do you hope View Details

Keywords: by Sara Grant; Technology; Communications; Telecommunications

09 Jun 2015
First Look

First Look: June 9, 2015

the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details

Keywords: Sean Silverthorne

08 Jan 2007
Research & Ideas

Who Rises to Power in American Business?

in a global, competitive landscape, and that can differentiate their products and services for a more discriminating customer base. The changes in the social context of business will require leaders (both men and women) who have a global... View Details

Keywords: by Sean Silverthorne

01 Jun 2009
News

Dispatches from the Global Classroom

talks to Dionisio Garza Sada (MBA ’08), program manager for autoparts manufacturer Nemak. Photographs by Selma Fernandez & Marcela Taboada There are no cold calls here. No laptops, or blackboards, or Sky Deck. Thousands of miles from... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

Publications