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Show Results For
-
All HBS Web
(11,576)
- People (51)
- News (3,357)
- Research (6,393)
- Events (24)
- Multimedia (84)
- Faculty Publications (4,922)
- March 1987 (Revised August 1988)
- Case
Public Service Co. of Oklahoma (A)
By: Michael Beer
Keywords:
Utilities Industry
Beer, Michael. "Public Service Co. of Oklahoma (A)." Harvard Business School Case 487-008, March 1987. (Revised August 1988.)
- Web
Live Demos - Research Computing Services
Workshops & Technical Talks Workshops & Technical Talks Live Demos 7ms Periodically, RCS presents a live demo followed by office hours. Drop in to watch an RCS staff member demonstrate a technique, share a tip, or work through a problem, and then stay to ask any and...
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- September 1992 (Revised November 1996)
- Case
Royal Automobile Club Rescue Services Division: Transformation Through Technology
By: W. Earl Sasser and Roger H. Hallowell
The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or...
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Keywords:
Technological Innovation;
Decision Choices and Conditions;
Organizational Change and Adaptation;
Information Technology;
Corporate Strategy;
Service Industry;
Service Industry;
United Kingdom
Sasser, W. Earl, and Roger H. Hallowell. "Royal Automobile Club Rescue Services Division: Transformation Through Technology." Harvard Business School Case 693-029, September 1992. (Revised November 1996.)
- March 2013 (Revised October 2013)
- Supplement
Integrated Services at Jones Lang LaSalle (2005) (B)
By: Ranjay Gulati and Luciana Silvestri
This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2001 and 2005. Faced with the need to deliver integrated services to corporate clients in 2001, JLL created Corporate Solutions, a group that aimed to draw...
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Keywords:
Organizational Structure;
Strategy;
Integration;
Real Estate Industry;
North America;
South America;
Central America
Gulati, Ranjay, and Luciana Silvestri. "Integrated Services at Jones Lang LaSalle (2005) (B)." Harvard Business School Supplement 113-115, March 2013. (Revised October 2013.)
- 2024
- Working Paper
The Operational Impact of Customer Location in On-Demand Services
By: Natalie Epstein, Santiago Gallino and Antonio Moreno
The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer...
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- 01 Dec 2008
- News
Career Services Shifts into High Gear
Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its support...
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- April 2010
- Teaching Note
IBM: The Corporate Service Corps (TN)
By: Christopher Marquis, Alison Comings and Bobbi Thomason
Teaching Note for [409106].
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Keywords:
Service Operations;
Employees;
Partners and Partnerships;
Non-Governmental Organizations;
Developing Countries and Economies;
Corporate Social Responsibility and Impact;
Programs;
Global Strategy;
Computer Industry;
Information Technology Industry;
Ghana;
Tanzania;
Romania;
Philippines;
Viet Nam
- April 1983 (Revised June 1993)
- Case
Trade In Services and American Express
Keywords:
Financial Services Industry
Badaracco, Joseph L., Jr., and David B. Yoffie. "Trade In Services and American Express." Harvard Business School Case 383-114, April 1983. (Revised June 1993.)
- Web
Research Staff Services - Faculty & Research
Research Services Research Staff Services 2ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS) provides research support...
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- May 2008 (Revised May 2010)
- Background Note
Organizational Alignment, Performance, and Change in Professional Service Firms
By: John J. Gabarro
This note describes the relationship between organizational alignment and performance in professional service firms and how to use McKinsey 7S Alignment to diagnose a firm's or practice's alignment, identify misalignments and determine how to bring about the changes...
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Gabarro, John J. "Organizational Alignment, Performance, and Change in Professional Service Firms." Harvard Business School Background Note 908-416, May 2008. (Revised May 2010.)
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),...
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- August 2013
- Background Note
A Note on Knowledge Management in Professional Services Firms
By: Robert G. Eccles, Ana Kreacic and Penelope Rossano
Knowledge management is a subject of broad interest, especially in "knowledge industries" and "knowledge economies." It is also a topic filled with frustration on the part of practitioners and the level of resource commitment to this function waxes and wanes. This note...
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Keywords:
Knowledge Management
Eccles, Robert G., Ana Kreacic, and Penelope Rossano. "A Note on Knowledge Management in Professional Services Firms." Harvard Business School Background Note 314-034, August 2013.
- August 1983 (Revised June 1986)
- Case
Johnson & Johnson (B): Hospital Services
By: Francis Aguilar
The main issue has to do with the lack of fit or incompatibility between the early environmental requirements for strategy and the cultural constraints on the organization. Describes the internal resistance to the proposed changes and top management's efforts to...
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Keywords:
Business or Company Management;
Change Management;
Organizational Change and Adaptation;
Organizational Culture;
Health Care and Treatment;
Growth and Development Strategy;
Health Industry
Aguilar, Francis. "Johnson & Johnson (B): Hospital Services." Harvard Business School Case 384-054, August 1983. (Revised June 1986.)
- February 1990
- Case
Retail Financial Services Industry in 1988
By: Dwight B. Crane
Crane, Dwight B. "Retail Financial Services Industry in 1988." Harvard Business School Case 290-047, February 1990.
- February 2020
- Module Note
Transforming Customer Engagement in Service Operations
By: Ryan W. Buell
Buell, Ryan W. "Transforming Customer Engagement in Service Operations." Harvard Business School Module Note 620-089, February 2020.
- December 2004 (Revised April 2006)
- Case
Managing Diversity at Cityside Financial Services
By: Robin J. Ely and Ingrid Vargas
Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division...
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Keywords:
Selection and Staffing;
Situation or Environment;
Race;
Employees;
Gender;
Customer Satisfaction;
Diversity;
Cross-Cultural and Cross-Border Issues;
Banks and Banking;
Banking Industry
Ely, Robin J., and Ingrid Vargas. "Managing Diversity at Cityside Financial Services." Harvard Business School Case 405-047, December 2004. (Revised April 2006.)
- 1985
- Chapter
The Federal Civil Service Retirement System
By: Dutch Leonard
Leonard, Dutch. "The Federal Civil Service Retirement System." In Pensions, Labor and Individual Choice, edited by David A. Wise. Chicago: University of Chicago Press, 1985.
- November 1981 (Revised October 1985)
- Supplement
General Foods: Food Service Division (C)
By: John P. Kotter
Keywords:
Food and Beverage Industry
Kotter, John P. "General Foods: Food Service Division (C)." Harvard Business School Supplement 482-102, November 1981. (Revised October 1985.)
- January 1975 (Revised October 1985)
- Case
General Foods: Food Service Division (A)
Thomas, R. Roosevelt, Jr. "General Foods: Food Service Division (A)." Harvard Business School Case 475-065, January 1975. (Revised October 1985.)
- 01 Dec 2012
- News