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Show Results For
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All HBS Web
(757)
- People (1)
- News (206)
- Research (431)
- Events (1)
- Multimedia (5)
- Faculty Publications (102)
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- 17 Sep 2013
- First Look
First Look: September 17
believed their department's performance was satisfactory, but poorly trained employees in other departments caused the failures. However, only 14% of the operational failures arose from errors or training....
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Sean Silverthorne
- 09 Jan 2007
- First Look
First Look: January 9, 2007
his 22-year career at Goldman Sachs chaired the firm's senior leadership training efforts and co-chaired its partnership committee, identifies seven areas for self-reflection: vision and priorities, managing time, feedback, succession...
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Martha Lagace
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
employees that their thoughts are welcome—and that includes inviting people to push back on a company’s strategies when they disagree with plans or recognize flaws. “You are training people to contribute by...
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- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated...
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Sean Silverthorne
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee...
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Sean Silverthorne
- 30 Aug 2011
- First Look
First Look: August 30
lawsuit: training systems, selection systems, and a career posting center. By 2010, Sodexo, North America was continuing to gain traction on its diversity strategy, and a global diversity initiative for the group was underway. In...
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Sean Silverthorne
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
first-time CEO, or other member of the C-suite. I’ve seen investors coach leaders on everything from how to lead their teams and handle challenging employees to how to run a great board meeting. I’ve also seen investors support and...
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by Julia Austin
- 17 Jan 2017
- First Look
First Look at New Research: January 17
behavioral indicator of liking. We trained a natural language processing algorithm as a “follow-up question detector” that we applied to our speed-dating data (and can be applied to any text data to more deeply understand question-asking...
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Sean Silverthorne
- 10 Feb 2003
- Research & Ideas
Women at Work
for employee or employer. If women are forced to choose between, say, putting their child to bed or making that 7:30 pm meeting, both entities suffer. Flexibility on both parts will lead to a more harmonious and profitable relationship....
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by Wendy Guild
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
governments interested in improving conditions. “It suggests that development agencies looking to improve workplace conditions should be thinking not only about training workers at particular factories, but also [about how they] might...
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by Michael Blanding
- 12 Apr 2011
- First Look
First Look: April 12
management practices. Using data for 58 countries, we show that after the adoption of mandatory sustainability reporting laws and regulations, the social responsibility of business leaders increases. We also document that both sustainable development and View Details
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Sean Silverthorne
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
employees sit through training and attest that they understand the rules, but failing to assess the effectiveness of their compliance programs, or doing so with faulty metrics. The authors explain how we...
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Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
Work cultures will be stressed anyway, as the continuing COVID-19 pandemic uncertainty puts people on edge. Employee loyalty has waned and resistance grown. Leaders could suffer empathy fatigue and become less understanding, but leaders...
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by HBS News
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
retailers empower their workers to improve processes at the store and also give them the tools and training needed to use the empowerment appropriately. Enlightened retailers also realize the importance of not overloading their store...
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- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
command? Or for business? For years, W. Edwards Deming, the father of modern continuous quality improvement, had trouble convincing U.S. (as opposed to Japanese) auto manufacturers to implement the keys to improved quality. They include, among other things, improved...
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by James Heskett
- 04 Oct 2016
- First Look
October 4, 2016
new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with autism, to function as high-performance mini-ecosystems, which...
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- 19 Nov 2013
- First Look
First Look: November 19
transparency is customarily trained on elected officials as a means of ethical oversight, our research documents the benefits of increased transparency into the delivery of government services. Download working paper:...
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Sean Silverthorne
- 15 Apr 2008
- First Look
First Look: April 15, 2008
network, which would increase its patient population but at rates much lower than it currently charges by only taking private patients. Dr. Wheelis is also pondering whether to start a non-profit foundation as a way of getting money to support its teaching and View Details
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Martha Lagace
- 21 Jul 2009
- First Look
First Look: July 21
stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers (revised) Authors:David I. Levine and...
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Martha Lagace
- 12 Jun 2018
- First Look
New Research and Ideas, June 12, 2018
decisions a firm makes when designing systems to support these workers are 1) what guidance to deliver and 2) what kind of training (if any) to provide. We examine these choices in the context of mobile money platforms—systems that allow...
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Dina Gerdeman