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All HBS Web
(752)
- People (1)
- News (436)
- Research (216)
- Multimedia (64)
- Faculty Publications (128)
- September 2020
- Case
Uber at a Crossroads (2017)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its...
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Keywords:
Business Startups;
Business Model;
Customer Satisfaction;
Fairness;
Values and Beliefs;
Price;
Profit;
Revenue;
Investment;
Government Legislation;
Business History;
Compensation and Benefits;
Resignation and Termination;
Employment;
Wages;
Lawfulness;
Leadership Style;
Leading Change;
Management Style;
Market Entry and Exit;
Digital Platforms;
Product Design;
Organizational Culture;
Problems and Challenges;
Attitudes;
Strategy;
Competitive Strategy;
Expansion;
Transportation Networks;
Mobile and Wireless Technology;
Valuation;
Transportation Industry;
Technology Industry;
United States
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
- Web
Finance - Faculty & Research
Transforming Lending and Shaping a New Era of Small Business Opportunity By: Karen G. Mills 2024 | Book | Faculty Research The second edition of Fintech, Small Business & the American Dream , builds on the...
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- 07 Oct 2020
- Blog Post
7 Coming Out Stories from the HBS PRIDE Club
their LGBTQ+ status private. We accept everyone in any stage of their coming out process and hope that you will be inspired by the stories of these students as they continue to grapple with a world that is not always accepting of who they...
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- 26 Apr 2017
- News
How Banks Can Compete Against an Army of Fintech Startups
- Web
Faculty & Researchers - Managing the Future of Work
Business School case, 2018. With Karen Gordon Mills and Lena Goldberg. Tesla in 2015 , Harvard Business School case, 2016. With Arnold B. Peinado. Tesla in 2015 , Harvard Business School Teaching Note, 2018....
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- 15 Jul 2014
- News
How to ignite the U.S. economy (region-by-region)
- Research Summary
The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms
By: Karen Mills
Over the last few decades, the U.S. economy has exhibited a significant shift from manufacturing towards services. This transition has been particularly prominent in an important subcategory of services industries that drives innovation and employs many high-wage...
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- 25 Jan 2015
- News
Harvard researchers dig into Maine’s growing food economy
- Web
Cluster Mapping - U.S. Competitiveness
2014 Minneapolis Star Tribune Harvard prof says economy "disturbing," but not because of recession: 5 takeaways Re: Michael Porter 15 Jul 2014 Fortune How to ignite the U.S. economy (region-by-region) By: Karen View Details
- 01 Sep 2012
- News
Path Forward
Nearly 500 alumni and other business and policy leaders gathered in Washington, D.C., in June for the latest in the School’s series of regional US Competitiveness Project events. A panel discussion led by Professor Michael Porter featured...
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- Web
Faculty - U.S. Competitiveness
Rosabeth M. Kanter Ernest L. Arbuckle Professor of Business Administration William R. Kerr Dimitri V. D'Arbeloff - MBA Class of 1955 Professor of Business Administration; Senior Associate Dean for Faculty Development and Research Karen...
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- Web
Women at HBS - Alumni
alumnae's experiences at and beyond HBS. 800 alumni attended the two-day W50 Summit on campus April 4–5, 2013 to celebrate the anniversary; hear keynote speakers Karen Gordon Mills (MBA 1977), Administrator...
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- 21 Sep 2015
- News
How Companies Can Help Rebuild America’s Common Resources
- Research Summary
The State of Small Business Lending: Innovation and Technology and the Implications for Regulation
By: Karen Mills
Small businesses were among the hardest hit in the Great Recession, accounting for more than 60% of the total jobs lost. The economic crisis was one focused on the banking sector, which is one reason for the disproportionately high impact on America’s small businesses,...
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- 24 Apr 2014
- News
Driving economic growth and job creation
Karen Gordon Mills (AB 1975, MBA 1977) served in President Barack Obama’s cabinet as administrator of the US Small Business Administration, which is focused on economic growth and support for small...
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- Research Summary
Overview
My academic research centers on uncovering and closing gaps between the theory and reality of tax policy. My main contribution has been to identify and address a mismatch between the goals for taxation typically assumed in theory and the goals the public and... View Details
- 26 Nov 2019
- News
Fintech, Small Business & the American Dream
Source: Mills Source: Mills Drawing on her experience leading the US Small Business Administration as a member of President Barack Obama’s Cabinet, Senior Fellow Karen Gordon...
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- 30 Apr 2015
- News