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Show Results For
- All HBS Web
(1,754)
- People (1)
- News (439)
- Research (1,140)
- Multimedia (8)
- Faculty Publications (526)
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
States. But that was then; this is now. Just in the past few years, said Lerner, "we've seen a lot more syndication transactions across the United States and Europe and more early-stage involvement by firms in England and the... View Details
- 02 Oct 2008
- What Do You Think?
Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?
Summing Up The depth of the global financial crisis is becoming clearer day by day. In the United States, it is being used as a reason to set aside ideology regarding government ownership of important financial institutions, possibly... View Details
Keywords: by Jim Heskett
- Article
Misery Loves Companies: Rethinking Social Initiatives by Business
By: Joshua D. Margolis and James P. Walsh
Margolis, Joshua D., and James P. Walsh. "Misery Loves Companies: Rethinking Social Initiatives by Business." Administrative Science Quarterly 48, no. 2 (June 2003): 268–305.
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
almost half of its stock was acquired by the SairGroup, a unit of Swissair; as of last April, their stake in the airline climbed to 85 percent. The move to the private sector has Sabena flying high. Its number of passengers has doubled... View Details
- 11 Oct 2006
- What Do You Think?
How Do We Respond to the “Dependency Ratio” Dilemma?
value by the fortunate few." As Cass Apple put it, "It is simply a matter of morality." Bob Fitzpatrick said, "This situation is nothing more than an extension of our 'Teflon' culture." At the national level,... View Details
Keywords: by Jim Heskett
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in... View Details
Keywords: by Sean Silverthorne
- January 2008
- Article
Do Well by Doing Good? Don't Count on It
By: Joshua D. Margolis, Hillary Anger Elfenbein and James P. Walsh
Research over 35 years shows only a weak link between socially responsible corporate behavior and good financial performance. However, there's no evidence of risk in doing good, only in being exposed for misdeeds. View Details
Keywords: Values and Beliefs; Profit; Corporate Social Responsibility and Impact; Performance Effectiveness; Behavior
Margolis, Joshua D., Hillary Anger Elfenbein, and James P. Walsh. "Do Well by Doing Good? Don't Count on It." Social Responsibility. Special Issue on HBS Centennial. Harvard Business Review 86, no. 1 (January 2008): 19.
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
complete, fixed description of each side's obligations. Not all breaches need be fatal; how they are handled can strengthen or rupture the social contract.—Ron S. Fortgang, David A. Lax, and James K. Sebenius Consider how cultural... View Details
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
products arise from strong insight, gut feel and imagination. Bad ideas, lousy products or services can be avoided by serious market research." Andy Robin pointed out that in the semiconductor business "one still had to spend a lot of... View Details
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
decision-making and even to the future and viability of capitalism. One debate concerned the primacy of profit as a goal. Deaver Brown led this argument by saying, "Profit is the only legitimate goal of a corporation ," pointing... View Details
Keywords: by Jim Heskett
- 02 Feb 2007
- What Do You Think?
Is There Too Little “Know Why” In Business?
become centered around maximizing profits rather than maximizing on the Purpose." Neil Olonoff argued that the concept of purpose put forth by Nikos Mourkogiannis in his book is too impersonal. He pointed out that "Michael... View Details
Keywords: by Jim Heskett
- 07 Apr 2011
- What Do You Think?
When Should the Public Sector Take Over in a Meltdown?
Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
potential use of power, and motives. As Matthew Tuttle suggested, "Many of the traits are ... difficult to see in an interview." One answer to the challenge was suggested by Kirk Richardson: "There is only one true way to... View Details
Keywords: by Jim Heskett
- 04 Jan 2012
- What Do You Think?
Income Inequality: What’s the Right Amount?
productivity flourishes where income disparity exists to a greater extent." Susan Rushworth offered "food for thought" in citing research that led her to conclude that "the faster the economy grew (as measured by GDP),... View Details
Keywords: by Jim Heskett
- 02 Dec 2009
- What Do You Think?
Should Immigration Policies Be More Welcoming to Low-Skilled Workers?
Summing Up Low-skilled immigrants: burden or opportunity? Immigration is apparently a topic that stirs passions globally, judging from the responses to this month's column. As Nauman Lodhi pointed out, "Tough times give rise more than ever to tough thoughts... View Details
Keywords: by Jim Heskett
- 22 Mar 2021
- Blog Post
How Do We Sustain Organization Diversity?
contributions of people from different backgrounds a large part of the answer? If so, should organizations initiate efforts to improve diversity and inclusion simultaneously? How do we manage the complexity and time requirements to do so? About the Author View Details
Keywords: All Industries
- 03 Aug 2011
- Working Paper Summaries
Tax Policy and the Efficiency of US Direct Investment Abroad
- 01 Aug 2022
- News
Does Religious Belief Affect Organizational Performance?
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
making sure that these donations actually make a difference in alleviating some of the major ills and inequities of society. What, many ask, are the measures of effectiveness in these operations? Where is the accountability? Would there be better bang for the buck... View Details
Keywords: by James E. Aisner