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Show Results For
- All HBS Web
(623)
- News (273)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (52)
- 01 Mar 2012
- News
Thinking Green
As part of the cross-University program Harvard Thinks Big, in December six professors from different Harvard schools offered their thoughts on climate change. University Professor Rebecca Henderson and Professor of Management Practice Robert Kaplan joined colleagues... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each... View Details
- 01 Dec 2014
- News
Dressing by Number
Taking Tailoring High Tech Katrina Lake Dressing by Number Dressing by Number Karen Moon Making Big Data Fashionable Making Big Data Fashionable Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details
- 20 Sep 2021
- Blog Post
Student Spotlight: Summer Internships in Business and Environment
joining HBS. Cal Brooks (MBA 2022, Section A), Summer Internship: Commercialization Strategy Intern at Malta Malta is building a new type of electro-thermal energy storage system that can collect and store energy from any source (i.e.... View Details
- Web
Leading with Creative Problem Solving: Ron Kurtz (MBA 1967) - Recruiting
entrepreneurial inclination fostered by growing up in a family that owned retail stores and enjoyed telling stories of their sales. Advertising was a popular career with a certain amount of glamour in the 1950s and 1960s. I, too, liked... View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
of large U.S. firms (1986-1999) and a quasi-natural experiment (trade liberalization), we find that competition leads firms to flatten their hierarchies: firms reduce the number of positions between the CEO and division managers and... View Details
Keywords: Martha Lagace
- 03 Jan 2018
- News
Candy That Is Good for You
we knew there was room to really get in there and disrupt and innovate. “The response has been overwhelmingly positive. Consumers are thrilled to have finally found an alternative to the artificial gums they've been having up until now. They love the fact that our... View Details
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
way or another, the experience of waiting touches all of us,” says Associate Professor Ryan Buell. His recent working paper, “Last Place Aversion in Queues,” examines the human tendency to be uncomfortable as the last person in... View Details
Keywords: Jennifer Myers
- 01 Jun 2020
- News
Post-Office
more traditional in top-down organizations. What are the experiences that are hard to replace in remote work? And how can companies replace those with digital experiences? Associate Professor Prithwiraj Choudhury on the lasting lessons... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
deficiency, and one even argued that "mystery shoppers should not and cannot tell our managers how our stores should be run." Mindsets changed after the mystery shopping experience, as it proved much more powerful than... View Details
Keywords: by Martha Lagace
- 26 Feb 2014
- News
The First Five Years: Morgan Hermand-Waiche (MBA 2010)
HERMAND-WAICHE What's the story behind Adore Me? "I had always wanted to start a company in the United States and after three years at McKinsey & Company, and following my graduation from HBS, I felt ready to take the plunge. Prior to launching Adore Me, I partnered... View Details
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
impressions they make. In field and online experiments in which participants take, share, and evaluate “selfies” (self-photos), we show that paradoxically, these challenges can be exacerbated by temporary sharing media—technologies that... View Details
Keywords: Sean Silverthorne
- 01 Sep 2005
- News
Taking Flight
IN HIS ELEMENT: Peter Thayer has spotted nearly 3,500 species of birds...and counting. Peter Thayer (MBA ’73) didn’t recognize the little bird hopping about in his backyard outside Cincinnati. His parents had given him a field guide for his 11th birthday, but he hadn’t... View Details
Keywords: Julia Hanna; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Sporting Goods, Hobby, Musical Instrument, and Book Stores
- 01 Dec 2012
- News
From Where We Stand
Related Links The Accidental Pioneers 50 Years & Counting Celebrating the Women of HBS W50 Summit Event A Daring Experiment exhibit Women's Student Association 2013 Dynamic Women in Business Conference Women at HBS: Events, Projects, and... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
in the hearts of consumers more quickly than camcorders, personal computers, or cell phones. In the Palm, Dubinsky and her colleagues created a sleek, portable tool that can be “synced” with a desktop computer to store information such as... View Details
- 06 Dec 2021
- News
Ink: Talking Shop
some tales, and then ask for tips,” Bines says. The experience taught him that the better you understand your customer, the richer the tips. He has worked in customer-facing businesses ever since, including his current role as managing... View Details
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field View Details
Keywords: Re: Multiple Faculty
- 22 Feb 2022
- News
The Well-Healed Athlete
Human Performance Lab will incorporate new insights into wearable digital sensors. At the Female Athlete Program, Boston Children’s Hospital, this approach has already led researchers to recommend reassessing guidelines for women who View Details
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details