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  • Web

Health Care - Faculty & Research

Replika boasted 10 million users, with 40% engaging in romantic partnerships with their Replikas. Kuyda's strategy of prioritizing users' emotional well-being over engagement metrics was successful: 85% users reported improved mood... View Details
  • February 2009 (Revised June 2019)
  • Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg
The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details
Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland
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  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

measures perfect equality as zero and maximum inequality as one, with higher numbers indicating a greater concentration of resources in the hands of a few. This measure has long dominated our understanding of what inequality means, largely because this View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • February 2018 (Revised August 2019)
  • Case

The Rise Fund: TPG Bets Big on Impact

By: Vikram S. Gandhi, Caitlin Reimers Brumme and Sarah Mehta
It is March 2017, and TPG, a global alternative investment firm with $74 billion assets under management, has recently launched its inaugural impact-investing fund—the $2 billion Rise Fund. In an effort to “take the religion out of impact investing,” Maya Chorengel,... View Details
Keywords: Impact Investing; Impact Measurement; Equity; Investment; Measurement and Metrics; Financial Services Industry; California; San Francisco
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  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details
Keywords: by Robert S. Kaplan
  • Web

Alternative Investments Course | HBS Online

and key players involved, interpret metrics to analyze performance, and discuss trends in alternatives. Highlights The Money Journey Part 1 Complementarity PFA Pension: Strategy 2020 Show Hide Details Concepts The Money Journey... View Details
  • Web

Social Enterprise - Faculty & Research

Better Way to Measure Social Impact By: Robert S. Kaplan and Constance Spitzer September 26, 2024 | Article | Harvard Business Review Digital Articles All impact investors report the financial returns from their funds and investments, and many provide View Details
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

advice to restaurant owners, staff, investors, and patrons that we offer below. How did it deteriorate so quickly? Restaurants are universally labor intensive—by any productivity metric they rank among the least productive industries.... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities - Recruiting

accessibility reports, and tools to improve access to employees of all abilities. “Their whole business model is that they want accessibility to be a key metric and they will come in to assess spaces for everything from wheelchair... View Details
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

increase in antiwhite bias. In fact, on average, white respondents perceive more antiwhite bias than antiblack bias in the twenty-first century. "It's very hard to find a metric that suggests that white people actually have a worse time... View Details
Keywords: by Carmen Nobel
  • 03 Jan 2023
  • Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

we can together start dismantling these systemic inequities.” “I don't want to hear just a ‘pay equity plan,’” says Opie. “Who's responsible for providing data from each department? What's the budget? And what are the metrics to measure... View Details
Keywords: by Pamela Reynolds
  • October 2019 (Revised February 2023)
  • Case

Gupta Media: Performance Marketing in the Digital Age

By: V. Kasturi Rangan and Courtney Han
Gupta Media is a Digital Marketing firm started in 2005 that places advertisements and marketing promotions for its clients in digital media, mainly social media such as Facebook and Google. Over the years it had built its expertise in promoting music labels, artists... View Details
Keywords: Marketing; Digital Marketing; Performance; Measurement and Metrics; Social Media; Advertising Industry
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  • 01 Jun 2023
  • News

Curb Appeal

historically used tonnage per truck, per route, as its principal metric of success, TrashDash gathers data on everything from the nature of customer complaints to the number of hours that garbage sits on the curb. Tisch modeled the system... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

led to a 0.5 increase, compared to the group that mostly worked at home. Also, hybrid work is associated with a 58 percent increase in the number of unique email recipients compared to those mostly working from home, a metric that... View Details
Keywords: by Ben Rand
  • 28 Jul 2020
  • Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

inclusivity. "If you're running an online marketplace," he says, "you should think about whether discrimination is likely to be a problem, and what design choices might mitigate the risk of discrimination. If you're optimizing only to short-run growth... View Details
Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service
  • 01 Jan 2011
  • News

Seth Klarman, MBA 1982

responsibility with success, and that is leaving the world better than you found it," says Seth Klarman, who sees giving back as one of the key metrics to consider when gauging success. Another is whether one has created value for others.... View Details
  • 21 May 2024
  • News

A New Chapter

Joe Wolf (MBA 1999), cofounder and co-CEO of Imagine Worldwide, wants to provide educational opportunity where it is needed most. “In the next 30 years, half of the world’s youth will be sub-Saharan African,” says Wolf. “Right now, the World Bank reports that only one... View Details
Keywords: Catherine O’Neill Grace; photo by Cayce Clifford
  • Web

Hidden Workers, Part-Time Potential - Managing the Future of Work

are more loyal and perform better on several key metrics compared to traditional sources of talent. With many companies facing a talent shortage, hiring these hidden workers may be the solution. Read the report Media Coverage Good-Paying... View Details
  • 28 Nov 2018
  • HBS Case

On Target: Rethinking the Retail Website

jimkruger In the mid-1990s, Target was a discount superstore behemoth. The retailer had set itself apart from chief rival Walmart with a focus on more upscale but wallet-friendly fashion and lifestyle lines, spurring double-digit growth by double-digits each year for... View Details
Keywords: by Dina Gerdeman; Retail
  • Web

HBS - PDF Downloads

2023 Annual Report From The Dean Key Metrics Financials PDF Downloads PDF Downloads Download Key Metrics Download Financials View Details