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Show Results For
- All HBS Web
(1,417)
- People (5)
- News (523)
- Research (414)
- Events (3)
- Multimedia (53)
- Faculty Publications (180)
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- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
so in an innovative manner, through virtual showrooms that use computers and sales staff to help customers navigate the store's inventory and make a purchase. "The company had an amazing influence on customer behavior," Frei notes. "People were View Details
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
Balanced Scorecard should be the primary documents distributed to the board in advance of meetings. Does Customer Profitability Increase Using The Bsc? A Balanced Scorecard Approach To Measure Customer Profitability Happy customers are... View Details
- 03 May 2011
- First Look
First Look: May 3
diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and perceptions that is critical to performance) than making progress in meaningful work. If a person is motivated and View Details
Keywords: Sean Silverthorne
- 27 Feb 2007
- First Look
First Look: February 27, 2007
report beliefs closer to those that favor the workings of a free market. Examples include materialist and individualist beliefs (such as the belief that money is important for happiness or the belief that one can be successful without the... View Details
Keywords: Martha Lagace
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
customer is such an apparent risk that the quoted Progressive rate is higher than the competition's, Progressive is happy if that customer goes elsewhere to buy cheaper insurance. "They are happy to... View Details
Keywords: by Martha Lagace
- 08 Dec 2009
- First Look
First Look: Dec. 8
have documented the modest (though reliable) link between household income and well-being, we examined the accuracy of laypeople's intuitions about this relationship by asking people from across the income spectrum to report their own View Details
Keywords: Martha Lagace
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
You About Spending and Happiness (Wall Street Journal) Read COVID-19 coverage from Working Knowledge Ariel D. Stern: For leaders, digital tools expand and enhance services Some of the most successful organizations will use digital... View Details
Keywords: by Danielle Kost
- 22 May 2012
- First Look
First Look: May 22
case:http://cb.hbsp.harvard.edu/cb/product/912414-PDF-ENG K&N's: Health and Happiness for Pakistan David E. Bell, Damien P. McLoughlin, and Mary ShelmanHarvard Business School Case 512-002 In 2011 Khalil and Adil Sattar are... View Details
Keywords: Sean Silverthorne
- 19 Apr 2011
- First Look
First Look: April 19
the drivers of customer churn and uncover opportunities to increase customer retention across the customer selection, selling, and training processes. Students assess a metric, CHI (Customer Happiness Index), which HubSpot uses to predict... View Details
Keywords: Sean Silverthorne
- 17 Nov 2003
- Research & Ideas
The Business of Babies
the specter of eugenics, the science of creating a superior race through selective genetics. In order to succeed, providers will have to walk a fine line between making the customer happy and avoiding controversy. "You can't be... View Details
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
findings. Another finding with technological implications is that storing and showing participants their best previous solution didn’t lead to better results. “There’s that interesting question of how much we are captives of our own past selves,” Lazer says. “We come... View Details
Keywords: by Roberta Holland
- 14 Mar 2017
- First Look
First Look at New Research, March 14
reputational gains from the agreement for the city, “We were worldwide news. In that way it worked out really well.” But she acknowledged that there were also skeptical points of view. “The only immediate result was the tax agreement, which we were really View Details
Keywords: Sean Silverthorne
- 16 Dec 2015
- Research & Ideas
Why ‘Sleep on It’ No Longer Sounds Like Great Advice
On It? The Effects of Overnight Sleep on Subjective Preference-Based Choice, forthcoming in the Journal of Behavioral Decision Making. Sleeping on a decision may not lead to a happy outcome. ©iStock/vadimguzhva In order to test their... View Details
- 01 Dec 2011
- What Do You Think?
Thinking Slow: An Argument for Bureaucracy?
(New York: Little, Brown and Company, 2005) Daniel Kahneman, Thinking, Fast and Slow (New York: Farrar, Straus and Giroux, 2011) Richard H. Thaler and Cass R. Sunstein, Nudge: Improving Decisions About Health, Wealth, and Happiness... View Details
Keywords: by James Heskett
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
services and charging separately. Rather than recoiling, hospitals were more than happy to pay for services if it meant they would actually receive them without haggling. According to Narayanan, the ABP solution worked because hospitals... View Details
Keywords: by Martha Lagace
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
I need to get on with my presentation, getting checked out and so forth. But, I'm a little happy too, because now I have something to talk about. And so I'm holding this little story in my back pocket waiting for the appropriate time in... View Details
Keywords: by W. Earl Sasser
- 22 Feb 2000
- Research & Ideas
Social Capital Markets: Creating Value in the Nonprofit World
40 years. "These are people entering their retirement years very engaged,"Emerson says. "They are not going to be happy just writing a check andgoing to the annual dinner." Finally, says Grossman, there's... View Details
Keywords: by Anne Kavanagh
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
COVID-19 Business Impact Center (Harvard Business School) Lessons from Chinese Companies’ Response to Covid-19 (Harvard Business Review) What Quarantine Can Teach You About Spending and Happiness (Wall Street Journal) Read COVID-19... View Details
- 24 Feb 2011
- Research & Ideas
What’s Government’s Role in Regulating Home Purchase Financing?
Depression, a time when markets were functioning poorly. We were happy to see an approach like this included in the administration's white paper. Q: What are the drawbacks of your proposal? A: One concern is that if we are going to rely... View Details
- 13 Feb 2007
- First Look
First Look: February 13, 2007
alike: (1) securing the future through innovation strategies suitable for an emerging "white coat economy" that is discovery-based; (2) pursuing happiness by addressing the connection between work and family life and reinventing... View Details
Keywords: Martha Lagace