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- All HBS Web (1,165)
- Faculty Publications (237)
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For MBA Students - Entrepreneurship
of must-attend events. See All Events Student Clubs Entrepreneurship Club Entrepreneurship Through Acquisition Club Tech Club Venture Capital & Private Equity Club Women in Investing Club Insights Get insights and news from trusted sources for any company stage on...
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- Web
HBS - The year in Review
an opportunity to hear firsthand the challenges companies face in their implementation, and share best practices and learnings from their initial efforts. OneTen Summit Highlights Exhibition at Baker Library Focused on Bubbles & Crashes...
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- Web
Technology & Innovation - Faculty & Research
segments and creating a staggering array of business opportunities and threats. The digitization of tasks and processes has become essential to competition. General Electric, for example, was at risk of losing many of its top customers to...
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2023 Reunion Presentations - Alumni
what causes the pursuit of new growth initiatives to face far more risk from friendly-fire incidents than external forces? In this session, we explore the dynamics described by Professor Clayton Christensen’s work on disruptive innovation...
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Health Care - Faculty & Research
for expansion and growth. Initiatives & Projects The Health Care Initiative and the Social Enterprise Initiative connect students, alumni, faculty, and practitioners to ideas,...
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- 21 Nov 2022
- Research & Ideas
Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers
consumers—particularly those who lack access to traditional credit—from seeing the full picture of their spending during the heady holiday shopping season, Williams says. For example, if a shopper initially spends $25 for a $100 sweater,...
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Loan Reduction - Entrepreneurship
application for HBS Need-Based Scholarships and Loans while at HBS. For this program, the financial aid assessment considers HBS need-based scholarship, the recommended loan amount per your initial decision letter, and your current...
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Faculty & Research - Leadership
offering discounted hotel rooms, and its founders’ desire to pivot to a “super app” that saved customers money across many different purchase types. During the COVID-19 pandemic, Hussein Fazal and Henry Shi saw SnapTravel... Load More...
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- 23 Jan 2023
- Research & Ideas
After High-Profile Failures, Can Investors Still Trust Credit Ratings?
Credit ratings play an essential role in global finance by assessing whether borrowers can meet their debt obligations. Agency analysts study data from financial statements to make initial assessments about bond issuers, which include...
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by Ben Rand
Risks, Opportunities, And Investments In The Era Of Climate Change (ROICC)
The MBA course on "Risks, Opportunities, and Investments in an Era of Climate Change" is ideal for students who aspire to become entrepreneurs by starting their own company or joining a start-up that is driving innovation and solving challenges posed by climate change....
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Topics - HBS Working Knowledge
Derivatives and Swaps (1) Credit (8) Crime and Corruption (43) Crisis Management (51) Cross-Cultural and Cross-Border Issues (23) Culture (10) Currency Exchange Rate (3) Currency (12) Curriculum and Courses (2) Customer Focus and...
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Leadership - Faculty & Research
them to understand why, more often than not, power is used to reproduce the existing way individuals and organizations operate in society. It then highlights what it takes to implement societal change. This includes a wide variety of View Details
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and...
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Keywords:
Government Services;
Behavioral Operations;
Operational Transparency;
Government Administration;
Service Operations;
Programs;
Perception;
Attitudes;
Behavior;
Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 06 Jun 2016
- Research & Ideas
Skills and Behaviors that Make Entrepreneurs Successful
Owners & Entrepreneurs. The answers are already starting to come in, thanks to initial results from a pilot test of “The Entrepreneurial Leader: Self Assessment” survey taken by 1,300 HBS alumni. Results allowed the researchers to...
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by HBS Working Knowledge
- 11 Oct 2010
- Research & Ideas
It Pays to Hire Women in Countries That Won’t
react to the hiring decision, and was it worth the risk? Would male employees or local partners be reluctant to work with a woman? Would local customers refuse to trust the decisions of a woman? "You're basically facing a...
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by Carmen Nobel
- 20 May 2008
- First Look
First Look: May 20, 2008
Abstract How do decisions made for tomorrow or two days in advance differ from decisions made for several days in the future? We use novel panel data from an online grocer to address this question. In general, we find that as the delay between order completion and...
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Martha Lagace
- 14 Nov 2017
- First Look
New Research and Ideas: November 14, 2017
Benjamin Abstract—I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the...
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Carmen Nobel
- 05 Dec 2022
- Research & Ideas
5 Companies Where Employees Move Up the Ladder Fast
colleagues looked at data on 3 million employees who began working at Fortune 250 companies between 2017 and 2021, as well as the job requirements of more than 40 million online job postings. They focused on roles like office manager or View Details
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by Pamela Reynolds
- 31 Aug 2020
- Blog Post
Five Important Steps before Taking the Entrepreneurial Leap
finance. Hilary is focused on ensuring the customer experience is executed flawlessly – from first click to product delivery. Our entrepreneurial journey in some ways can be mapped back to one of the first parties during RC year. We met...
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- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
who the customer is. Traditionally, leading companies—both in the West and in developing countries—have operated under the assumption that the world's poor majority—those four billion people on the planet with a disposable income of $5 a...
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by Sean Silverthorne