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  • 2013
  • Working Paper

The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance

By: Claire Senot, Aravind Chandrasekaran, Peter T. Ward and Anita L. Tucker
The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential quality, respectively, have been argued to... View Details
Keywords: Healthcare; Experiential Quality; Conformance Quality; Clinical Outcomes; Cost Efficiency; Quality; Service Operations; Health Care and Treatment; Performance; Outcome or Result; Health Industry
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  • 22 Apr 2009
  • Working Paper Summaries

Where is the Pharmacy to the World? International Regulatory Variation and Pharmaceutical Industry Location

Keywords: by Arthur Daemmrich; Pharmaceutical
  • 01 Mar 2006
  • News

The Producers

can rack up U.S. box office receipts of just over $380 million (not including consumer product tie-ins), and unexpected hits like Mel Gibson’s The Passion of the Christ grossed... View Details
Keywords: Julia Hanna; Motion Picture and Sound Recording Industries; Information
  • 01 Dec 2010
  • News

The Transformers

entrepreneurs, Bradach and Tierney identified a problem in need of a solution. A booming economy during the 1990s, culminating in dot-com mania, generated a tremendous amount... View Details
Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Professional Services
  • 28 Nov 2016
  • News

One Obstacle to Curing Cancer: Patient Data Isn’t Shared

  • 15 Oct 2001
  • Op-Ed

Lessons from the Rubble

take care of things while the folks in the Pentagon figured out what to do next. In View Details
Keywords: by Debora L. Spar
  • 01 Jun 2006
  • News

The Baby Business

families. By viewing this widespread activity through the lens and logic of markets — and daring to define it in terms of supply, demand, and property rights — Spar aims to bring realism and thoughtful... View Details
Keywords: Garry Emmons; Government; Health, Social Assistance
  • September 2011
  • Supplement

Expansion at Narayana Hrudayalaya

By: Tarun Khanna and Tanya Bijlani
Narayana Hrudayalaya has expanded into a multi-specialty health city in Bangalore, with a 25-acre campus that offers complex tertiary care procedures ranging from orthopedics to cancer care. In 2008, NH raised private equity from JP Morgan and Pinebridge Investments to... View Details
Keywords: Investment; Price; Health Care and Treatment; Emerging Markets; Social Enterprise; Expansion; Health Industry; Bangalore; Cayman Islands; Miami
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  • 11 Jul 2019
  • Blog Post

Meet the MBA Class of 2020

Cross Blue Shield of Nebraska, U.S. Senate Health, Education, Labor & Pensions Committee, U.S. Department of Health & Human Services, Health Resources & Service Administration HBS ACTIVITIES... View Details
  • May 11, 2017
  • Article

Good Riddance to Big Insurance Mergers

By: Leemore S. Dafny
Federal judges issued preliminary injunctions halting mergers of four of the five largest U.S. health insurers. These decisions provide more precedent to support challenges of mergers between competitors in health care markets—whether payers or providers. View Details
Keywords: Mergers and Acquisitions; Insurance; Health Care and Treatment; Health Industry; Insurance Industry
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  • August 2001 (Revised August 2012)
  • Case

BestDoctors, Inc.

By: Regina E. Herzlinger and Seth Bokser
Upon learning the news of a critical illness, patients and their families are shocked, saddened, fearful, and angry all at once. And just as soon as they catch their collective breath, they all ask the same question—a question that has the potential to infuse hope into... View Details
Keywords: Business Model; Entrepreneurship; Health Care and Treatment; Medical Specialties; Knowledge Sharing; Demand and Consumers; Health Industry
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  • 01 Dec 2003
  • What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

representing groups of investors, and from those in the U.S. and other countries—if at all representative—provide what is for me a rather sobering assessment of View Details
Keywords: by James Heskett
  • Web

Investing in Emerging Industries | Baker Library | Bloomberg Center | Harvard Business School

financial advisory capacity in U.S. and foreign transactions. By 1966, Lehman Brothers, described by Time magazine as “a diversified department store of high finance,” ranked among View Details
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

begin? A: One of the most hopeful things we discovered in the course of this research is that the revolution, if you will, has already started.... View Details
Keywords: by Roger Thompson; Health
  • 11 May 2022
  • Blog Post

MoMBAs: The Inspiring Student Mothers of HBS

a mom at HBS? Being away from family and in a new place was hard because your back-up options for child care are more limited. And COVID unfortunately did not help. What advice do you have for prospective... View Details
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

that health care organizations typically fail to analyze or make changes even when people are well aware of failures. Whether medical errors or simply problems in the work... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 22 Nov 2004
  • Research & Ideas

Side Effects: The Case of Propecia

Physicians could be enticed with promises of increased business. Another advantage to the product claim route: Merck could boast greater success with patients than its chief drug competitor in View Details
Keywords: by Sean Silverthorne; Health; Pharmaceutical
  • Web

A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877

China Trade Bibliography Manuscript Collections Related Collections Site Credits “Business is too important and interesting not to be chronicled somehow,” Albert Heard wrote. 1 He was referring to his family’s firm, Augustine Heard & Co., which reigned among View Details
  • 17 Nov 2008
  • Research & Ideas

Decoding the Artful Sidestep

We heard question-dodging in the U.S. presidential debates not long ago. And everyone hears it in normal political discourse, View Details
Keywords: by Martha Lagace
  • 07 Jan 2009
  • What Do You Think?

Is the World Really Flat?

concluded that "governments should fund education in math and science ... Markets will take care of entrepreneurial innovation." Jay Somasundaram asked whether we are even asking View Details
Keywords: by Jim Heskett