Customer Management - Publications - Faculty & Research

25 Feb 2015
Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

hedge fund, an Amazon employee focused on retail data, and a forecaster at General Electric," says HBS David Sarnoff Professor of Business Administration Marco Iansiti, who serves as faculty chair of the initiative and head of the Technology and Operations View Details

Keywords: by Julia Hanna; Education; Technology

13 Apr 2017
News

Solving Nigeria’s Skilled Workforce Challenge

Photos by Kunle Ogunfuyi Even a college degree couldn’t help Temi Abiola, who grew up in Nigeria, land a job. Though he speaks fluent English, he lacked the problem-solving and customer relations skills required for his dream job in the... View Details

Keywords: Jill Radsken

09 May 2005
Research & Ideas

Hold or Fold? Sizing Up Business Risk

disappointed in the performance of the company. You think the technology is solid but the management team, and particularly the CEO, isn't very strong. The board has begun to take a more active role, the founder-CEO has been made the... View Details

Keywords: by Eileen C. Shapiro & Howard H. Stevenson

28 Oct 2014
First Look

First Look: October 28

Publications October 2014 John Wiley & Sons International Strategy: Context, Concepts and Implications By: Collis, David J. Abstract—This book is designed for every student who will be involved in managing and advising companies... View Details

Keywords: Carmen Nobel

12 Aug 2002
Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

language originally intended to inform an investor, which now protects the offerers. —D. Quinn Mills "While some analysts insist that Quattrone believed in honest research, others say he tried to bully them. `I'll have you out of here Monday morning if you say... View Details

Keywords: by D. Quinn Mills

Web

HBS - Financials | From the Chief Financial Officer

passion in their students. Our faculty members stay close to practice, interacting in the field with leaders and managers who are confronting the day’s most pressing business challenges. They apply knowledge gained in the field to... View Details

September 2019 (Revised May 2020)
Supplement

Keroche (E): Considering Additional Capacity

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case describes Keroche’s growth after entering the beer business in 2008. Although the company was operating at full capacity and not able to fulfill all of its orders, Tabitha Karanja had set a goal of growing Keroche’s share of the Kenyan beer market from... View Details

Citation

Purchase

30 May 2000
Research & Ideas

Market Makers Bid for Success

happened in natural gas in the late 1980s and early 1990s. And, there's always money to be saved in industrial sourcing. If management really focuses on purchasing and puts effort into it, you can always save money by creating more... View Details

Keywords: by Staff; Web Services; Technology

Web

Supplemental Financial Information II - Annual Report 2019

expenses in fiscal 2019. Consequently, controlling IT costs is an important financial priority for the School. Initiatives currently underway include shifting toward reliance on software as a service platforms and away from custom... View Details

01 Jun 2016
News

How Do We Win the Cyberwar?

terrorist threat info and analysis pulled from the web’s darkest corners. Rothrock’s RedSeal also has a number of federal clients, though he doesn’t necessarily know who they are. Brokered through a government intermediary, they simply show up as View Details

Keywords: Dan Morrell; illustrations by Victo Ngai

01 Mar 2014
News

The Solution to the Global Food Crisis Just Might Come from Nigeria

groups such as Boko Haram, which at least promise something to eat. Kola Masha Managing Director, Doreo Partners Masha's Babban Gona system turns subsistence farmers into commercial growers using a franchise model that provides everything... View Details

Keywords: Francis Storrs; John H. Davis; Michael Halse; Crop Production; Agriculture; Administration of Economic Programs; Government; Food Manufacturing; Manufacturing

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

In a forthcoming paper in Management Science, Risk-Mitigating Technologies: The Case of Radiation Diagnostic Devices, based on the CT scan case, Luo and Galasso discover that the accidents, while tragic, ultimately increased innovation... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

11 Jun 2014
Research & Ideas

In the Future of Sports Investing, Media Is the Best Bet

focuses on a new adaptation of an older sport: auto racing. In December, the partners invested $21 million toward Formula E Holdings, the management team behind an all-electric racecar circuit that will launch its inaugural championship... View Details

Keywords: by Carmen Nobel; Sports; Financial Services

26 Apr 2010
Research & Ideas

When Other Companies Compete Like Crazy, Dare to Be Different

"disconnect" between marketers and their customers occur? A: In my research, what I learned was that despite the fact that most companies are deeply committed to the concept of differentiation, at any given moment they are also... View Details

Keywords: by Sarah Jane Gilbert

Profile

Michael R. Bloomberg

cultural issues put his abundant management skills on display. He would win re-election twice and serve until 2013, equaling the longest-serving mayoralties of Fiorello LaGuardia, Robert Wagner and Ed Koch. During his administration, his... View Details

01 Dec 1998
News

Year 2000 Computer Problem and You: Disaster for Some, Lessons for All

can't do it all, you can probably do enough to satisfy customers and stay in business. Do you foresee crises as dramatic as some of those described in the press? You mean airplanes falling from the sky? It's not likely with the airlines... View Details

08 May 2007
First Look

First Look: May 8, 2007

S. Kaplan and Steven R. Anderson Periodical:Journal of Cost Management 21, no. 2 (March-April 2007): 5-15 Abstract Activity-based costing has enabled managers to see that not all revenue is good revenue and... View Details

Keywords: Martha Lagace

01 Dec 2018
News

Hard Choices

sometimes be skirted, frauds sometimes perpetrated, society’s resources misallocated, and the environment sometimes damaged. Managements are sometimes tolerated or even embraced who should not be—managements preoccupied with... View Details

Keywords: Seth Klarman (MBA 1982)

09 Dec 2014
First Look

First Look: December 9

Publications December 2014 Academy of Management Journal Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises By: Battilana, Julie, Metin Sengul, Anne-claire Pache, and Jacob Model... View Details

Keywords: Sean Silverthorne

01 Mar 2005
News

Venture Capital’s Comeback

managing partner with Accel Partners in Palo Alto, California, and chairman of the National Venture Capital Association, representing some 450 venture-capital and private-equity firms. An improving economy helped boost total... View Details

Keywords: Roger Thompson; Securities, Commodities, and Other Financial Investments; Finance

Publications