CEO Time Use - Publications - Faculty & Research

27 Nov 2017
Research & Ideas

Beware the Lasting Impression of a 'Temporary' Selfie

live shots on big screens across campus. Knowing that the selfie would be temporary made people 1.2 times more likely to take and share a selfie than those in a control group, the researchers found. The promise of temporariness also... View Details

Keywords: by Rachel Layne

13 May 2014
Op-Ed

The Alibaba Effect

Alibaba is about to make history with the first genuine mega-IPO of a Chinese entrepreneur-founded company in the United States. The numbers are historic as well—an anticipated market capitalization of some $200 billion. It comes to the View Details

Keywords: by Bill Kirby & Warren McFarlan; Retail

06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

environment. Using a unique longitudinal sample of 1,069 leading public firms in 35 countries and 24 industries, I find that the effect of gender diversity on performance varies significantly across countries and industries due to... View Details

Keywords: Dina Gerdeman

26 Aug 2013
Lessons from the Classroom

Built for Global Competition from the Start

generation ago. If you are a global entrepreneur, says Harvard Business School Associate Professor William R. Kerr, "you have to think much earlier and much faster." The new MBA second-year course Launching Global Ventures (LGV), developed by Kerr and taught... View Details

Keywords: by Kim Girard; Education

06 Jul 2009
What Do You Think?

Are You Ready to Manage in an Irrational World?

rationality? Marco Lalama pointed out that "Some people are more rational than others . What do we do about that?" Phil Clark went even further, saying, "We were never created to be rational." Are we objective in assessing rationality? Narendar... View Details

Keywords: by Jim Heskett

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

and case-method teaching, but also for his efforts, as the Robert Walmsley University Professor, to enhance the quality of discussion teaching throughout Harvard. He served at various times as a visiting faculty member at IMEDE (an... View Details

Keywords: by Deborah Blagg; Education

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

coordinating with others, working in teams, or being denied “star” status. These leaders know that the best uses of technology and other support systems create frontline service heroes and heroines. They use... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

Allison Ciechanover (Harvard MBA 2002) and Kunal Modi (Harvard MBA/MPP 2013), a manager at McKinsey & Co. in San Francisco. The influx of wealthy tech workers into San Francisco'sneighborhoods is the subject of a case study.©iStock.com/franckreporter At a View Details

Keywords: by Michael Blanding; Technology

15 Apr 2013
Research & Ideas

Solving the Search vs. Display Advertising Quandary

Gupta had access to just such data. Initially Gupta wrote a case study for his MBA second-year course on digital marketing about a major US bank that was deciding where to place its marketing dollars to acquire new customers. Later on,... View Details

Keywords: by Michael Blanding; Advertising

04 Jan 2012
What Do You Think?

Income Inequality: What’s the Right Amount?

progress perhaps we should be focusing on trying to understand what the incentives should be that support a useful and perhaps better level of inequality." Referring in part to differences in per-capita income distribution among... View Details

Keywords: by Jim Heskett

01 Aug 2005
Research & Ideas

How to Choose the Best Deal

fly away? Do you try for the deal that's about to vanish or go for the surer thing? Your investment in the deal you don't reach isn't wasted if you've gained leverage in the agreement you do make. In such situations, you'll need to weigh two important factors. First,... View Details

Keywords: by Michael Wheeler

30 Nov 2018
What Do You Think?

What’s the Best Administrative Approach to Climate Change?

Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details

Keywords: by James Heskett; Energy

17 Feb 2003
Research & Ideas

Rating Fund Managers by the Company They Keep

have tried to make use of knowledge about the stocks a given fund holds. What is unique in our work is that in rating each fund, we look at the overlap between that fund's holdings and the holdings of every other fund. We expect a fund to... View Details

Keywords: by Ann Cullen

11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

Enlist ‘witnesses’ to report or handle harassment Companies should openly encourage people to speak up when they notice a problem. “There are times when plenty of people know about it, but don’t do anything about it, maybe because they... View Details

Keywords: by Dina Gerdeman

01 Dec 2003
What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

a recent discussion of Professor Zitzewitz's ideas, one academic in the audience commented, "Why is this such a moralistic issue? Maybe the time of the mutual fund has simply passed, and we should just View Details

Keywords: by James Heskett

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

Companies often use rigorous R&D processes to guide new product development, but are much less scientific when it comes to creating services. Not Bank of America, which has turned Atlanta-area branches into consumer laboratories.... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

pointed out that "So many managers are afraid that attitude is too soft, too difficult to assess and to use as a key hiring criteria." Saurabh Dwivedy commented that "...attitude, morals, ethics, and leadership skills are... View Details

Keywords: by James Heskett

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

actions and motives are constantly under scrutiny. Time to manage your own professional image before others do it for you. An interview with Laura Morgan Roberts. Music Downloads: Pirates-or Customers? Published: June 21, 2004 Professor... View Details

Keywords: by Sean Silverthorne

11 Jun 2013
First Look

First Look: June 11

knowledge accumulation among competitors affect MNEs' geographic expansion across time and markets. Specifically, we build a model in which two competing firms with different capabilities simultaneously decide a sequence of market... View Details

Keywords: Carmen Nobel

29 Jun 2007
First Look

First Look: June 29, 2007

http://www.hbs.edu/research/pdf/07-103.pdf Cases & Course MaterialsBancaja: Developing Customer Intelligence (A) Harvard Business School Case 107-055 In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of... View Details

Keywords: Martha Lagace

Publications