Customer Management - Publications - Faculty & Research

26 Sep 2017
First Look

First Look at New Research and Ideas, September 26, 2017

forthcoming Review of Financial Studies Managing the Family Firm: Evidence from CEOs at Work By: Bandiera, Oriana, Andrea Prat, Renata Lemos, and Raffaella Sadun Abstract—We present evidence on the labor supply of CEOs and on whether... View Details

Keywords: Sean Silverthorne

02 Jul 2013
First Look

First Look: July 2

Publications 2006 pub Matching Firms, Managers, and Incentives By: Bandiera, Oriana, Luigi Guiso, Andrea Prat, and Raffaella Sadun Abstract—We exploit a unique combination of administrative sources and survey data to study the match between firms and managers. The... View Details

Keywords: Anna Secino

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

2019 HarperBusiness The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power By: Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie Abstract—The Business of Platforms explores the strategic, economic, and technology View Details

Keywords: Dina Gerdeman

08 Oct 2013
First Look

First Look: October 8

has sharply declined over the past 30 years, from 60% or 70% to only about 20%. What accounts for this trend? Disruption is coming for management consulting, the authors say, as it has recently come for law. For many years the... View Details

Keywords: Sean Silverthorne

22 Jan 2018
News

The First Five Years: ‘30 Under 30’ Edition

sourcing retail partners to ideating and negotiating the deals. I'd also execute on the look and feel of the physical store post-deal. It was a hands-on management role and I absolutely loved the high-intensity nature of my day-to-day.... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Nonstore Retailers; Retail Trade; Educational Support Services; Educational Services

04 May 2017
News

Going the Distance

where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the company sent him to HBS’s... View Details

Keywords: Jill Radsken

28 Aug 2019
Blog Post

Know Your Audience: Recruiting HBS Students for Investment Banking

Director and Career Coach Renee Pappastratis – Recruiting Relations Manager Kurt and Renee work closely with students interested in banking and assist investment banks with their recruiting strategy. They bring a combined 18 years of... View Details

30 Jul 2024
News

Reddit’s Rise

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details

15 Oct 2008
First Look

First Look: October 15, 2008

of Maine by Colgate—to ascertain what is distinctive about the merger process and to analyze the elements critical to success. We develop suggestions about how other companies considering similar arrangements might best manage the process... View Details

Keywords: Martha Lagace

28 May 2008
First Look

First Look: May 28, 2008

Case 508-074 The largest retailer of diesel fuel in the U.S., Flying J, is rethinking its growth strategy as the economy goes into a recession. Its major customer base, owner-operated truck drivers, are facing increasing costs of doing... View Details

Keywords: Martha Lagace

Profile

Michael Maples

will focus less on layers of management hierarchy and coordination and more on creating networks of access where customers as well as loosely-connected providers of their labor are a key part of the network.... View Details

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early... View Details

Keywords: by Carmen Nobel; Education; Health

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

“There are many more private equity firms than in the past, so it’s becoming difficult for them to generate returns and add value,” says Brian Baik, an assistant professor in the Accounting and Management Unit at Harvard Business School.... View Details

Keywords: by Michael Blanding; Financial Services

14 Dec 2018
Blog Post

The ABCs of Recruiting at HBS

at the DoubleTree Hotel. E – EC. EC stands for Elective Curriculum and represents students who are in their second year of the MBA program. In the second year, students can “elect” the classes they would like to take and customize their... View Details

Keywords: All Industries

11 Apr 2017
First Look

First Look at New Research, April 11

Advances in Strategic Management Innovation Policies By: Nanda, Ramana, and Matthew Rhodes-Kropf Abstract—Past work has shown that failure tolerance by principals has the potential to stimulate innovation but has not examined how this... View Details

01 Jun 2012
News

Around the World

Issue Focus: The Global Manager GETTING ORIENTED: On his first evening in Cape Town, South Africa, Jan Dolezal (HBS 2013) and his FIELD 2 team explored the city's bustling waterfront. Photo courtesy Jan Dolezal Learn about hosting FIELD2... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services

01 Dec 2010
News

The Transformers

idea was to take the best thinking of the for-profit sector and customize it in ways that would actually make it useful for nonprofits,” recalls Bradach. “We really were in uncharted territory and learning as much as we were teaching,”... View Details

Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Professional Services

10 Nov 2014
HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

Great chefs, like great artists, go far beyond their materials (in this case, food) to provoke an experience that fulfills their creative vision. Unlike artists, however, they are running a business that requires putting diners in the seats, balancing costs, and View Details

Keywords: by Michael Blanding; Food & Beverage

September 2019 (Revised May 2020)
Supplement

Keroche (D): Transforming the Core Business

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case describes Keroche co-founder Tabitha Karanja’s decision to exit the wine business following the Kenyan government’s 2007 increase in excise taxes on wine. In August 2007, Keroche introduced the vodka drink Viena Ice as a replacement for its fortified wines,... View Details

Citation

Purchase

September 2019 (Revised May 2020)
Supplement

Keroche (C): The Excise Tax Increase