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Show Results For
-
All HBS Web
(12,214)
- People (21)
- News (3,785)
- Research (7,000)
- Events (60)
- Multimedia (59)
- Faculty Publications (5,701)
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
employees to propose new ideas when it came to “narrow-scope innovations” having to do with their particular task, the authors find. For example, a machine operator might suggest ways to limit mechanical breakdowns that are lowering...
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by Scott Van Voorhis
- 31 Mar 2011
- Research & Ideas
From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher
Canyon," Sahlman said. "But you have to be realistic. Sometimes you can confuse a rising tide with genius." Operating In A Downturn The panelists and Sahlman agreed that today's economic climate is not only a challenging...
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- 11 Mar 2014
- First Look
First Look: March 11
to improve operational performance, patient safety, and profitability. The new policy requires coordination between different departments within the hospital, namely the Emergency Department, the Infection Control Unit, and Admission...
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Sean Silverthorne
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
highlights the key insights from the rich firm-level literature on MNCs. We then focus on how financial conditions in host countries affect the extent of FDI-related capital inflows, shape the operations of foreign firms, and mediate the...
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Sean Silverthorne
- June 2023 (Revised November 2023)
- Case
Sober Sidekick
By: Jeffrey J. Bussgang and Kumba Sennaar
Case on the nascent business model of a mobile health IT startup. In particular, should they pivot away from their successful lead generation business model to charging health plans.
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Keywords:
Entrepreneurship;
Venture Capital;
Operations;
Business Startups;
Business Model;
Health Industry;
United States
Bussgang, Jeffrey J., and Kumba Sennaar. "Sober Sidekick." Harvard Business School Case 823-066, June 2023. (Revised November 2023.)
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
strategies that brand managers have used in order to cope with it. Avery recently sat down with HBS Working Knowledge to discuss their findings. According to the paper, consumers are operating in four concurrent Web-based eras: The Age of...
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- Web
Courses by Faculty Unit - Course Catalog
Operations Management) Suraj Srinivasan Spring 2025 Q3 1.5 Reimagining Capitalism: Business and Big Problems (also listed under General Management and Strategy) Ethan Rouen Fall 2024 Q1Q2 3.0 Risks, Opportunities, And Investments In The...
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- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
leaders gain a heightened sense of the impact of decisions on the operations and people. How are your employees feeling? After leaders look inward, it’s time to start looking outward, beginning with your employees. How are they doing...
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by Hise O. Gibson and Nicole Gilmore
- November 2015 (Revised February 2016)
- Case
Allianz Turkey: Focus on the Customer (A)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost...
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Keywords:
Service Excellence;
Customer Experience;
Customer Service;
Emerging Market;
Customer Focus;
Net Promoter Score;
Customer Relationship Management;
Competition;
Leading Change;
Service Operations;
Emerging Markets;
Customer Satisfaction;
Insurance Industry;
Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (A)." Harvard Business School Case 316-093, November 2015. (Revised February 2016.)
- 01 Mar 2024
- News
Elevator Pitch: Banking On It
Illustration by Drue Wagner Illustration by Drue Wagner Marc Escapa (MBA 2017) Andres Klaric (MBA 2017) Cofounders and co-CEOs, Fuse Concept: Fuse makes it easier for lenders to tackle digital innovation, offering a next-gen loan-origination platform that simplifies...
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- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
SK On, to build three battery manufacturing plants.[62] Two of these plants will be built in Kentucky and the third will be in Tennessee, and the LPO projects that the project will create 5,000 construction jobs and 7,500 operation...
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- spring 1991
- Article
Breaking the Cycle of Failure in Services
By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This...
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Keywords:
Goals and Objectives;
Service Delivery;
Success;
Failure;
Management Skills;
Service Industry
Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
- October 2020 (Revised July 2023)
- Case
The Walt Disney Company: The 21st Century Fox Acquisition and Digital Distribution
By: David J. Collis
This case describes the acquisition of 21st Century Fox by the Walt Disney Company and the subsequent launch by Disney of three streaming channels to compete with Netflix.
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Keywords:
Disney;
Streaming;
Corporate Strategy;
Mergers and Acquisitions;
Distribution;
Competitive Strategy;
Vertical Integration;
Media and Broadcasting Industry
Collis, David J. "The Walt Disney Company: The 21st Century Fox Acquisition and Digital Distribution." Harvard Business School Case 721-408, October 2020. (Revised July 2023.)
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Service Operations;
Customer Relationship Management;
Customer Satisfaction;
Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- Web
Judging Criteria - Alumni
efficiently scale, making it appealing to acquirers or positioning it for an IPO. Financing: How much money do you need and for what purpose? Team: Can the founder, key team members, and advisors operate and scale a successful business?...
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- May 2023 (Revised June 2023)
- Case
Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain
By: Shirley Lu and Robert S. Kaplan
The case describes Harvard University’s consideration to decarbonize its supply chain by replacing cement with a low-carbon substitute called Pozzotive®. Developed and produced by Urban Mining Industries, Pozzotive® is a ground-glass material made with post-consumer...
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Keywords:
Carbon Emissions;
Blockchain;
Supply Chain;
Green Technology;
Climate Change;
Environmental Sustainability
Lu, Shirley, and Robert S. Kaplan. "Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain." Harvard Business School Case 123-076, May 2023. (Revised June 2023.)
- 22 Feb 2012
- Working Paper Summaries
The Dynamic Effects of Bundling as a Product Strategy
- August 2023
- Teaching Note
Vanderbilt: Transforming an Academic Health Care Delivery System, 2020
By: Michael E. Porter, Robert S. Kaplan, Mary L. Witkowski and David N. Bernstein
Teaching Note for HBS Case No. 724-373.
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- 26 Jan 2022
- News
Making Peace with Anger
also realized was that the expectation that I had for the group to turn around their operations either the next week or the next month, or even in that quarter, were wildly unrealistic and unfair. But by stepping back, I gave the team the...
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- November 2015 (Revised October 2017)
- Case
Nestle's Creating Shared Value Strategy
By: Michael E. Porter, Mark R. Kramer, Kerry Herman and Sarah McAra
This case considers Nestlé’s creating shared value (CSV) strategy, which focused on the three categories of nutrition, water, and rural development. In the packaged food and beverage industry, pressure had mounted since the 1990s to improve supply chain sustainability...
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Keywords:
Shared Value;
Health And Wellness;
Nutrition;
Health;
Labor;
Environmental Sustainability;
Strategy;
Operations;
Food and Beverage Industry;
Switzerland;
Europe;
Africa;
Latin America;
North America;
Asia
Porter, Michael E., Mark R. Kramer, Kerry Herman, and Sarah McAra. "Nestlé's Creating Shared Value Strategy." Harvard Business School Case 716-422, November 2015. (Revised October 2017.)