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Show Results For
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All HBS Web
(8,320)
- People (44)
- News (2,280)
- Research (4,431)
- Events (4)
- Multimedia (14)
- Faculty Publications (2,467)
- 24 Sep 2024
- Research & Ideas
Why Small Businesses Deserve More Credit
It’s Wall Street doctrine that small firms struggle to raise capital at reasonable rates and are often rejected for credit lines and loans because banks think their risk profile is too high. “If you really want to drive investment, targeting those firms that look like...
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- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
Debt collectors aren’t perceived as providing great service to debtors.Source: BrianAJackson On the list of industries known for great customer service, debt collection is far from the top—and may not even be on the list at all. “It’s...
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- 05 Jul 2017
- Research & Ideas
Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?
Source: Raw Pixel Stockbrokers are taking advantage of their privileged position to increase profits for favored investors and hedge funds, all at the expense of their other customers, new research suggests. A team of economists has found...
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- 30 Jun 2008
- Research & Ideas
Rethinking Retirement Planning
Many of us are sailing toward retirement with the hope that Social Security, personal savings, and money saved in an employer's 401(k) or 403(b) plan will add up to the magic sum required to enjoy our remaining years in reasonable style. But how to reach that goal can...
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- 13 Jun 2017
- Research & Ideas
Why Global Investments Are Still a Good Bet
sectors that are booming. However, as markets in different countries have increasingly moved in tandem or correlated, from 50 or 60 percent in the 1990s to more than 90 percent after the financial crisis of 2008, that strategy has seemed...
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- 23 Dec 2002
- Research & Ideas
Setting the Stage: A Young Scholar at HBS
expanding involvement of households—both as savers and as borrowers—has had an enormous effect on the range of products and services offered. Important changes taking place at all of these levels—in...
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- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources...
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- Profile
Frank Spencer
present value on a financial analysis? Absolutely," he says. "But I think one way that HBS has shaped me as a leader is by showing that the right technical answer might not do you much good at all...
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- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
mortgages, and other consumer financial products, is firm in his belief that great service depends on service centers employing no more than roughly 150 people--even if two are...
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- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
supported through inclusive language, DEI initiatives, and aligned project work.” Inclusive language also means ensuring that all members of the LGBTQ+ community feel supported and safe. “Celebrate folks in different gender relationships...
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- 26 Jan 2021
- Research & Ideas
A New Way to Cut Credit Card Debt: Pay Off One Purchase at a Time
easy way to make a little bit more progress and feel like you're having more control.” About the Author Kristen Senz is the growth editor of Harvard Business School Working Knowledge. [Image: iStockphoto/serts] What's the best financial...
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- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
seven-year high. The consequences were felt by financial markets everywhere. Q: Given how opaque China’s economy is, does anyone accurately know how deep or lasting this slowdown might be? A: The official numbers must indeed be taken with...
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- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
literature. And if she had to wait for a teller, she could pass the few minutes in line watching television news monitors or electronic stock tickers. What that customer probably wouldn't have realized was that all of these new View Details
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
gift cards for pulling off impressive projects, or even just by saying “thank you” for a job well done. “Cash matters in people’s lives, but it’s not all that matters,” says Whillans, who researches what makes people happy. “What really...
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- 08 Aug 2018
- Sharpening Your Skills
Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance
but their passive investment nature offers few checks on those companies’ executives. Vanguard, Trian And The Problem With 'Passive' Index Funds As investors increasingly demand investment opportunities that match their social beliefs, View Details
- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
exhaust themselves attending to a special needs child or ailing parent. Everyone frets over their physical and financial well-being. Who among us isn't anxious, stressed out, and off our game right now? From bolstering remote...
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- 29 Jun 2020
- Working Paper Summaries
Measuring the Perceived Liquidity of the Corporate Bond Market
- 29 May 2013
- Research & Ideas
Faculty Symposium Showcases Breadth of Research
financial industry and those who regulate it, there are strong but conflicting viewpoints about the impact of private equity buyouts of public firms, especially in the wake of the recent global financial...
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- 13 Aug 2024
- Blog Post
Leading With Curiosity: Mayowa Kuyoro (MBA 2015)
2015 as an Associate. Since that time, she has been recognized for her exceptional work with promotions to Engagement Manager and Associate Partner, and in 2021, she became the first Business Analyst to make Partner at the firm. As a Partner at McKinsey, Kuyoro leads a...
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- 23 Apr 2019
- Blog Post
HBS Shares Their Favorite Books for HR Leaders
Business Frances Frei and Anne Morriss believe that customer service is a secret weapon for achieving strategic advantage in the service based economy. To take it a step further, a high level of customer...
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