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All HBS Web
(6,321)
- People (15)
- News (1,205)
- Research (3,863)
- Events (21)
- Multimedia (24)
- Faculty Publications (2,343)
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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction program, for example. But your books detail an integrated set of...
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by Sean Silverthorne
- 19 May 2009
- First Look
First Look: May 19, 2009
In addition, we provide details on the leading sources of energy in China as well as information on the rise of alternative energy. Purchase this note: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=309057 Corporate Solutions...
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Martha Lagace
- June 1997 (Revised May 1998)
- Case
Mobil USM&R (A2)
By: Robert S. Kaplan
Second of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. This case describes the completed BSC, and how this was linked to the BSCs of the independent business units and the internal service...
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Keywords:
Balanced Scorecard;
Performance Evaluation;
Management Teams;
Management Practices and Processes;
Executive Compensation;
Motivation and Incentives;
Corporate Strategy;
Energy Industry;
Mining Industry;
United States
Kaplan, Robert S. "Mobil USM&R (A2)." Harvard Business School Case 197-121, June 1997. (Revised May 1998.)
- January 2008 (Revised May 2008)
- Case
Cape Wind: Offshore Wind Energy in the USA
By: Richard Vietor
Cape Wind is an extreme example of NIMBY--not in my backyard syndrome. This is the first offshore wind project planned for the United States, in Nantucket Sound, just south of Cape Cod, Massachusetts. Initially proposed six years ago, in 2001, the wind farm would be...
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Keywords:
Renewable Energy;
Corporate Entrepreneurship;
Business Startups;
Projects;
Government and Politics;
Environmental Sustainability;
Business and Community Relations;
Public Opinion;
Power and Influence;
Energy Industry;
Massachusetts
Vietor, Richard. "Cape Wind: Offshore Wind Energy in the USA." Harvard Business School Case 708-022, January 2008. (Revised May 2008.)
- 24 Jul 2007
- First Look
First Look: July 24, 2007
backdated stock options, insufficiently independent corporate board members, poor responsiveness to shareholders concerns, and a lack of transparency in the activities and decisions of boards. The AFL-CIO...
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Martha Lagace
- September 2011
- Case
The Wen Group
By: John A. Davis and Matthew G. Pillar
Three brothers that own and lead a second-generation family business in Hong Kong, encounter problems of nepotism and governance, and endure considerable conflict. The case asks how to resolve these family and business issues.
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Keywords:
Family Business;
Performance Effectiveness;
Crisis Management;
Business or Company Management;
Conflict Management;
Corporate Governance;
Leadership Development;
Hong Kong
Davis, John A., and Matthew G. Pillar. "The Wen Group." Harvard Business School Case 812-034, September 2011.
- 05 Sep 2012
- First Look
First Look: September 5
Motivation Authors:F. Gino and S. Wiltermuth Publication:Journal of Personality and Social Psychology (forthcoming) Abstract We propose that separating rewards into categories can increase motivation, even when those categories are...
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Sean Silverthorne
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
findings can help explain a variety of behavioral phenomena including the structure of social insurance programs, patterns of public good provision, and why transactions that turn money into time are often deemed repugnant. Download...
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Dina Gerdeman
- 29 Sep 2003
- Research & Ideas
Pride Goeth Before a Profit
to employees' identity and self-worth. Caring About Accuracy Dave Thompson was appointed a measurement technician at El Segundo, CA-based Unocal's Van, TX, oil field in 1993. He was responsible for making sure that the amounts of oil and...
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by Theodore Kinni
- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
businesses often have less than 20 days’ worth. While forecasts vary, many public health experts don’t expect the coronavirus outbreak to subside for at least eight weeks, assuming that social distancing and other mitigation efforts can...
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- 16 Jan 2014
- Research & Ideas
Resolving Patent Disputes that Impede Innovation
is thus imperfect. "Sometimes this vagueness (and the consequent inability of parties to agree on a negotiated, 'reasonable' license) will lead to expensive litigation whose cost and risk can impede the adoption of a socially...
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- 05 Oct 2016
- What Do You Think?
Can the US Economy Regain the Growth and Prosperity of the Past?
he said "our best policy is to promote economic liberty so that individuals and corporations can adjust to changes in society, technology, the economy, the environment and politics stop trying to make government the engine of growth,...
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by James Heskett
- 12 Oct 2011
- Research & Ideas
Creating Online Ads We Want to Watch
unobtrusively measured their eye movements. The researchers parsed the camera data with the help of computer vision software that evaluated emotional response based on variations in facial features. Click to watch. Meanwhile, the eye...
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- 07 Jul 2009
- First Look
First Look: July 7
corporate environmental ratings that guide investors to select "socially responsible," and avoid "socially irresponsible," companies. We examine how several hundred firms respond to View Details
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Martha Lagace
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
"is like any gas that is compressed; it gets hotter." Its tribes overlap socially and professionally based on work discipline (software engineers, for example), organizational affiliation (Hewlett-Packard), or background...
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by Dorothy Leonard & Walter Swap
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
the corporate world to suck people's home and leisure time away from them. Most people are only fooling themselves when they think ordering take out (an unhealthy option, when done too much) or hiring a housecleaner will give them that...
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by Sean Silverthorne
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
relationships. Unfortunately, many corporate leaders focus on profits and the Wall Street drivers toward big business and profits. It has become the death knell for many corporations." Phil Harris, joining in, pointed out that there...
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- 03 May 2004
- Research & Ideas
Business History around the World
structures of large manufacturing corporations remains important, but a new generation of researchers has explored business networks, the family firm, knowledge creation and transfer, public policy and business, and a host of other...
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by Cynthia Churchwell
- 06 Jan 2010
- What Do You Think?
Is a Stringent Climate Change Agreement a Pot of Gold?
problem. If entrepreneurial interests try to skew the response, in the form of an agreement, in one direction or another, it could limit the range of possible responses to be encouraged, thereby limiting innovation. This is a debate more...
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- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
volunteerism and "ownership." Those were messages in the very thoughtful responses to this month's column. Dianne Jacobs commented, "This builds on the real social need for people to connect...
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by Jim Heskett