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All HBS Web
(1,195)
- People (2)
- News (311)
- Research (495)
- Events (9)
- Multimedia (1)
- Faculty Publications (404)
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
Winning in Emerging Markets: A Roadmap for Strategy and Execution
Most books thus far on emerging markets are either investing-oriented, or country - or market-specific, or descriptive. No book has definitively targeted the corporate strategists who need a practical framework and assessment tools for analyzing emerging markets,... View Details
- 2016
- Working Paper
Foreign Competition and Domestic Innovation: Evidence from U.S. Patents
By: David Autor, David Dorn, Gordon H. Hanson, Pian Shu and Gary Pisano
Manufacturing is the locus of U.S. innovation, accounting for more than three quarters of U.S. corporate patents. The rise of import competition from China has represented a major competitive shock to the sector, which in theory could benefit or stifle innovation. In...
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Keywords:
Patents;
Competition;
System Shocks;
Trade;
Innovation and Invention;
Manufacturing Industry;
China;
United States
Autor, David, David Dorn, Gordon H. Hanson, Pian Shu, and Gary Pisano. "Foreign Competition and Domestic Innovation: Evidence from U.S. Patents." NBER Working Paper Series, No. 22879, December 2016.
- 2020
- Working Paper
When Do Experts Listen to Other Experts? The Role of Negative Information in Expert Evaluations for Novel Projects
By: Jacqueline N. Lane, Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan and Karim R. Lakhani
The evaluation of novel projects lies at the heart of scientific and technological innovation, and yet literature suggests that this process is subject to inconsistency and potential biases. This paper investigates the role of information sharing among experts as the...
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Keywords:
Project Evaluation;
Innovation;
Knowledge Frontier;
Negativity Bias;
Projects;
Innovation and Invention;
Information;
Diversity;
Judgments
Lane, Jacqueline N., Misha Teplitskiy, Gary Gray, Hardeep Ranu, Michael Menietti, Eva C. Guinan, and Karim R. Lakhani. "When Do Experts Listen to Other Experts? The Role of Negative Information in Expert Evaluations for Novel Projects." Harvard Business School Working Paper, No. 21-007, July 2020. (Revised November 2020.)
- 03 Oct 2013
- HBS Seminar
Yanbo Wang, Boston University
- 08 Jun 2010
- First Look
First Look: June 8
Purchase this case:http://cb.hbsp.harvard.edu/cb/product/510063-PDF-ENG Creative Capital: Sustaining the Arts G. Felda Hardymon and Ann LeamonHarvard Business School Case 810-098 Creative Capital provides grants to individual artists...
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Martha Lagace
- Web
Connect with Clubs - Recruiting
Co-Presidents Grant Hutchinson ghutchinson@mba2025.hbs.edu Sabastian Murrell smurrell@mba2025.hbs.edu Madison Gurley mgurley@mba2025.hbs.edu Club Email wbss@studentclubs.hbs.edu Women in Investing Club Co-Presidents Joann Kong...
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- Web
Veterans - MBA
transferred to the Boston VRE office. For further information visit Veteran Readiness and Employment . Wells Fargo Veterans Scholarship Program Provides scholarships up to $10,000 per year to fill gaps for veterans and spouses of disabled veterans after military...
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- 12 Apr 2022
- Book
Racism, Colonialism, and Britain's Legacy of Violence
Britain’s 20th century empire was the largest in human history, with a quarter of the world’s land and nearly 700 million people. Yet the empire drew its strength from violence. That’s the conclusion Harvard Business School Professor Caroline Elkins draws in her new...
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by Avery Forman
- 02 May 2023
- What Do You Think?
How Should Artificial Intelligence Be Regulated—if at All?
Minutes, April 16, 2023. Bailey Schulz, “Schumer proposes plan to address AI’s potential risks,” USA Today, April 18, 2023. Nico Grant and Karen Weise, “A.I. Frenzy Leads Tech Giants to Take Risks in Ethics Rules,” The New York Times,...
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- Web
Women - MBA
of Attendance Summer Fellowships Career Support & Exploration Funds Fast Facts MBAid Stories Consumer Information RISE Career Fellowship American Association of University Women (AAUW) AAUW provides funding for fellowships and grants to...
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- Web
Fellowships - Business History
library and archival research in business or economic history. Individual grants range from $1,000 to $3,000. Three categories of applicants will be eligible for grants: 1) Harvard University graduate students in history, economics, or...
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- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
lawsuits alleging that the company had damaged creditors in their quest to preserve equity value. Of particular focus were a series of transactions that took place during 2013 and 2014 to sell assets from one subsidiary to another and to eliminate a valuable parent...
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Sean Silverthorne
- Web
Forward Fellowship - MBA
apply, admitted students must complete the HBS Financial Aid application and a complementary fellowship application that provides parent and family information. This helps us identify incoming students from lower-income backgrounds and ensures that the View Details
- 27 Jan 2009
- First Look
First Look: January 27, 2009
position is strong enough. To curb this possibility, the principal-owner optimally reduces the degree of autonomy granted to the manager. Hence higher levels of managerial autonomy are more likely for intermediate levels of competition....
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Martha Lagace
- Web
Ways to Give Today - Alumni
Fund There are two ways you can make a gift through your donor-advised fund: Support HBS now by recommending a grant to Harvard Business School (legal name: “President and Fellows of Harvard College”). Support HBS in the future by...
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- September 2023 (Revised January 2024)
- Case
AB InBev: Brewing Up Forecasts during COVID-19
By: Mark Egan, C. Fritz Foley, Esel Cekin and Emilie Billaud
In July 2021, the CEO of AB InBev's European operations and his team strategized to position the company for success post-pandemic. As the world's largest beer company, boasting over 500 brands, revenue of $46 billion, and a workforce of 160,000 in 2020, AB InBev...
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Keywords:
Beer;
Forecasting;
COVID-19;
Decision;
Forecasting and Prediction;
Analytics and Data Science;
Crisis Management;
Decisions;
Financing and Loans;
Investment Return;
Resource Allocation;
Distribution;
Production;
Business Processes;
Strategic Planning;
Health Pandemics;
Digital Transformation;
Markets;
Food and Beverage Industry;
Belgium;
Europe;
Latin America;
North and Central America
Egan, Mark, C. Fritz Foley, Esel Cekin, and Emilie Billaud. "AB InBev: Brewing Up Forecasts during COVID-19." Harvard Business School Case 224-020, September 2023. (Revised January 2024.)
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
others. This distinction creates a false dichotomy because low self-monitoring is the opposite of being authentic, and is a sign of immaturity and insensitivity to the feelings of others. Leaders who do this, such as telling a colleague, “I’d like to go to bed with...
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by Bill George
- 08 Jan 2019
- First Look
New Research and Ideas, January 8, 2019
November 20, 2018 Journal of the American College of Cardiology Operational Efficiency and Effective Management in the Catheterization Laboratory By: Reed, Grant W., Michael L. Tushman, and Samir R. Kapadia Abstract—Operational efficiency...
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Dina Gerdeman
- Web
Executive Education - Global
strategic vision and achieve HBS alumni status. Who Should Attend Executives from any function, industry, or country who want to take their business management and leadership ability to a new level. Upon Completion Participants are View Details