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  • Web

Career Re-Entry & Flexible Work - Alumni

the workforce, supplement your current role, or take on projects following retirement. We recognize that each situation is unique and encourage you to meet with an HBS career coach in order to take a customized approach to finding the... View Details
  • 22 Feb 2018
  • Book

The New History of American Capitalism

seemed to neatly divide politics and markets, states and economies. "The new history of American capitalism targets the lived experience of people and groups as they assimilate—and reshape—the political economy they engage" The connection between markets and... View Details
Keywords: Manufacturing
  • 28 Apr 2015
  • First Look

First Look: April 28

engaged in "status rationalization," emphasizing the benefits Japanese employees might obtain by learning English, and prevaricated on whether the change was temporary or durable, a process we call "status stability... View Details
Keywords: Sean Silverthorne
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The experience of this company is hardly unique. Companies often capture additional business by offering more services. The list is wide-ranging: product or service customization; small order quantities; special packaging; expedited and... View Details
Keywords: by Robert S. Kaplan
  • 23 Nov 2021
  • Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

so rapidly over the past 18 months of being home-bound by the pandemic that many of the world’s pressing plants are backed up with orders until 2023. The Harvard Gazette spoke with Caren Kelleher, a 2010 Harvard Business School graduate... View Details
Keywords: by Christine Pazzanese, Harvard Gazette; Music
  • 19 Apr 2004
  • Research & Ideas

Birth of the American Salesman

continuing to his death, Patterson promoted "scientific" salesmanship. Like Frederick W. Taylor, the founder of scientific management in production, Patterson carefully analyzed business processes and tried to perfect them. He... View Details
Keywords: by Laura Linard
  • 08 Mar 2016
  • First Look

March 8, 2016

rhetoric and symbolic activities in the process of creating new markets. This study analyzes how entrepreneurial firms use these cultural strategies to position themselves in a nascent market category they are creating. Using an inductive... View Details
Keywords: Sean Silverthorne
  • Web

How to Fit in at HBS - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
  • 14 May 2013
  • First Look

First Look: May 14

that decays over time, similar to that of advertising. A major challenge is that privacy laws prevent us from observing information about the applicant pool. I overcome this challenge by using order statistic distribution to infer... View Details
Keywords: Sean Silverthorne
  • Web

Online Leadership Principles Course | HBS Online

style. One of the most influential lessons for my leadership development was the HBS four-step process for delivering effective feedback and coaching—a process that I now apply on a daily basis." Dr.... View Details
  • 30 Jun 2014
  • Lessons from the Classroom

The Role of Emotions in Effective Negotiations

example, is one of the most destructive emotions during negotiation—often causing deal making to break down as each side sacrifices its needs in order to save face. "It tends to start rising on both sides, and inevitably there is a... View Details
Keywords: by Michael Blanding; Entertainment & Recreation; Sports
  • January 2017 (Revised March 2017)
  • Case

Royal DSM: From Continuous Transformation to Organic Growth

By: William W. George, Carin-Isabel Knoop and Amram Migdal
Royal DSM CEO Feike Sijbesma was pondering the challenges of shifting DSM’s global organization from the constant transformations of the past 100 years to creating organic growth. When Sijbesma took the helm as CEO in 2007, he further pushed and completed the company’s... View Details
Keywords: Organic Growth; Organizational Change; M＆A; Mergers And Acquisitions; Divestment; Business Ventures; Business Divisions; Business Growth and Maturation; Restructuring; Change; Change Management; Transformation; Transition; Engineering; Chemicals; Mining; Ethics; Values and Beliefs; Finance; Capital Markets; Financial Markets; Food; Globalization; Global Strategy; Globalized Firms and Management; Globalized Markets and Industries; Health; Nutrition; History; Leadership; Leadership Development; Leadership Style; Leading Change; Management; Business or Company Management; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Ownership; Public Ownership; Performance; Strategy; Adaptation; Consolidation; Corporate Strategy; Value; Value Creation; Biotechnology Industry; Chemical Industry; Food and Beverage Industry; Mining Industry; Pharmaceutical Industry; Europe; Netherlands
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  • Web

Research Design - Impact Investments

firms. Focus Area 1 The first focus area for the project is specifying the universe of impact investors and their portfolio companies. We define impact investors to be investors with the explicit dual objective of generating social good and financial returns. In View Details
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

"OpCo/PropCo" process of valuing a real estate- intensive business. The term "OpCo/PropCo" refers to a business arrangement in which a consolidated, real estate-intensive enterprise is split into two separate... View Details
Keywords: Sean Silverthorne
  • 31 May 2011
  • Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

suppliers in as many countries before it lands in the hands of the final assembler. "The sequential, multicountry production model is what dominates now, and it's a model where little bits of value get added here or there and it's hard to see country of origin. It... View Details
Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics
  • 10 Nov 2015
  • Op-Ed

Authentic Leadership Rediscovered

Bennis. True North assembled this developmental process in an original approach that enabled people to develop themselves as authentic leaders. In order to see how leadership has changed in the past decade,... View Details
Keywords: by Bill George
  • 03 Jun 2014
  • First Look

First Look: June 3

revolutionary, rather than evolutionary, innovation. This note outlines a process for studying extreme consumers-consumers who fall in both tails of a normal distribution of customers-with needs, behaviors, attitudes, and emotions... View Details
Keywords: Sean Silverthorne
  • 12 Jun 2012
  • First Look

First Look: June 12

seek and how firms could deliver it. The result can be new revenue, increased customer satisfaction and loyalty, positive word of mouth, and cost savings. The multiyear process to price the 8 million tickets to the upcoming London 2012... View Details
Keywords: Sean Silverthorne
  • 11 Apr 2012
  • Research & Ideas

The High Risks of Short-Term Management

companies are being managed for the long term." Their first order of business was to determine a method for categorizing companies on the short-term/long-term continuum. The answer came in the very words used by executives to discuss... View Details
Keywords: by Sean Silverthorne; Financial Services
  • Web

The Challenge of Color - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

more orders for products. Margaret Bourke-White explained that color posed “a great element of chance, as many unexpected and peculiar things can happen” and cautioned photographers to oversee the color View Details