Metrics - Publications - Faculty & Research

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HBS - PDF Downloads

2022 Annual Report From The Dean Key Metrics Financials PDF Downloads PDF Downloads Download Full Report Download Financials View Details

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Annual Report Archive - Annual Report archive

Annual Report Archive Annual Report Archive 2023 Annual Report PDF Downloads Key Metrics Financial Statements 2022 Annual Report PDF Downloads Full Report Financial Statements 2021 Annual Report PDF Downloads Full Report Financial... View Details

22 May 2024
HBS Case

Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore

trust Even first-time users can easily create short videos that achieve wide visibility. Each video is guaranteed a small viewership of up to 500 people to assess its appeal through metrics like watch time; depending on its performance, a... View Details

Keywords: by Rachel Layne; Technology

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

and boards.” How to advance more workers Corporate managers can systematically provide workers with better opportunities by: Creating metrics to track their company’s performance. Businesses can keep close tabs on pay, promotions,... View Details

Keywords: by Pamela Reynolds

06 Jul 2023
News

Lessons from Major League Baseball's Game-Changing Innovations

we wanted more balls in play, we wanted more action, we wanted more stolen bases. And those are all the things that we've seen from the sport this year. DM: What are your KPIs? What are you seeing, how are you measuring success for these? CM: So we have a number of... View Details

03 Jul 2018
First Look

New Research and Ideas, July 3, 2018

But while corporate political actions such as lobbying can have a greater impact on environmental quality, they are ignored in most current sustainability metrics. It is time for these metrics to be expanded to critically assess firms... View Details

Keywords: Dina Gerdeman

04 Oct 2011
Working Paper Summaries

Reviews, Reputation, and Revenue: The Case of Yelp.com

Keywords: by Michael Luca; Food & Beverage

24 Apr 2017
Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

Unilever Sustainable Living Plan with well-defined metrics the following year. Polman’s efforts in his first eight years returned 214 percent to Unilever shareholders. Nevertheless, Kraft Heinz, owned by Brazilian private equity firm 3G,... View Details

Keywords: by Bill George; Auto; Food & Beverage

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Topics - HBS Working Knowledge

Marketing Channels (1) Marketing Communications (15) Marketing Strategy (173) Marketing (322) Marketplace Matching (5) Markets (302) Mathematical Methods (10) Measurement and Metrics (16) Media (15) Medical Specialties (5) Mergers and... View Details

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

In the 50 years since modern microfinance was introduced as a tool to fight poverty, institutions have distributed hundreds of millions of loans to people in developing countries. Such loans are repaid at rates often as high as 98 percent. Those View Details

Keywords: by Jen McFarland Flint; Financial Services

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

poor performance. This should be based on metrics that are clearly tied to the company’s mission. Note that we say performance, and not performers. Performance may be based on factors besides the talent and motivation of the individual in... View Details

Keywords: by Boris Groysberg and Robin Abrahams

June 2017 (Revised May 2019)
Supplement

Kjell and Company: Motivating Salespeople with Incentive Compensation (B)

By: Doug J. Chung

Kjell & Company was a Swedish retail electronics chain founded in 1988 by brothers Marcus, Mikael and Fredrik Dahnelius. The company operated 84 stores, all company-owned, located mainly in the metropolitan areas of Sweden’s most popular cities: Stockholm, Gothemburg... View Details

Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden

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The Role of Leaders - Institute For Strategy And Competitiveness

all constituencies Maintain discipline around the strategy, in the face of many distractions Decide which industry changes, technologies, and customer needs are relevant, and how to tailor responses to the company's strategy Measure progress against the strategy using... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

advice to restaurant owners, staff, investors, and patrons that we offer below. How did it deteriorate so quickly? Restaurants are universally labor intensive—by any productivity metric they rank among the least productive industries.... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

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Social Enterprise - Faculty & Research

Better Way to Measure Social Impact By: Robert S. Kaplan and Constance Spitzer September 26, 2024 | Article | Harvard Business Review Digital Articles All impact investors report the financial returns from their funds and investments, and many provide View Details

03 Jan 2023
Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

we can together start dismantling these systemic inequities.” “I don't want to hear just a ‘pay equity plan,’” says Opie. “Who's responsible for providing data from each department? What's the budget? And what are the metrics to measure... View Details

Keywords: by Pamela Reynolds

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

increase in antiwhite bias. In fact, on average, white respondents perceive more antiwhite bias than antiblack bias in the twenty-first century. "It's very hard to find a metric that suggests that white people actually have a worse time... View Details

Keywords: by Carmen Nobel

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Business for Social Impact | Social Enterprise | Harvard Business School

metrics on intended social outcomes, such as n... Faena: Magic in Mid-Miami Beach By: Robin Greenwood, Denise Han, Dave Habeeb and Ruth Page September 2024 | Faculty Research The link to this multimedia case should be provided to students... View Details

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

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Business Fundamentals Course - CORe | HBS Online

Statements Accounting for the Future Featured Exercises Discover how balance sheets, income statements, and cash flow statements are developed Predict future revenue, expenses, and cash flow Understand key metrics in valuation like time... View Details

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