Intentions - Publications - Faculty & Research

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

relationship. Assume positive intent For many people, asking questions feels uncomfortable or seems risky. They worry that the feedback giver will construe the questions as challenges to him or her. Women tend to become more willing to... View Details

Keywords: by Francesca Gino

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

hit the company took in 2020, Satriano has been intent on expanding the company’s CHEF’STORE brand, a chain of cash-and-carry food stores that provide an alternative way for restauranteurs to make last-minute purchases. With supply chain... View Details

Keywords: by Pamela Reynolds

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

strategy in consumer brands, then moving from a corporate strategy role into a GM role, and athletic apparel into accessories and then beauty. Making small, connected steps along the way has allowed me to grow and evolve my career in both View Details

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details

Keywords: by Kristen Senz

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

what they needed. The narrative was simple and straightforward, and there were no strings, she thought, only benefits. Surprise, surprise. Despite the benign intent and potential value of the idea, suspicion and skepticism soon surfaced... View Details

Keywords: by Sean Silverthorne

2010
Working Paper

Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model

By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger

This paper is the sixth of six pre-course reading assignments for an experimental leadership course developed by the authors over five years (2004-2008) at the U. of Rochester Simon School of Business working with students, alumni, executives, and faculty from various... View Details

Keywords: Leadership Development; Curriculum and Courses; Strategy; Performance Capacity; Attitudes; Behavior; United States; Netherlands; Texas

Citation

SSRN

Blog

Eight Steps to Board Success for Female Executives

current with industry trends and connected with other executives and directors who are wrestling with similar problems. That's why your professional network is so important to your role as a board member—your network is part of what you bring to the table. Be View Details

01 Dec 2019
News

Remix

women of color, as well as queer and gender nonconforming folks, “with the intention of curating and programming lineups that book diverse acts,” she says. Events such as Afropunk, Mothership, and Roskilde also encourage “an ethos of... View Details

Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment

Web

2.6 Sample Disciplinary Violations - MBA

exercise or exam, including distribution or use of notes by students without the explicit intention of having the notes serve as the basis for their own small group discussion Using discussion group notes without individual preparation/... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Google, Microsoft, and Fedex, to foster creativity, deepen learning, and solve complex problems.) Thomke became a certified LSP facilitator and then spent more than a year working on the design of his class, with the intent of creating a... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

20 May 2024
Blog Post

Get to Know Class Day Student Speaker Erik Roberts

chance to bring authentic, intentional leadership to a space that invites a singular focus, one where the outside world can melt away when creating and serving a culinary experience. “I want to be a very values-based leader,” said... View Details

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

fold it into a paper airplane and toss it from a city window or into the sea. Instead of writing, you could also use natural objects to represent things (e.g., an acorn to represent your tough outer shell or a dried leaf to represent being fragile in certain... View Details

Keywords: by Julia Austin

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

encourage productivity, collaboration, and innovation. "But you can protect those gains if you remember the intention and motivation that sparked this movement in the first place." As economic clouds form on the horizon, these efforts... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

them and not allowing them to share their opinions in meetings, and her adult daughter asked why she was so intent on attending award ceremonies. “Their comments made her pause,” the authors write. “Had she become one of those people who... View Details

Keywords: by Jay Fitzgerald

22 Sep 2023
News

Capital Connection

professional fix-and-flipper, someone accumulating a portfolio of single-family rentals, or somebody buying a 200-unit housing complex, strip mall, or small hotel. They often need capital in the $1 million range and up, with intentions of... View Details

Keywords: Margie Kelley; Real Estate

Portrait Project

Zoe Otedola

them to worry. Worry they are the only ones who look like them at the firms they’ve tirelessly worked to get into. Worry they have to code switch because their manager has no interest in their culture or what they’ve been through. I don’t want them to worry like I did.... View Details

01 Jun 2013
News

Mind Your Manners

Sara Jane Ho (MBA 2012) As a newcomer to the Global A-list, some observers say China has a few things to learn about proper comportment in Western social settings. Etiquette is one of them, declares Sara Jane Ho (MBA 2012), a quintilingual Hong Kong native who has... View Details

Keywords: etiquette; Arts, Sports, Language, Driving, and Other Schools; Educational Services

17 Dec 2014
Research & Ideas

How Our Brain Determines if the Product is Worth the Price

seconds, followed by a decision screen displaying both price and product. They then indicated the extent to which they wanted to buy the items on a scale from 0 to 100, with anything above a 50 categorized as intent to purchase the... View Details

Keywords: by Carmen Nobel; Retail

01 Sep 2022
What Do You Think?

Is It Time to Consider Lifting Tariffs on Chinese Imports?

controversies, trade continues. It’s perhaps evidence that sanity still prevails in the business world. But it raises the question of whether it’s time for the US to send a message, however small, of positive intent toward China by... View Details

Keywords: Re: James L. Heskett

Publications