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All HBS Web
(1,421)
- People (17)
- News (568)
- Research (416)
- Events (3)
- Multimedia (1)
- Faculty Publications (243)
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- 22 May 2012
- First Look
First Look: May 22
require a grand organizational makeover or buy-in from the CEO. All it takes is collaboration between you and your team-working together and making small, doable changes. What started as an experiment with a six-person team at The Boston View Details
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Sean Silverthorne
- 13 Jun 2012
- HBS Case
HBS Cases: A Startup Takes On the Credit Ratings Giants
intelligence firm for nearly $2 billion, he remained active in venture capital, start-ups and charity work. In 2009 he founded the risk management consulting firm K2 Global Consulting with his eldest son....
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- 14 Mar 2017
- First Look
First Look at New Research, March 14
management consulting services for life science companies. By 2015, the company was expanding beyond the biopharmaceutical industry, offering analytical services to health care...
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Sean Silverthorne
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
authors caution that results would undoubtedly differ from one group of customers and one product or service to another.] It brings to mind marketing campaigns in the United States for Progressive’s insurance products, in which the...
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by James Heskett
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
formation, and innovation. He is also a partner of the international management consulting firm McKinsey & Company, where he is a leader of its Innovation practice. Chakravorti has advised over 30 Fortune 500 companies on innovation,...
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by Martha Lagace
- 29 Jan 2008
- First Look
First Look: January 29, 2008
available at this time. When Professionals Have to Lead: A New Model for High Performance Authors:Thomas J. DeLong, John Gabarro, and Robert Lees Publication:Harvard Business School Press, 2007 Abstract For too long, professional services...
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Martha Lagace
- 01 Apr 2014
- First Look
First Look: April 1
914-014 Ford Asia Pacific & Africa: The E-coating Facility Decision in Gujarat, India (A) In April 2013, Ford Asia Pacific & Africa (FAPA) was examining its options for e-coating service metal parts for the Ford Customer View Details
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Sean Silverthorne
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
organizations that really ends up with no trend line” “For decades, we’ve been in this cycle where an organization hires a consulting firm to help design and execute a restructuring, and then, as soon as they’re done, they start that...
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by Carmen Nobel
- 22 Apr 2002
- Research & Ideas
Work, Family, Private Life: Why Not All Three?
nonprofit organizations. Hart, who is also co-head of the entrepreneurship and service management faculty unit at HBS, said that reflection on a balance between work and personal goals can never start too soon. In terms of role models,...
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by Martha Lagace
- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
applications was provided by interservice competition in the U.S. military after World War II. In this period, American military leaders found themselves debating the arrangements that would best protect legitimate competition between military View Details
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by Pankaj Ghemawat
- 26 Jun 2000
- Research & Ideas
Presentation Round-Up
creation, production, delivery and use of the Web, as well as toward a service delivery infrastructure. Panelist Katie Burke (HBS MBA '95) noted Web-based e-mail as a good example of how and why software is turning into a service....
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- 05 Dec 2006
- First Look
First Look: December 5, 2006
Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan Periodical:Journal of Service Research 9, no. 2 (November 2006): 184-194 Abstract Conceptually, customer relationship management (CRM) has been...
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Sean Silverthorne
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
role (himself MBA '75, PhD '82, he is D'Arbeloff MBA Class of 1955 professor of business administration and cochair of the school's entrepreneurship and service management unit), he pointed out that none of these ideas was a business....
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by John S. Rosenberg
- 24 Mar 2009
- First Look
First Look: March 24, 2009
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709043 One Firm One Future at Davis Langdon Harvard Business School Case 409-044 Rob Smith, senior partner of construction consultancy Davis Langdon, has just led the firm...
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Martha Lagace
- 15 Jun 2020
- Research & Ideas
A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.
crucial role in helping to combat Ebola in Liberia. Founded in 2007 to serve the most remote of Liberia’s 15 counties grappling with the HIV/AIDS crisis, Last Mile Health recruits, trains and supports community members not already in the health care field to provide...
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- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
anything, it naturally follows that senior managers can't simply delegate critical decisions involving operations, the adoption of IT or other technologies, and improvement efforts to "experts," whether they're internal or external (e.g., View Details
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by Martha Lagace
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
included presentations by Shelley Correll (Stanford University), Pamela Stone (CUNY), and Irene Padavic (Florida State University) and conference cochair Robin Ely. Padavic and Ely discussed why work/family initiatives have failed to advance women executives, using the...
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by Maggie Starvish
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
government turns out to be different from that in the United States. It shows that big business emerged as a constructive player in environmental policy in the 1960s, when it persuaded the government to establish a joint research institute known as the IVL and a...
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Sean Silverthorne
- 08 Jul 2008
- First Look
First Look: July 8, 2008
tail in action-reviewing sales data from Nielsen SoundScan, Nielsen VideoScan, the online music service Rhapsody, and the Australian DVD-by-mail service Quickflix. What she found may surprise you:...
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Martha Lagace
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had...
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Sean Silverthorne