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Show Results For
-
All HBS Web
(12,215)
- People (21)
- News (3,785)
- Research (7,001)
- Events (60)
- Multimedia (59)
- Faculty Publications (5,701)
Airbnb During the Pandemic—Stakeholder Capitalism Faces a Critical Test
As the covid pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the...
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- July 2022
- Case
A Soul and a Service: North Carolina Mutual Life Insurance
By: Tom Nicholas and John Masko
The North Carolina Mutual and Provident Association (the Mutual) was founded in 1898 as a for-profit entity selling life insurance catering to the Black community. The Mutual was entering a field crowded with established White-owned competitors that largely refused to...
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Keywords:
Black Entrepreneurs;
Insurance;
History;
Race;
Prejudice and Bias;
Entrepreneurship;
Decision Choices and Conditions;
Growth and Development Strategy;
Insurance Industry;
United States
Nicholas, Tom, and John Masko. "A Soul and a Service: North Carolina Mutual Life Insurance." Harvard Business School Case 823-032, July 2022.
- Web
Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023 - MBA
Military Academy (USMA) Why did you decide to pursue an MBA? I decided to pursue an MBA because I wanted to immerse myself in a challenging program that would further me personally and professionally. By taking a temporary step back from the fast-paced View Details
- April 2021 (Revised June 2021)
- Case
IBM: Design Thinking
By: Srikant M. Datar, Amram Migdal and Paul Hamilton
This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every product team alongside technical engineers and developers and product managers. IBM’s design transformation is told...
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Keywords:
Business Ventures;
Business Divisions;
Business Units;
Business Organization;
Change;
Change Management;
Transformation;
Competency and Skills;
Talent and Talent Management;
Design;
Human Resources;
Recruitment;
Selection and Staffing;
Innovation and Invention;
Collaborative Innovation and Invention;
Innovation and Management;
Innovation Strategy;
Jobs and Positions;
Job Design and Levels;
Leading Change;
Management;
Business or Company Management;
Goals and Objectives;
Management Practices and Processes;
Operations;
Product;
Product Design;
Product Development;
Organizations;
Business Processes;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Strategy;
Adaptation;
Adoption;
Technological Innovation;
Information Infrastructure;
Information Technology;
Technology Industry;
Information Technology Industry;
United States
Datar, Srikant M., Amram Migdal, and Paul Hamilton. "IBM: Design Thinking." Harvard Business School Case 121-007, April 2021. (Revised June 2021.)
- 11 Oct 2023
- News
Soldier On
There's so many different types of mayor in the United States and abroad. In its formal position, you sit in the middle, you help to craft policies and procedures, you set the vision for your city, you approve, at least for us, a $1.1 billion View Details
- 16 Mar 2015
- Research & Ideas
Advice on Advice
completely different light, it allows you to see a path through that you didn't see before," he says. Hesitant To Ask For Help Some executives are wary of seeking advice at all. For one thing, many people operate under the assumption...
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Keywords:
by Dina Gerdeman
- Web
Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School
heart of Wall Street, forced Lehman Brothers to relocate its operations. Lehman employees worked in temporary sites in Jersey City and Manhattan until the firm moved it operations to its new headquarters at 745 Seventh Avenue in Midtown...
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- 29 Jul 2022
- News
Will Demand for Women Executives Finally Shrink the Gender Pay Gap?
- 01 Sep 2023
- News
Made in Italy
Medici palace in the heart of the city that has been transformed into private residences and a private residence club operated by the Four Seasons. Segel wrote a case about the undertaking, which was a brand-new type of real estate...
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Keywords:
April White
- 2011
- Working Paper
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing...
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Keywords:
Communication;
Employees;
Knowledge Sharing;
Knowledge Use and Leverage;
Management Practices and Processes;
Operations;
Business Processes;
Performance Improvement
Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
- 11 May 2023
- News
How FOMO Became a Fixture
It's rare for a day to go by when the term FOMO (short for "fear of missing out") isn't shared on TV, social media, or any other media we consume. But where did FOMO come from? In this interview, Patrick McGinnis (MBA 2004), shares the genesis of the phrase, the impact...
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- June 2013 (Revised January 2024)
- Case
Governance and Sustainability at Nike (A)
By: Lynn S. Paine, Nien-hê Hsieh and Lara Adamsons
Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of Nike's board of directors. Set in 2012, the case traces the evolution of Nike's approach to environmental and social...
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Keywords:
Nike;
Hannah Jones;
Mark Parker;
Phil Knight;
Philip Knight;
Eric Sprunk;
Jill Ker Conway;
Phyllis Wise;
Don Blair;
Sustainable Business And Innovation;
SB&I;
Flyknit;
DyeCoo;
Footwear;
Athletic Footwear;
Apparel;
Athletic Apparel;
Sustainability;
Greenpeace;
Detox Campaign;
Dirty Laundry;
Water;
Water Use;
Water Pollution;
Water Resources;
Corporate Responsibility Committee;
Judgment;
Board Of Directors;
Board Committees;
Environmental And Social Sustainability;
Footwear Industry;
Decision Choices and Conditions;
Decisions;
Ethics;
Fairness;
Globalized Firms and Management;
Multinational Firms and Management;
Globalized Markets and Industries;
Governance;
Corporate Accountability;
Corporate Governance;
Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Innovation Strategy;
Goals and Objectives;
Management Practices and Processes;
Corporate Social Responsibility and Impact;
Performance;
Alignment;
Supply Chain;
Organizational Change and Adaptation;
Judgments;
Apparel and Accessories Industry;
Asia;
China;
United States;
Oregon;
Portland
Paine, Lynn S., Nien-hê Hsieh, and Lara Adamsons. "Governance and Sustainability at Nike (A)." Harvard Business School Case 313-146, June 2013. (Revised January 2024.)
- 21 May 2024
- News
A New Chapter
operate and fund the program long term,” Wolf says. The tablets Imagine Worldwide distributes do not require internet connectivity. Each is loaded with a full, culturally appropriate curriculum developed by the organization’s software...
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- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
organization and to customers and other external stakeholders. Keep focused. Grow your core business, and beware the unfamiliar. Execution Develop and maintain flawless operational execution. You might not always delight your customers,...
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- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
competence, and free up resources, which can be used to combine data bits in creative ways to add value. Relatively bulletproof operational reliability will be a key part of the price of success. Back-office or server farms, help desks,...
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Keywords:
by F. Warren McFarlan & Richard L. Nolan
- 11 Aug 2014
- Working Paper Summaries
Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements
Keywords:
by William Schmidt & Ryan W. Buell
- October 2012 (Revised September 2013)
- Teaching Note
The Dabbawala System: On-Time Delivery, Every Time
By: Stefan H. Thomke
The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than...
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- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
bouncing around for 10 years prior to implementation. What were the barriers? Was it operational challenges that had prevented or was it political-- what had stopped this from happening before? Cunningham: It was definitely an idea that...
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