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Show Results For
- All HBS Web
(5,952)
- People (18)
- News (1,273)
- Research (3,514)
- Events (19)
- Multimedia (41)
- Faculty Publications (2,135)
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- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
individuals identified as likely to defect. The tricky part comes in figuring out exactly who should be targeted. “You have to look at the net profitability of the retention campaign” Sunil Gupta, the Edward W. Carter Professor of View Details
- 06 Oct 2003
- Research & Ideas
The Growth of the Social Enterprise
Social enterprise groups are traditionally organized along one of two lines: The affiliation model favors decentralized control, while the branch model concentrates control at a central headquarters. Most... View Details
Keywords: by Carla Tishler
- 02 Jun 2003
- What Do You Think?
What Can Aspiring Leaders Be Taught?
more practical context in which ethical dilemmas can be resolved than can separate courses in ethics or values. Further, how ethical and value-based dilemmas are taught may be as important as the inclusion of such subjects in the curriculum. Rene Wentworth commented... View Details
Keywords: by James Heskett
- 03 Nov 2009
- First Look
First Look: Nov. 3
make the new model work? Purchase this case: http://cb.hbsp.harvard.edu/cb/product/309085-PDF-ENG Sara Campbell Ltd. (C) Romana L. Autrey, V.G. Narayanan, and Julia RozovskyHarvard Business School Supplement... View Details
Keywords: Martha Lagace
- 12 Oct 2011
- First Look
First Look: October 12
form of corporate social responsibility (CSR) through a sustainable business model that also generates superior financial performance. Read the paper: http://www.europeanbusinessreview.com/?p=4538 An... View Details
Keywords: Sean Silverthorne
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
change the models that people create in their minds. We are doing that in the way we write cases, the way we present role models, the way we talk more frankly about business in the context of a life rather... View Details
Keywords: by Martha Lagace
- 06 Mar 2013
- What Do You Think?
Who Should Manage Our Work Time?
CRM and voicemail systems Technology can scale human efficiency, but only up to a point." Ganesh Ramakrishnan added, "The technologies to communicate, collaborate and access infinite information have evolved and spread much... View Details
Keywords: by James Heskett
- 09 Apr 2014
- Research & Ideas
A Playbook for Small-Business Job Creation
be in a position to do that." Mills is looking at models for delivering capital to these companies, including the SBA's Small Business Investment Company program (SBIC). This program, which in most... View Details
- 21 Aug 2007
- First Look
First Look: August 21, 2007
Working PapersNone this week Cases & Course MaterialsFinding the Right Job for Your Product Harvard Business School Note 607-028 Asserts that the typical ways that companies have learned to segment their markets, by product... View Details
Keywords: Martha Lagace
- 14 Feb 2012
- First Look
First Look: February 14
its decision regarding the business model (i.e., whether to subsidize buyers or sellers), the access fees, and the size of the platform. A slight increase in the platform's belief advantage may induce the... View Details
Keywords: Carmen Nobel
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
going to make the food space more vulnerable in the next five years. There is going to be enormous change, both because of the way people eat and because new models are starting to come into the equation that will erode the... View Details
- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
bear. Written by Harvard Business School Visiting Professor Thomas H. Davenport and independent consultant Brook Manville, the book shares the tales of organizations that made successful choices through team-led decisions. This excerpt... View Details
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
structurally, functionally, geographically, and strategically diverse firm. The full data set comprises more than 100 million electronic mail messages and over 60 million electronic calendar entries for a sample of more 30,000 employees over a three-month period in... View Details
Keywords: by Sean Silverthorne
- 22 Jul 2014
- First Look
First Look: July 22
has a negative real impact on the future innovative activity of targeted firms. Download working paper: http://ssrn.com/abstract=2464303 Banks as Patient Fixed-Income Investors By: Hanson, Samuel G., Andrei Shleifer, Jeremy C. Stein, and Robert W. Vishny Abstract—We... View Details
Keywords: Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
Q: Your working paper uses the stories of three different companies—YesMail, TiVo and Clust.com—as a lens for examining consumer empowerment. YesMail is based on opt-in advertising, TiVo offers interactive TV services, and Clust, until it recently changed its View Details
Keywords: by Martha Lagace
- 03 Oct 2005
- What Do You Think?
What’s the Future of Globally Organized Labor?
objectives on which these kinds of actions should be based? Can organized labor form the necessary kinds of alliances with business and government that might be necessary to, in Pinel's words, "address the contemporary issues of... View Details
Keywords: by James Heskett
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 25 May 2010
- First Look
First Look: May 25
(revised) Authors:Itai Ashlagi, Benjamin G. Edelman, and Hoan Lee Abstract We model competing auctions for online advertising, with attention to the participation costs that limit advertisers' interest in using small ad platforms. When... View Details
Keywords: Martha Lagace
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
inventory without the use of technology," says John Jong-Hyun Kim, a senior lecturer and William Henry Bloomberg fellow at Harvard Business School. "And yet, schools have been slow to adopt and integrate technology in the... View Details
- 18 May 2010
- First Look
First Look: May 18
executives at a major multinational corporation, and with participants in an open-enrollment program at a major business school. Student course feedback and a follow-up survey administered about one year after the course suggest that the... View Details
Keywords: Martha Lagace