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Show Results For
- All HBS Web
(3,897)
- People (3)
- News (392)
- Research (2,932)
- Events (25)
- Multimedia (16)
- Faculty Publications (2,228)
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
quest for loyal customers is largely wasted effort ... Companies that have committed to complicated schemes for customer loyalty management (such as Lexus, Staples, and American Airlines) don't have much to show for it... Consultants peddling customer lifetime value... View Details
Keywords: by James Heskett
- 01 Sep 2005
- News
Get Ready for Saudi Oil Shock
Photo Courtesy MATTHEW R. SIMMONS In his new book, Twilight in the Desert: The Coming Saudi Oil Shock and the World Economy (John Wiley & Sons, 2005), Matthew Simmons (MBA ’67) sounds an alarm about a finite resource that he believes is running dry. Based on his View Details
- 05 May 2015
- First Look
First Look: May 5
and considers its implications for "information civilization." Google is to surveillance capitalism what General Motors was to managerial capitalism. Therefore the institutionalizing practices and operational assumptions of Google Inc. are the primary lens... View Details
Keywords: Carmen Nobel
- 25 Sep 2018
- First Look
New Research and Ideas, September 25, 2018
inventors who patent since 1920; a dataset of the employment, location, and patents of firms active in R&D since 1921; and a historical state-level corporate tax database since 1900, which we link to an existing database on state-level personal income taxes. Our... View Details
Keywords: Dina Gerdeman
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
consequences. Reduced-form analysis shows that a firm's choice of index-based benchmarking is 1) driven by its compensation consultants' systematic tendencies and governance-related frictions and 2) associated with lower ROA, suggesting... View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- First Look
First Look: June 2
development. We then develop a contingency framework for measuring results, suggesting that some organizations should measure long-term impacts, while others should focus on shorter-term outputs and outcomes. In closing, we discuss the implications of our View Details
Keywords: Martha Lagace
- 04 Nov 2008
- First Look
First Look: November 4, 2008
act. New practice area founders need to engage in appropriate legitimacy-mobilizing efforts in order to sustain diversification efforts. Our analysis of 46 cases of new practice area creation attempts in consulting and law firms shows... View Details
Keywords: Martha Lagace
- 28 May 2008
- First Look
First Look: May 28, 2008
on a systematic selection and analysis of articles, the paper outlines an emerging consensus on the definition and process of institutional entrepreneurship. It also presents the previously identified enabling conditions for, and reviews... View Details
Keywords: Martha Lagace
- 01 Jun 2024
- News
Conducting Business
In 2015 I moved from New York City to Madison, Connecticut, where I met, quite by chance, Ginny Vancil and her brother, Richard. I thought, How many Vancils can there be in the world? I asked if they knew Richard “Dick” Vancil, who was my first professor for my first... View Details
- 06 Dec 2021
- News
December 2021 Alumni and Faculty Books
changed the world. In this book, Doerr identifies the measurable OKRs we need to reduce emissions across the board and to arrive by 2050 at net zero—the point where we are no longer adding to the heat-trapping carbon in the atmosphere. Speed & Scale intersperses... View Details
- January 2022 (Revised August 2022)
- Case
Hello Heart: The Next Generation of Chronic Disease Management Apps
By: Ariel D. Stern and Danielle Golan
Hello Heart, a hypertension management app debated whether to go deep and cover other heart conditions, or to expand its solution to other chronic conditions. View Details
Keywords: Health; Health Care and Treatment; Information Technology; Mobile and Wireless Technology; Analysis; Business Startups; Transition; Customer Focus and Relationships; Customer Satisfaction; Decision Making; Demographics; Design; Entrepreneurship; Venture Capital; Technological Innovation; Growth and Development Strategy; Product Launch; Product Design; Product Development; Business Strategy; Competitive Strategy; Competitive Advantage; Customization and Personalization; Business Growth and Maturation; Business Model; Strategy; Applications and Software; Health Industry; Technology Industry; Israel; United States
Stern, Ariel D., and Danielle Golan. "Hello Heart: The Next Generation of Chronic Disease Management Apps." Harvard Business School Case 622-061, January 2022. (Revised August 2022.)
- 17 Dec 2020
- Research & Ideas
The 10 Most Popular Stories of 2020
organizational sustainability and characterizes the situations in which a social enterprise should be sustainable. The analysis then delineates when an investment in a social enterprise delivers superior impact to a grant. Corporate... View Details
Keywords: by Dina Gerdeman
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
valuable balance for the welfare of the country, one could make a similar case for the balance achieved by the for-profit, nonprofit, and public sectors." The analysis and prescriptions Grossman offers make their own contribution to... View Details
Keywords: by James E. Aisner
- Web
Expansion of the Case Method | Baker Library | Bloomberg Center | Harvard Business School
personnel for the war effort. HBS faculty wrote hundreds of new case studies that addressed issues specific to wartime production and analysis of statistical information. Dean Donham remarked on the flexibility of the case method that... View Details
- 01 Dec 2022
- News
A Quiet Force: Remembering Jay Light
California where he led a space-mission analysis team. Convinced he needed more management training, he entered the new joint Doctoral Program at Harvard and developed a fascination with finance. After graduation, he joined the HBS... View Details
- 16 Feb 2021
- Research & Ideas
To Fight Climate Change, Should Green Investors Reconsider Big Oil?
second only to the manufacturing industry. The analysis also showed that energy producers started making substantial investments in renewable energy long before sustainable investing and ESG scores existed. Even more telling, Cohen says,... View Details
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
to improve their products along with safety for their customers. About the Author Michael Blanding is a writer based in Boston. [Image: JohnnyGreig] Related Reading The Hard Work of Failure Analysis At Booking.com, Innovation Means... View Details
- 13 Sep 2016
- First Look
September 13, 2016
out firms that, absent NPEs, would produce welfare-enhancing innovations without engaging in infringement. Our empirical analysis shows that on average, NPEs behave as opportunistic patent trolls. NPEs sue cash-rich firms—a one standard... View Details
- 20 Sep 2004
- Research & Ideas
How Consumers Value Global Brands
that people associate with global brands. Then we surveyed 1,800 people in twelve nations to measure the relative importance of those dimensions when consumers buy products. A detailed analysis revealed that consumers all over the world... View Details
- Web
Early Years at HBS - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
would be trained in "the thorough analysis of and in the administrative control of a manufacturing company....taken up not only from the standpoint of a man who has to reach decisions and carry them out, but also from the standpoint of... View Details