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Show Results For
-
All HBS Web
(1,457)
- People (3)
- News (428)
- Research (493)
- Events (5)
- Multimedia (30)
- Faculty Publications (147)
- January 2013
- Case
Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)
By: Frances X. Frei and Robin J. Ely
On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies....
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Keywords:
Customer Relationship Management;
Internet and the Web;
Mergers and Acquisitions;
Organizational Culture;
Growth and Development Strategy;
Apparel and Accessories Industry;
Retail Industry
Frei, Frances X., and Robin J. Ely. "Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)." Harvard Business School Multimedia/Video Case 612-701, January 2013.
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
Times were hard for Webvan this year. Like other online grocers and delivery services that hit the screen in 2001—among them, Homegrocer, Kozmo, and Streamline—Webvan finally called it quits in July after two years in business. Webvan may...
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Forest L. Reinhardt
Forest L. Reinhardt is the John D. Black Professor of Business Administration at Harvard Business School, and HBS’s Senior Associate Dean for Faculty Promotions and Tenure.
Professor Reinhardt is interested in the relationships between market and nonmarket... View Details
- 2008
- Simulation
Strategic Innovation Simulation: Back Bay Battery
By: Willy C. Shih and Clayton Christensen
This online simulation allows students to play the role of a business unit manager at Back Bay Battery Company who faces the dilemma of balancing a portfolio of investment strategies across products in the rechargeable battery space. Players have to manage R&D...
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Keywords:
Competitive Strategy;
Disruptive Innovation;
Growth and Development Strategy;
Innovation and Management;
Investment;
Product Development;
Research and Development;
Battery Industry
Shih, Willy C., and Clayton Christensen. "Strategic Innovation Simulation: Back Bay Battery." Simulation and Teaching Note. Watertown, MA: Harvard Business School Publishing, 2008. Electronic. (2656-HTM-ENG.)
- 23 Feb 2021
- Research & Ideas
COVID-19 Shines New Light on Working Conditions in Supply Chains
descriptions of empirical research to provide their key insights in everyday language. For example, visitors to the site can learn about various audit approaches that are more or less effective under different circumstances. We also...
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- Web
Application Process - MBA
process and requirements. We look forward to learning about you through your application. Submit A Written Application To apply to Harvard Business School, we ask you to assemble and prepare a variety of materials that will help us assess...
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- 07 Jun 2016
- First Look
June 7, 2016
likelihood of meeting or beating analyst expectations. Collectively the results shed light on the effect of increased ownership concentration on tax avoidance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51123 June 2016 Service Science...
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Keywords:
Sean Silverthorne
- Program
Advanced Management Program
COO, CFO, executive vice president, division president, or managing director Leaders in Virtual Learning This program features sessions in the HBS Live Online Classroom. Just as HBS pioneered the case study...
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- Blog
Exceptional Learning—Wherever You Are
Can a virtual learning experience be as dynamic, energetic, and powerful as a classroom session? With its Live Online Classroom, HBS proves that the answer is a resounding yes. Through an initiative that...
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- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
piped to the population centers. Syngas fuel-based power systems have much higher end-to-end CO2 emissions than either natural gas or LNG based systems. In my mind, it is better to learn how to manage fracking risks than to encourage even...
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- Program
Program for Leadership Development
Specialists and star contributors who have been identified as outstanding prospects for increased leadership responsibilities High potential talent in roles that cover the scope of senior manager, manager, senior director, or director Leaders in Virtual View Details
- June 2024 (Revised August 2024)
- Case
Revlon India’s Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard
By: Tatiana Sandino and Samuel Grad
Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international color cosmetics to India. After growing rapidly and pioneering the Beauty Advisor (BA) model in India, the...
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Keywords:
Balanced Scorecard;
Restructuring;
Training;
Supply Chain;
Supply Chain Management;
Distribution;
E-commerce;
Strategy;
Business Model;
Business Plan;
Decision Making;
Decision Choices and Conditions;
Marketing Strategy;
Alignment;
Brands and Branding;
Negotiation;
Retail Industry;
Consumer Products Industry;
Beauty and Cosmetics Industry;
India
Sandino, Tatiana, and Samuel Grad. "Revlon India’s Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard." Harvard Business School Case 124-107, June 2024. (Revised August 2024.)
- 22 Mar 2017
- HBS Seminar
Gerald C. Kane, Boston College
- 07 May 2021
- News
A Best Buy CEO on What It Takes to Fix a Struggling Retailer
- Program
General Management Program
Executives in roles that cover the scope of general manager, deputy general manager, senior vice president, or vice president Leaders in Virtual Learning This program features sessions in the HBS Live Online...
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- 20 Aug 2020
- Blog Post
Being patients compelled us. Sequoia inspired us. HBS sustained us.
better than us. Which at the time, wasn’t saying much. Today, Deborah and I (an HBS MBA 2010 graduate) run FertilityIQ, an online educational resource used by over 90% of all US fertility patients. We’re imperfect, but we’ve managed to...
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- October 2017 (Revised April 2019)
- Case
Eastern Bank: Innovating Through Eastern Labs
By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were...
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Mills, Karen, Dennis Campbell, and Aaron Mukerjee. "Eastern Bank: Innovating Through Eastern Labs." Harvard Business School Case 318-068, October 2017. (Revised April 2019.)
- 2023
- Working Paper
The Customer Journey as a Source of Information
By: Nicolas Padilla, Eva Ascarza and Oded Netzer
In the face of heightened data privacy concerns and diminishing third-party data access,
firms are placing increased emphasis on first-party data (1PD) for marketing decisions.
However, in environments with infrequent purchases, reliance on past purchases 1PD...
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Keywords:
Customer Journey;
Privacy;
Consumer Behavior;
Analytics and Data Science;
AI and Machine Learning;
Customer Focus and Relationships
Padilla, Nicolas, Eva Ascarza, and Oded Netzer. "The Customer Journey as a Source of Information." Harvard Business School Working Paper, No. 24-035, October 2023. (Revised October 2023.)
- Program
Competing in the Age of AI—Virtual
leveraging massive amounts of data and sophisticated analytics. This program is eligible for the Digital Transformation Certificate. Learn More Key Benefits This online artificial intelligence course is a...
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- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
adult learning workshop was looking at the strengths and weaknesses of face-to-face education versus online distance learning. But in fact, these two types of education can be quite complementary. Should...
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Keywords:
by Sean Silverthorne