Filter Results
:
(636)
Show Results For
-
All HBS Web
(1,228)
- People (1)
- News (365)
- Research (636)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
Show Results For
-
All HBS Web
(1,228)
- People (1)
- News (365)
- Research (636)
- Events (4)
- Multimedia (20)
- Faculty Publications (330)
Sort by
- 25 Jun 2012
- Research & Ideas
Collaborating Across Cultures
"affective trust," an emotional belief that another person has one's best interests at heart. "Affective trust is especially critical in creative collaboration because unlike collaboration that merely involves the sharing of labor,...
View Details
Keywords:
by Michael Blanding
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
language problems but also what managers can do to overcome them. Neeley explores language and its connection to power dynamics on global teams in Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in...
View Details
Keywords:
by Kim Girard
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at...
View Details
Keywords:
by Kristen Senz
- 24 Jun 2002
- Research & Ideas
Four Keys of Enduring Success: How High Achievers Win
but achievements are equally driven by envy, greed, and fear, so emotions surrounding achievement can pull you in very different ways. How your values play in is another component to achievement. What are the kinds of things that drive...
View Details
Keywords:
by Martha Lagace
- 19 Oct 2022
- Op-Ed
Cofounder Courtship: How to Find the Right Mate—for Your Startup
relationship to a whole new level. This can be an incredibly rewarding experience for you, but it can also test the relationship to the max. While you probably know this person and you probably trust each other better than strangers, there’s likely baggage that can...
View Details
Keywords:
by Julia Austin
- May 2011
- Article
The Power of Small Wins
By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and...
View Details
Keywords:
Creativity;
Interpersonal Communication;
Employee Relationship Management;
Leadership;
Performance Effectiveness;
Emotions;
Motivation and Incentives;
Groups and Teams;
Collaborative Innovation and Invention;
Innovation Leadership;
Working Conditions;
Management Practices and Processes;
Management Skills;
Mission and Purpose;
Organizational Culture;
Performance Productivity;
Attitudes;
Behavior;
Happiness;
Perception;
Trust;
Time Management;
Resource Allocation;
Business or Company Management;
Goals and Objectives;
Managerial Roles
Amabile, Teresa M., and Steven J. Kramer. "The Power of Small Wins." Harvard Business Review 89, no. 5 (May 2011).
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
assemble the appropriate pieces that may go into tackling customers' challenges. A level 4 firm is more attached to producing solutions to customers' problems than it is to the products and services it offers. This intellectual, structural, and View Details
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
delivery drivers to hand off the food to consumers. Another barrier: Competition for attention on food delivery apps can be intense, a challenge especially for cloud kitchens that are completely reliant on these apps for customers. Establishing View Details
- 2015
- Book
Presence: Bringing Your Boldest Self to Your Biggest Challenges
By: Amy Cuddy
We often meet life's challenges with fear and anxiety. We fail to be our best and end up feeling regretful and powerless. In Presence, Amy Cuddy presents a scientifically grounded way to align our speech and nonverbal behavior with our beliefs, abilities, and...
View Details
Cuddy, Amy. Presence: Bringing Your Boldest Self to Your Biggest Challenges. New York: Little, Brown and Company, 2015.
- 13 May 2013
- Research & Ideas
How to Spot a Liar
in order to suss out cues for deception. They looked for both strategic and nonstrategic language cues. "A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected," Van Swol explains, "whereas a nonstrategic cue is...
View Details
Keywords:
by Carmen Nobel
- 22 Nov 2022
- Research & Ideas
When Agreeing to Disagree Is a Good Beginning
we want our children to be safe and get an excellent education,” said Minson. Finally, expressing a positive emotion also played a role in how the speaker is perceived. Focusing on the elements that contributed to being viewed as...
View Details
Keywords:
by Clea Simon, Harvard Gazette
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
leader. This led us to delve more deeply into the different types of leader behaviors that appeared, and to look at how those specific behaviors influenced people's perceptions of leader support and, ultimately, their creativity. Q: You make the point that you see...
View Details
Keywords:
by Martha Lagace
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series...
View Details
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
reducing the salesforce. Instead of cutting staff, however, Watanabe took the opposite approach, reassuring employees the company would do everything it could to retain jobs, deliver health and emotional support to victims, and contribute...
View Details
Keywords:
by Dina Gerdeman
- 21 Sep 2022
- Research & Ideas
You Don’t Have to Quit Your Job to Find More Meaning in Life
though one is leading a meaningful life is a bellwether for broader emotional wellbeing, with those who feel they are leading meaningful lives displaying superior mental and physical health. Making work meaningful can also be key for...
View Details
Keywords:
by Shalene Gupta
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
in the alarm clock market since the 1950s, when General Electric-Telechron started selling clocks with snooze buttons. "For some reason, we had relegated the alarm clock to be a low-involvement, low-cost item with no emotional...
View Details
- Article
Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety
By: Alison Wood Brooks, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton and Maurice Schweitzer
From public speaking to first dates, people frequently experience performance anxiety. And when experienced immediately before or during performance, anxiety harms performance. Across a series of experiments, we explore the efficacy of a common strategy that people...
View Details
Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I. Norton, and Maurice Schweitzer. "Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety." Organizational Behavior and Human Decision Processes 137 (November 2016): 71–85.
- August 2021
- Article
Anger Damns the Innocent
By: Katherine DeCelles, Gabrielle Adams, Holly S. Howe and Leslie K. John
False accusations of wrongdoing are common and can have grave consequences. In six studies, we document a worrisome paradox in perceivers’ subjective judgments of a suspect’s guilt. Specifically, we find that laypeople (online panelists; N = 4,983) use suspects’ angry...
View Details
Keywords:
Morality;
Accusations;
Deception;
Guilt;
Affect;
Emotions;
Behavior;
Perception;
Judgments;
Decision Making
DeCelles, Katherine, Gabrielle Adams, Holly S. Howe, and Leslie K. John. "Anger Damns the Innocent." Psychological Science 32, no. 8 (August 2021): 1214–1226.
- 02 May 2019
- Sharpening Your Skills
How To Ask Better Questions
Asking the right questions is the key to unlocking talent, opportunity, money, even second dates. Research shows asking follow-up questions improves your life and increases emotional intelligence. A Good Place to Start Asking Questions...
View Details
Keywords:
by Kristen Senz
- 13 Nov 2013
- Research & Ideas
Should Men’s Products Fear a Woman’s Touch?
Porsche brand erode over time if it is not as strongly associated with masculinity as it has been in the past? Regardless of what the future holds, Avery believes that brand managers can learn important lessons from the emotional...
View Details