Publications

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  • 22 Nov 2011
  • Working Paper Summaries

Carbon Tariffs: Impacts on Technology Choice, Regional Competitiveness, and Global Emissions

Keywords: by David F. Drake; Manufacturing
  • Web

Live from Klarman Hall - Alumni

from Strength to Strength in Work, Life, & Happiness Speaker: Arthur Brooks , Professor of Management Practice Our skills and interests naturally change as we age—a fact that can be difficult and frightening for many “strivers.” How can... View Details
  • Program

Family Office Wealth Management—Virtual

mid-career professionals who face new investments or major life decisions. In this virtual program, you will gain an in-depth understanding of best practices in family wealth management; explore the governance, structure, and investment... View Details
  • October 2021
  • Article

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
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  • 2017
  • Article

Frictions or Mental Gaps: What's Behind the Information We (Don't) Use and When Do We Care?

By: Benjamin Handel and Joshua Schwartzstein
Consumers suffer significant losses from not acting on available information. These losses stem from frictions such as search costs, switching costs, and rational inattention, as well as what we call mental gaps resulting from wrong priors/worldviews, or relevant... View Details
Keywords: Information; Consumer Behavior
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  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

all races benefited). Normalize opportunities to learn from mistakes Edmondson refers to them as “learning behaviors.” It might be as simple as organizing a team meeting to understand why something went wrong and gleaning lessons for next... View Details
Keywords: by Kara Baskin
  • Program

Preparing to Be a Corporate Director

Summary What does it take to succeed as a corporate director? For senior executives interested in joining a corporate board, preparation is key, as board service presents unique responsibilities, dynamics, risks, and opportunities. It... View Details
  • 11 Sep 2015
  • Blog Post

What is the JD/MBA Program at HBS?

concurrently, or apply during the first year of study at either HLS or HBS. Because of the flexibility of the program, it typically attracts a diverse set of students interested in business, law, and public service. Tian Feng and Zach... View Details
  • Web

Case Method Project

and colleges Use this methodology to deepen students’ understanding of American democracy Based on the highly successful experience of Harvard Business School and other graduate and professional programs that use case-based teaching, we... View Details
  • 2020
  • Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
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  • 08 Jun 2007
  • Working Paper Summaries

Poverty, Social Divisions and Conflict in Nepal

Keywords: by Quy-Toan Do & Lakshmi Iyer
  • 18 Nov 2014
  • First Look

First Look: November 18

international trade and investment. Insights about differences in the development of financial institutions across countries, the role of financial constraints, and the use of internal capital markets are proving central in understanding... View Details
Keywords: Sean Silverthorne
  • Research Summary

Renovating Democratic Capitalism

By: Malcolm S. Salter

This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details

  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

with other historical examples, suggesting that the key to understanding technology diffusion lies not only in explaining the number of different users but also in explaining the number of different uses. Publisher's link:... View Details
Keywords: Dina Gerdeman
  • Web

Accounting & Management - Doctoral

Accounting & Management The doctoral program in Accounting and Management, which falls under the PhD in Business Administration, focuses on understanding the role of information and measurement systems for: allocating resources among... View Details
  • 14 Apr 2016
  • Blog Post

What I Learned at SVMP

gather on campus to read cases, learn from HBS faculty, and understand more about the MBA program.   Find out what four SVMPers (who participated in the program last summer) took away from the experience.  Christen Talley After SVMP, I... View Details
  • 2010
  • Book

Buy-In: Saving Your Good Idea from Getting Shot Down

By: John P. Kotter and Lorne A. Whitehead
You've got a good idea. You know it could make a crucial difference for you, your organization, your community. You present it to the group but get confounding questions, inane comments, and verbal bullets in return. Before you know what's happened, your idea is dead,... View Details
Keywords: Communication Intention and Meaning; Cost vs Benefits; Problems and Challenges; Interests; Value
Related
  • Web

Application Requirements - Doctoral

Admissions & Financial Support Application Requirements Interested in applying to one of our fully funded PhD Programs? Before you begin, learn more about our application requirements. Please note that applicants are only required to... View Details
  • Program

Strategic Negotiations

efficiencies by developing a systematic approach to managing negotiations Synchronize internal and external negotiations Address the complexities associated with multiple parties and agendas as well as evolving timeframes Negotiate effectively across borders and... View Details
  • 08 Sep 2021
  • Blog Post

Socioeconomic Inclusion at HBS: Joshua Mbanusi (MBA 2021)

poverty instilled in Mbanusi both an understanding of the difficulty of doing so and a desire to help others do the same. While getting his undergraduate degree in policy analysis, Mbanusi spent a summer working for the Department of... View Details