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  • Program

Managing Turbulence

executives who are tasked with setting the direction of their organization in a volatile business environment. With an equal focus on strategy and leadership, the curriculum reflects our conviction that smart strategic decision-making... View Details

    Cases Featuring Jeff

    Jeff’s involvement with Open Market and Upromise has been the subject of the following cases.

    UPromise 2002:  Describes a set of decisions confronting the senior management of a company that has established a loyalty rewards program... View Details

    • February 2007 (Revised May 2008)
    • Supplement

    Bancaja: Developing Customer Intelligence (B)

    In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
    Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
    Related
    • Web

    Faculty & Advisors - MBA

    Capital Management. This venture capital firm was founded in 2022 with a focus on century defining technologies with potential cross-industry applications. Previously, Steve joined Deerfield Management, a global healthcare investment firm... View Details
    • 06 Sep 2006
    • Lessons from the Classroom

    Mixing Students and Scientists in the Classroom

    Each year, MIT, local business groups, and state agencies co-sponsor a competition designed to encourage the development of new technologies that focus on clean, renewable, or efficient energy resources. One of our View Details
    Keywords: by Deborah Blagg; Education
    • TeachingInterests

    The Business of Entertainment, Media, and Sports (MBA)

    By: Anita Elberse
    This second-year MBA course is primarily designed for students pursuing a career in the entertainment, media and sports sectors -- including film, television, music, publishing, video games, the performing arts, sports, fashion, and advertising -- or who plan to work... View Details
    • April 2017
    • Case

    Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)

    By: Tsedal Neeley and Esel Çekin
    Galya Frayman Molinas, President of Coca-Cola's Turkish business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded territory with operations across eight additional countries in Central Asia: Armenia, Azerbaijan, Georgia,... View Details
    Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey
    Related
    • 27 Jun 2017
    • First Look

    First Look at New Research and Ideas, June 27

    spatial spillovers fundamentally depend on the presence of existing relationships. Using multidimensional network formation data from the random placement of teams at a startup boot camp, we show that spatial spillovers decline if View Details
    Keywords: Sean Silverthorne
    • 30 Aug 2006
    • Op-Ed

    The Compensation Game

    defenders claim, is no more problematic than the fact that, say, Red Sox slugger Manny Ramirez is paid much more than earlier stars like Ted Williams. But the process affecting the compensation of star athletes is quite different from the one that determines CEO... View Details
    Keywords: by Lucian Bebchuk & Rakesh Khurana
    • 11 Mar 2001
    • Research & Ideas

    Digital Designs on the Inner City

    she said, before her organization recruited him to work on helping inner city businesses. Woods and his management team started a venture fund and have raised $125 million to invest in inner city and minority-owned companies. "His... View Details
    Keywords: by Dina Gerdeman
    • Research Summary

    Overview of Research

    My research examines approaches to improving the performance of our health care delivery system with a primary focus on health information technology. Reflecting the interdisciplinary nature of my program, my dissertation draws upon theories and insights from... View Details

    • 18 Aug 2020
    • Blog Post

    Innovating in the Hot Market of Cold Brew

    Jackson Shuttleworth (HBS MBA 2020) had his first cold drip in a New Orleans coffee shop in February 2019, from which began his journey to obtain a decent cold drip device for the home. After giving up on four different cold drip makers, he’s View Details

      Robert J. Dolan

      Robert J. Dolan is the Baker Foundation Professor at Harvard Business School. He received his Ph.D. from the University of Rochester and began his academic career in 1976 as a faculty member at the Graduate School of Business of the University of Chicago. He joined... View Details

      • 27 Sep 2016
      • First Look

      September 27, 2016

      selecting investments, VCs see the management team as more important than business-related characteristics such as product or technology. They also attribute more of the likelihood of ultimate investment success or failure to the View Details
      Keywords: Sean Silverthorne
      • 31 Oct 2023
      • HBS Case

      Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

      your team first. Be transparent and rely on your own senior and seasoned colleagues for advice when an ethical issue arises. Focus on the needs of the client. Ask yourself if the work you will be delivering... View Details
      Keywords: by Michael Blanding; Consulting
      • Teaching Interest

      DESIGN THEORY AND PRACTICE ES285

      By: Roberto Verganti

      Any organization, business or venture grounds its value on how “meaningful” are its products (functionally, symbolically and emotionally). Design Theory and Practice (DTP) empowers students to create products that are meaningful, to people who use them and to... View Details

      Keywords: Integrated Design; Leadership; User Experience Design; Design; Strategy; Technology; Product Design
      • October 2016
      • Case

      Triangulate: Stay, Pivot or Exit?

      By: Thomas Eisenmann, Shikhar Ghosh and Christopher Payton
      Sunil Nagaraj, Triangulate's founder had spent a few years trying to launch a dating application that matched users based on their behavior on social media. Based on input from advisors, the company changed its focus from a B2B site to a B2C dating site with a unique... View Details
      Keywords: Early Stage; Pivot; Two Sided Markets; Business Model; Business Exit or Shutdown; Product Launch; Venture Capital; Failure; Internet and the Web; Entrepreneurship; Information Technology; Social and Collaborative Networks; United States; North America
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        Andy Zelleke

        Andy Zelleke is the MBA Class of 1962 Senior Lecturer of Business Administration. A member of the General Management unit, he is the Faculty Chair of HBS’ Middle East & North Africa Research Center.

        Since Spring 2021, Dr. Zelleke has taught “Unpacking... View Details

        Keywords: federal government; professional services; defense; financial services
        • September 2006 (Revised October 2007)
        • Case

        BT Plc: The Broadband Revolution (A)

        By: Michael L. Tushman, David Kiron and Adam M. Kleinbaum
        In early 2003, CEO Ben Verwaayen and Chief Broadband Officer Alison Ritchie of BT Plc. are trying to transform the former British Telecom from a stodgy telephone company into a 21st century broadband company. Their efforts to focus the firm on broadband issues within... View Details
        Keywords: Transformation; Innovation and Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Behavior; Telecommunications Industry; United Kingdom
        Related
        • 28 Aug 2023
        • Research & Ideas

        The Clock Is Ticking: 3 Ways to Manage Your Time Better

        even more intentional with how they use their time. It also requires teams and organizations to think collectively about how people are using their time. It matters where people are, vis-a-via others on their team; there are benefits of... View Details
        Keywords: by Kristen Senz