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- Faculty Publications (143)
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- All HBS Web (668)
- Faculty Publications (143)
- 21 Mar 2016
- HBS Case
Can Customer Reviews Be 'Managed?'
word-of-mouth, marketers should influence word-of-mouth, is actually not entirely correct. We still do advertising because you control 100 percent of your advertising. You have very little, sometimes no View Details
- Profile
Margarita de la Piedra Carrillo
During her last year of university, Margarita interned at Citibank del Peru's Quality and Innovation area to streamline asset-based finance projects and "reduce workloads." After graduation, Margarita transferred to Credit Risk... View Details
- 02 Oct 2008
- What Do You Think?
Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?
sheet value, the outcome of which can mean life or death to an institution. And it's a short step to a loss of trust that people can repay what they borrow and the resulting unwillingness to lend cash, regardless of how much you have or the View Details
Keywords: by Jim Heskett
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and... View Details
Keywords: by Staff
- 17 Jul 2012
- First Look
First Look: July 17
improvement in performance (PIP)-a proxy for quality and an important organizational climate antecedent for positive, discretionary behaviors of frontline staff. We compare change in PIP in the treatment work areas to the same type of... View Details
Keywords: Sean Silverthorne
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the... View Details
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
company’s profits and cash flow. In addition, the founders worried that Amazon might cannibalize sales from its own website. In the end, Formlabs co-founder Max Lobovsky decided that control was more important than speed or ease. The... View Details
- 11 Jul 2017
- News
The Right Thing to Do
Whistleblower,” tells the story of Sherry Hunt, Citibank, and the frauds that caused the Great Recession. Hunt started at Citi as a mortgage quality control officer in 2004, just as the housing bubble was... View Details
- 03 Mar 2014
- HBS Case
Decommoditizing the Canned Tomato
techniques—though Francesco admits in the case that this is an uphill battle. The way Francesco handles quality control inside the plant is especially unique. While most companies package and label their... View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
of real-world systems. Download the paper: http://www.hbs.edu/research/pdf/10-059.pdf Quality Provision, Expected Firm Altruism and Brand Extensions Author:Julio J. Rotemberg Abstract This paper studies View Details
Keywords: Martha Lagace
- 18 Feb 2014
- First Look
First Look: February 18
exploit the grand cru classification of the chateaux of the Médoc, created in 1855, as a fixed hierarchical symbol of class status. The classification cannot be reversely affected by the quality chateaux produce or the prices they charge,... View Details
Keywords: Sean Silverthorne
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
500 are incorporated) have made it clear that maximizing shareholder return is required only when the breakup of the corporation has become inevitable or there is a change of control. For this purpose, a merger of two publicly held firms will not result in a change in... View Details
Keywords: by Carla Tishler
- 02 Sep 2002
- Research & Ideas
Foreign Multinationals in the U.S.: A Rocky Road
transfer pricing, this present study pointed to acute problems of control and managing U.S. affiliates as an important factor. Q: What are the key themes you have discovered among foreign multinational companies in the United States? What... View Details
Keywords: by Sarah Jane Johnston & Martha Lagace
- 01 Jun 1998
- News
Katharine Graham Offers Advice on Leadership
the Post to look after their four children and coordinate the couple's active Washington social life. Her life changed abruptly in 1963, when Philip Graham committed suicide after a struggle with manic depression, and she took control of... View Details
- 13 Jun 2014
- Op-Ed
World Cup Soccer: 770 Billion Minutes of Attention
50 percent share of the television sets turned on at any given night in that country. The Price Of Attention Attention is becoming a scarce resource. Due to consumer behaviors such as multitasking and shorter attention spans, the quality... View Details
- 25 Jul 2012
- News
Movie Magic
convenience items, including DVD rentals. By 2005, McDonald’s had allowed Kaplan to spin off Redbox and seek outside investors for the business (which came to focus exclusively on DVD rentals); in 2009, McDonald’s sold its share to Coinstar, an early investor that now... View Details
- 10 Jun 2014
- First Look
First Look: June 10
industries. We exploit data from the U.S. Cluster Mapping Project to examine the effects of agglomeration within regional clusters after controlling for convergence at the region-industry level. Our findings suggest that industries... View Details
Keywords: Sean Silverthorne
- 29 Sep 2008
- Research & Ideas
How Economics May Lead to Better Football Games
College football fans may strenuously argue the specifics of play, but there is little doubt the quality of championship bowls they watch is higher than in years past. Does that mean players now pass, run, and tackle with more skill,... View Details
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
U.S. consumers more power over decisions related to health care. Those who advocate consumer-driven health care—including conference chair Professor Regina E. Herzlinger—believe that shifting control of health-care purchasing decisions... View Details
- 01 Sep 2004
- News
A Market-Based Prescription
curb cost increases while ensuring quality treatment. Those goals have not been reached, largely because patient and physician resistance to stringent gatekeeping has led to more relaxed controls and freedom... View Details