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Show Results For
-
All HBS Web
(1,516)
- People (6)
- News (377)
- Research (881)
- Multimedia (5)
- Faculty Publications (347)
Coming Through When It Matters Most
All teams would like to think they do their best work when the stakes are highest—when the company’s future or their own rests on the outcome of their projects. But too often something else happens. In extensive studies of teams at professional service firms,... View Details
- August 2023
- Case
WayCool: Reimagining the Food Supply Chain
By: Paul Gompers and Kairavi Dey
Founded in 2015, WayCool, is an Indian agri-tech start-up that built a B2B operation acquiring fruits and vegetables from product-specific agriculture companies and small-holding farmers. It sold them to business customers, such as local retail stores, restaurants, and...
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Keywords:
Agribusiness;
Digital Transformation;
Operations;
Business Strategy;
Supply Chain;
Performance;
Business Startups;
Growth and Development Strategy;
Agriculture and Agribusiness Industry;
Food and Beverage Industry;
Technology Industry;
Web Services Industry;
Asia;
South Asia
Gompers, Paul, and Kairavi Dey. "WayCool: Reimagining the Food Supply Chain." Harvard Business School Case 224-011, August 2023.
- 10 Jul 2007
- Working Paper Summaries
Platform Envelopment
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn....
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Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- 04 Dec 2007
- First Look
First Look: December 4, 2007
and Consumer Expectations Authors:Feng Zhu and Marco Iansiti Abstract This paper seeks to answer three questions. First, which drives the success of a platform, installed base, platform quality or consumer expectations? Second, when does a monopoly View Details
Keywords:
Martha Lagace
- Program
Real Estate Management Program
right opportunities Identify and analyze emerging opportunities across real estate sectors from housing to commercial space to mixed-use space and beyond Employ industry innovations for competitive advantage Effectively lead projects and...
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- Web
Curriculum - MBA
questions that arise in the context of providing assisted reproduction services, family planning services, pregnancy care, and surgical services to women and their families. Questions addressed include ethics surrounding the abortion and...
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- 25 Nov 2008
- First Look
First Look: November 25, 2008
about the benefits of the privatization of water services amongst low and middle-income groups immediately after the 2006 nationalization. Negative opinions about the privatization prevail. These are particularly strong amongst households...
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Keywords:
Martha Lagace
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
workers; and the production of knowledge, including the idea of the economy, among other topics. Together, the essays suggest emerging themes in the field: a fascination with capitalism as it is made by political authority, how it is...
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- March 2009
- Article
Risk Management and Calculative Cultures
By: Anette Mikes
Enterprise risk management (ERM) has recently emerged as a widespread practice in financial institutions. It has been increasingly codified and encrypted into regulatory, corporate governance and organisational management blueprints. A burgeoning literature of...
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Keywords:
Risk Management;
Practice;
Banks and Banking;
Corporate Governance;
Value;
Business and Shareholder Relations;
Managerial Roles;
Culture;
Governing Rules, Regulations, and Reforms;
Business or Company Management;
Financial Services Industry
Mikes, Anette. "Risk Management and Calculative Cultures." Management Accounting Research 20, no. 1 (March 2009): 18–40. (
Winner of David Solomons Prize For the best paper in each annual volume of Management Accounting Research presented by Chartered Institute of Management Accountants
.)- 25 Feb 2016
- Blog Post
Alumni: Where Are They Now? Featuring: Maria (Brewer) Palma...
that invests in seed and early stage consumer, enterprise and financial services companies. In this role, my main priority is to find ways our firm can help entrepreneurs as they grow and scale their businesses. Right after HBS...
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Keywords:
Entrepreneurship
- Web
Faculty & Advisors - MBA
Kennedy School of Government Mark Fishman, M.D. MS/MBA Program Faculty Co-Chair for MS Professor of Stem Cell and Regenerative Biology at Harvard University, Chief of Pathways Consult Service at Massachusetts General Hospital Douglas...
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- 2017
- Working Paper
Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance
By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload, individuals can increase their service time, up to a point, to complete work more...
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KC, Diwas S., Bradley R. Staats, Maryam Kouchaki, and Francesca Gino. "Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance." Harvard Business School Working Paper, No. 17-112, June 2017.
- Article
Business Groups, Entrepreneurship and the Growth of the Koç Group in Turkey
By: Geoffrey Jones and Asli M. Colpan
This article examines the emergence and development of what became the largest business group in Turkey, the Koç Group. This venture was an important factor in the emergence of modern business enterprise in the new state of the Republic of Turkey from the 1920s. After...
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Keywords:
Entrepreneurship;
Governance;
History;
Strategy;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Service Industry;
Turkey
Jones, Geoffrey, and Asli M. Colpan. "Business Groups, Entrepreneurship and the Growth of the Koç Group in Turkey." Special Issue on Business Groups around the World. Business History 58, no. 1 (2016): 69–88.
- 13 Nov 2018
- Blog Post
Leadership Fellow Henry Tsai: Working with City Leadership to Leverage Technology
Strategically, it made sense to look at public sector service at the city level.” Tactically, San Jose emerged as Henry’s optimal Leadership Fellows opportunity. “It involved tech, and it would bring me back...
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- Web
Required Curriculum - MBA
to critically evaluate data science methodologies, results, and recommendations. Fluency in the vocabulary and logic used by data scientists to drive key organizational decisions. Exposure to emerging technologies like generative AI and...
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- March 2020
- Case
Thingtesting: Launching a Brand Discovery and Testing Digital Community
By: Ayelet Israeli and Jill Avery
Thingtesting, a brand discovery and testing digital community devoted to uncovering and exploring direct-to-consumer brands, had just received seed funding and was contemplating a second year of growth. The new year brought many challenges, as founder Jenny Gyllander...
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Keywords:
Influencer Marketing;
Monetization;
Female Ceo;
Female Entrepreneur;
Female Protagonist;
Influencers;
Influencer;
Direct-to-consumer;
Marketing;
Brands and Branding;
Marketing Strategy;
Venture Capital;
Entrepreneurship;
Marketing Communications;
Financial Services Industry;
Financial Services Industry;
Financial Services Industry;
London;
United Kingdom;
United States;
Europe;
North America
Israeli, Ayelet, and Jill Avery. "Thingtesting: Launching a Brand Discovery and Testing Digital Community." Harvard Business School Case 520-086, March 2020.
- November 2012
- Case
The World Bank in 2012: Choosing a Leader
By: Lakshmi Iyer and Ian McKown Cornell
In 2012, the World Bank faced important questions in terms of its future strategy and mission. Should the Bank continue to focus on micro-level development initiatives, such as the Millennium Development Goals (MDG), or return to traditional macro-level financial...
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Keywords:
Economic Development;
Millennium Development Goals;
World Bank;
International Institutions;
Leadership;
Development Economics;
Emerging Markets;
Foreign Direct Investment;
Financial Services Industry;
Financial Services Industry
Iyer, Lakshmi, and Ian McKown Cornell. "The World Bank in 2012: Choosing a Leader." Harvard Business School Case 713-013, November 2012.
- Research Summary
The New Social Contract: Contractors, Firms, and Agencies
The emergence of a 'new social contract' linking employees and organizations - perhaps most notable for the absence of a promise of lifelong job security - has been widely remarked. A related trend, less noted but potentially important, has been the emergence of a...
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- October 2017 (Revised October 2022)
- Case
Jumia Nigeria: from Retail to Marketplace (A)
By: Ramon Casadesus-Masanell and Namrata Arora
Founded in 2012, Jumia Nigeria, a startup effort by Germany-based Rocket Internet, aimed to become an African Amazon. The company entered the nascent market and immediately enjoyed an uptick in consumer spending fueled by the strength of Nigeria’s oil-based economy. By...
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Keywords:
Retail;
Marketplace;
Inventory;
Ecommerce;
Funding;
Business Ecosystem;
Business Ecosystems;
Competition;
Business Model;
Globalization;
Emerging Markets;
Expansion;
Logistics;
Competitive Strategy;
E-commerce;
Retail Industry;
India;
Nigeria;
Africa
Casadesus-Masanell, Ramon, and Namrata Arora. "Jumia Nigeria: from Retail to Marketplace (A)." Harvard Business School Case 718-401, October 2017. (Revised October 2022.)