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- Faculty Publications (70)
Show Results For
- All HBS Web (745)
- Faculty Publications (70)
- 01 Sep 2014
- News
Ask the Expert: Byte-Testing Bitcoin
Crypto-currency expert Santiago Subotovsky (MBA 2009), principal at Emergence Capital Partners, fields alumni questions on Bitcoin—a digital, virtual, and unregulated currency that allows for anonymous transactions View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome... View Details
Keywords: by Robert S. Kaplan
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its... View Details
- 06 Jul 2020
- Research & Ideas
The Right Way to Manage Customer Churn for Maximum Profit
the example of an online retailer who suddenly sees a monthly shopper stop buying for two months. “Customers just stop using the service but don’t have to tell the company.” In order to manage churn, companies typically use machine... View Details
- Web
Research - Behavioral Finance & Financial Stability
research here . Related Themes: Measuring Sentiment & Expectations, Credit Markets More Info Expectations and Investment By: Nicola Gennaioli , Yueran Ma & Andrei Shleifer MAY 2015 Using micro View Details
- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
University, where senior and retired executives learn to develop leadership skills in the service of solving large social problems. Many of the examples in the book come from her experience leading that... View Details
Keywords: by Sean Silverthorne
- 26 Jul 2011
- First Look
First Look: July 26
Quality: Evidence from 1978-1980 Authors:Kevin Koh, Shivaram Rajgopal, and Suraj Srinivasan Abstract We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit View Details
Keywords: Sean Silverthorne
- Web
Curriculum - Business & Environment
Government and the International Economy Pakistan at 75: When Will the "Nazuk Mor" End? Singapore: "From Third World to First" Thailand: Red Shirts, Yellow Shirts, and a Green Revolution View Details
- Web
Student Research - Doctoral
integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 View Details
- Web
Women at HBS - Alumni
Programs & Events Programs & Events Women at HBS Women at HBS Related resources W50 Summit In Their Own Words Since 2013––the 50th anniversary of women being admitted to the full-time MBA program––the School has undertaken a wide range of... View Details
- 20 Nov 2012
- First Look
First Look: November 20
in concentration levels in the U.S. Advertising and Marketing Services industry using data from the U.S. Census Bureau's quinquennial Economic Census View Details
Keywords: Sean Silverthorne
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
numbers, and—in most games—umpires don't miss any calls on the field. And today, that expanded instant replay system is only employed once every other game. "We designed the system based on the data View Details
- 17 Apr 2019
- Research & Ideas
How Managers Stifle Creativity
matters. If people lack that meaning, it's very hard for them to stay intrinsically motivated and creative. Many managers don't realize how necessary it is to help people understand the importance of their work. A status quo bias. Some... View Details
Keywords: by Danielle Kost
- Web
Team - Case Method Project
working in historical interpretation and education with the National Park Service to Case Method Institute. She received her B.A. in History and B.A. in International View Details
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
are right in the middle of this. Ripley is at the data center, rebooting things. Juvvani and his team are trying to figure out what's wrong with the Customer Service... View Details
Keywords: by Martha Lagace
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
related bills that have both costs and benefits are combined. In our first laboratory study, we confirm across a set of four legislative domains that this bundling technique increases support for bills that... View Details
Keywords: Martha Lagace
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
consistent rate, related to the firm’s growth objectives, only works in a stable market, in a stable industry, in a stable region. “That’s a lot of ‘ifs,’” Chung says. Putting artificial intelligence to work Artificial intelligence—an... View Details
Keywords: by Michael Blanding
- 23 Sep 2014
- First Look
First Look: September 23
Abstract—Do people from different countries and different backgrounds have similar preferences for how much more the rich should earn than the poor? Using survey data from 40 countries (N = 55,238), we... View Details
Keywords: Sean Silverthorne
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
problems. Positioning your service or product as “AI for health care” or “AI for sales” is not nearly specific enough. While you can sell AI tools to data science teams or IT departments, business leaders... View Details
Keywords: by Rocio Wu
- Web
Alumni Spotlight: Cissy Chen (MBA 2019) - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details