Customer Specificity - Publications - Faculty & Research

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2022 Reunion Presentations - Alumni

reconceptualizing career development post-pandemic and the implications for us and our organizations. CASE STUDY Behavioral Economics and Choice Architecture: Helping Customers and Employees Make Better Decisions Associate Professor John... View Details

01 Jun 2023
News

An Engine of Innovation

how to lay the groundwork to build an enterprise. Propel is for students who are further along with their ventures and have revenue, investors, and customers figured out. Some Explore students will progress to Test and Propel, and may... View Details

Keywords: Jennifer Gillespie

16 May 2000
Research & Ideas

The Simple Economics of Open Source

when they derive a net benefit from the work, with net benefit based on both immediate and delayed rewards. Immediate rewards include monetary compensation, as well as the opportunity to fix a bug or customize a program for their own... View Details

Keywords: by Martha Lagace; Technology

20 Jul 2021
Research & Ideas

Bankruptcy Spells Death for Too Many Businesses

which sounds like such a great thing. People get to keep their jobs, the creditors get paid equity, and the customers don't lose this business that they loved,” says Antill, whose article Do the Right Firms Survive Bankruptcy? will appear... View Details

Keywords: by Rachel Layne

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

and Beyond F. Warren McFarlan Making the Ask One of the hardest questions to address is do you ask a prospective donor for a specific dollar number and if so, how high should that number be? (For the record, professional fundraisers say... View Details

Keywords: by Danielle Kost

22 May 2017
Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

laundromat called “Linens and Lattes” that would let customers drink coffee, socialize, and surf the web while waiting for their clothes to dry). Well into the night, the judges discussed the presentations over dinner at Harvest... View Details

Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism

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Considering Retirement - Alumni

Work imposes obligations on your location and time. What will your days look like in the absence of your previous customs and habits? Community When you're no longer part of a work team, will you become an integral part of other... View Details

10 Aug 2009
Research & Ideas

High Commitment, High Performance Management

and governance system? Performance and psychological alignment that works for a period of time—sometimes many years—can create rigidities that require challenges. In the book I discuss what leaders must do, be, and know to lead a collective process of learning, and I... View Details

Keywords: by Martha Lagace

11 Apr 2024
News

Mission Control

founder and CEO of Spire, a global provider of space-based data, analytics, and space services.Making good on those long-term goals, Platzer says, was the result of building a very specific mission for himself while he was at HBS: "To... View Details

11 Apr 2011
Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

can be perceived as something thrown together with shoestring and bubblegum," Eisenmann says. "But through a series of MVPs, a lean startup can validate a specific and comprehensive set of hypotheses about what the business is,... View Details

Keywords: by Carmen Nobel; Technology; Computer

24 Jul 2017
Blog Post

Transitioning to Product Management at HBS

extent possible, the ‘full PM experience,’ and that meant finding a fast-moving startup that would let me run with a meaty product feature from just a scribbled idea on a whiteboard, to requirement-gathering phase with customers and... View Details

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4.2 Student/Faculty Ventures - MBA

the potential to grade future work, to vote on degrees, or to vote on disciplinary matters. Although the HBS Conflict of Interest Policy covers some of these issues, this policy is intended to provide more specific guidance, to avoid or... View Details

20 May 2022
Blog Post

Nucleate Eco: Connecting Aspiring MBA Entrepreneurs with Cutting Edge Climate Research

unique opportunity. By requiring the programming to virtual, we’ve already been able to go national, involving teams from west coast schools and across the country! What was the program like, and what specific resources did you get access... View Details

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

in how their jobs affect the customer in how their jobs can be improved in getting work done more effectively is most definitely welcome." Birgi Martin said, "I think self-management is needed at all levels of staff."... View Details

Keywords: by James Heskett

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

to overcome those specific barriers. A 3-D strategy is an aligned combination of set-up moves away from the table, deal design moves "on the drawing board," and tactics "at the table" all tailored to overcome the... View Details

Keywords: by Martha Lagace

28 Jun 2004
Research & Ideas

How to Avoid a Price Increase

types of products for which customers are more quantity-conscious than others? What products won't this work for? A: There are certainly categories where a change in package size is more noticeable. These would include any category where... View Details

Keywords: by Manda Salls

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

restrictions on the public will be lifted, how customers will behave in the aftermath, and how the once-familiar environments in which your company operated will have been impacted for the long-term, if not permanently. As a result, it is... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

01 Mar 2018
News

Every Trick in the Book

“That’s something, at least right now, that the Amazon algorithm has been unable to crack,” says Raffaelli. When the brown paper came off the windows of BookHampton at the start of the summer season in 2016, regular customers found a... View Details

Keywords: April White

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Frequently Asked Questions | HBS Online

courses within a specific subject area to gain deeper insights and expertise. If all three courses are completed successfully, learners will earn a Certificate of Specialization. HBS Online is currently offering a Learning Track in... View Details

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Sustainable Business Strategy Course | HBS Online

can be a catalyst for system-level change in the face of significant global issues, such as climate change and income inequality Examine the broader environmental, political, and social landscape in which you operate, including the role of government, investors, and... View Details

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