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- All HBS Web (940)
- Faculty Publications (122)
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- 02 Jun 2010
- First Look
First Look: June 2
one where orders need to be made before demand is realized. In our analysis, the latter situation corresponds to a newsvendor model with the additional decision of choosing a sales effort to increase demand at a View Details
Keywords: Martha Lagace
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
consumer behavior, Ngwe and Chen analyzed sales data from Southeast Asian fashion retailer Zalora in the Philippines. Because the data included the company's startup period, encompassing more than two million orders from 2012 to 2016, the... View Details
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions to be answered: Can "lean" productions methods improve service industries? How can a company's View Details
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
retailing. The six myths can be classified in three groups: (1) architecture of shopper reward (size and convexity of rewards), (2) architecture of retailer rewards (sustainable profitability and horizontal competition), (3) type of... View Details
- 24 Sep 2019
- Research & Ideas
Do National Security Secrets Hold Back National Innovation?
widespread secrecy is understandably difficult, since by their very nature, secret inventions are hard to find. Recently, a researcher at Harvard Business School found a way to study this issue—by examining patent applications the US government View Details
Keywords: by Kristen Senz
- 23 Mar 2010
- First Look
First Look: March 23
are sufficiently large, a pure-strategy equilibrium exists where both B firms are active in the market. Although there is competition in the complement market, the monopoly Firm A may earn lower profits in this environment. Consequently, A may prefer to accept lower... View Details
Keywords: Martha Lagace
- 08 Jul 2013
- Research & Ideas
Everything Must Go: A Strategy for Store Liquidation
even if it leads to leftover merchandise, can result in an increase in net recovery on the cost value of the inventory sold. Their approach also recommends higher markdowns at the beginning of the liquidation process than is typical, in... View Details
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
- 13 Aug 2007
- Research & Ideas
The Dark Side of Trust
introduction. Statistical analyses show that the plumbers' responses varied systematically with levels of trust. Those who trusted their current suppliers were less likely to request a brochure (-13 percent), order a free sample (-6... View Details
- 28 May 2008
- First Look
First Look: May 28, 2008
Case 508-074 The largest retailer of diesel fuel in the U.S., Flying J, is rethinking its growth strategy as the economy goes into a recession. Its major customer base, owner-operated truck drivers, are facing increasing costs of doing... View Details
Keywords: Martha Lagace
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
In order to get its financial and management woes under control, the health care industry might want to peek at the playbooks of retail giants like Walmart, Google, and Amazon.com. This was a key conversation point at "Perspectives... View Details
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
Joyce Dias puts it, "People give up what they enjoy doing most in order to submit to the unnatural process of doing something— anything in order to earn their living." Combine this with research... View Details
Keywords: by Jim Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
advance of a selling season," write Hammond and her coauthors. "Now firms receive periodic ongoing orders based on actual consumer expenditures. Lean retailing allows department stores, mass merchandisers, and other retail outlets to... View Details
- 23 Oct 2006
- Research & Ideas
Will the “Long Tail” Work for Hollywood?
long-tail view suggests that consumers will purchase an increasing number and a wider variety of videos, everything from Hollywood classics to obscure foreign films. Long-tail proponents believe that consumers have very different tastes, and online retailing with its... View Details
- 12 Feb 2013
- First Look
First Look: Feb. 12
the costs and benefits of land placed under different uses. Policy scenarios then determine the amount of land under each land use and the implications for costs, benefits, and carbon emissions. A "low-carbon development... View Details
Keywords: Sean Silverthorne
- 10 Jan 2018
- Research & Ideas
Working for a Shamed Company Can Hurt Your Future Compensation
they weren’t there at the time, but they have been a part of the culture, and we don’t want to deal with it.” Headhunting firms, meanwhile, may have to do extra due diligence in order to vet someone with a black mark on their resume, a... View Details
- 13 May 2008
- First Look
First Look: May 13, 2008
procedures of Pratt (2007), including the Nash bargaining procedure, satisfy this. Other prominent efficient procedures do not. In two-agent problems, reducing the feasible set between the solution and one agent's maximum point increases the utility View Details
Keywords: Martha Lagace
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium price for an experience that is no longer special. Either you have to cut price (and that... View Details
- 20 Jan 2016
- Research & Ideas
Maybe Uber isn't God's Gift to Mankind
own drivers). Uber routinely frustrates regulators as much as it pleases consumers. It has fielded cease and desist orders from governments all over the world, often continuing operation even when ordered to... View Details
- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
divisions of Big 5 professional service firms to separate themselves from their auditing colleagues in order to enable consultants to take equity positions in their clients' firms. Ilyas Naibov-Aylisli suggested it would be a good way to... View Details
Keywords: by James Heskett