Publications

June 2010 (Revised September 2010)
Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli

Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details

Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry

October 1990 (Revised January 1992)
Case

Marriott Corp.: The Internal Audit Function

By: Robert L. Simons

Keywords: Accounting Audits; Accommodations Industry

July 2008
Teaching Note

Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev

Teaching Note for [809029]. View Details

Keywords: History; Strategy; Customer Relationship Management; Information Technology; System; Privatization; Brands and Branding; Accommodations Industry

March 2008
Supplement

GuestFirst Hotel (A) and (B) (CW)

By: Frances X. Frei

Keywords: Accommodations Industry

February 2006
Supplement

Gary Loveman of Harrah's at Harvard Business School: Harrah's Total Rewards

By: John A. Deighton

Keywords: Games, Gaming, and Gambling; Accommodations Industry

January 2003
Teaching Note

Wyndham International: Fostering High-Touch with High-Tech (TN)

By: Lynda M. Applegate and Gabriel Piccoli

Teaching Note for (9-803-092). View Details

Keywords: Accommodations Industry

February 2000 (Revised August 2001)
Case

Astor Park Hotel

By: William J. Poorvu, Arthur I Segel and Matthew C. Lieb

Starwood Hotels, the world's largest REIT, is interested in acquiring an underperforming hotel in the Pacific Northwest. Steve Goldman, Starwood's VP of acquisitions and development, is wondering how much to pay for the property and how to reposition it. View Details

Keywords: Entrepreneurship; Mergers and Acquisitions; Asset Pricing; Property; Investment; Accommodations Industry; Northwestern United States

February 1980 (Revised August 1980)
Background Note

Lodging Industry

By: Daryl D Wyckoff and W. Earl Sasser

Keywords: Accommodations Industry

March 1973 (Revised September 1980)
Case

Chalet Susse International

By: W. Earl Sasser

Keywords: Accommodations Industry

June 1980 (Revised December 1992)
Case

Parker House (B)

The management of Boston's historic Parker House, owned by Dunfey Hotels, has received a request from a tour wholesaler to book a large number of rooms at the hotel during summer and fall 1980. This booking is tied to bookings at two other Dunfey hotels that need this... View Details

Keywords: Product Positioning; Segmentation; Accommodations Industry; Boston

February 1989 (Revised August 1989)
Case

Portman Hotel Co.

A brand new hotel has opened with a new service strategy: import to America Asian-style service using a butler-like employee group called the personal valets. To achieve this high level of service, the hotel has paid great attention to its human resource policies,... View Details

Keywords: Business or Company Management; Service Delivery; Employees; Accommodations Industry; Asia; North America

June 1976
Case

Ramada Inns, Inc.

By: William J. Bruns Jr.

Keywords: Accommodations Industry

26 Feb 2018
Research & Ideas

The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels

research shows that in the 10 cities with the largest Airbnb market share in the US, the entry of Airbnb resulted in 1.3 percent fewer hotel nights booked and a 1.5 percent loss in hotel revenue. The paper, The Welfare Effects of Peer Entry in the View Details

Keywords: by Dina Gerdeman; Travel

01 Jun 2017
News

The Evolving HBS Campus

lectures, conferences, performances, as well as many other purposes, and will accommodate up to 1,000 guests. The building is made possible by a generous gift from Beth and Seth Klarman (MBA 1982), who took part in the ceremony. View Details

14 Dec 2015
Research & Ideas

Airbnb Hosts Discriminate Against African-American Guests

Due to racial discrimination, white vacationers have an easier time booking an Airbnb rental property than African-Americans do, according to a new study from faculty at Harvard Business School. The problem seems to lie in all the personal information—names and profile... View Details

Keywords: by Carmen Nobel; Accommodations; Accommodations

Frank W. Woolworth

Woolworth’s stores eventually raised their price limits as they accommodated increasingly diverse goods. Through both domestic and international expansion efforts, his stores came to number about 1,250 by the time of Woolworth’s death,... View Details

Keywords: Retail

Charles Erwin Wilson

accommodate the growing demand for automobiles. His most notable accomplishments, however, were his achievements in labor relations, including his creation of an inflation-indexed wage and a uniform pension plan for all workers. Wilson’s... View Details

Keywords: Automotive & Aerospace

01 Jun 2016
News

New Conventions

Illustration by Dongik Lee HBS hosts some 700 events a year, ranging from research conferences to symposia to student shows. In April, the School broke ground on Klarman Hall. At the heart of this new state-of-the-art convening center is a flexible auditorium that will... View Details

January 1998 (Revised May 1999)
Case

Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick

By: Paul A. Gompers and Catherine M. Conneely

Supplements the (A) case. View Details

Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland