Publications

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

symptom of competent managers than (a) cause of good performance " Another may have been provoked by Kapil Kumar Sopory when he offered the opinion that "NSM is an ideal concept. However, it will... View Details

Keywords: by James Heskett

March 2010
Article

In Favor of Clear Thinking: Incorporating Moral Rules into a Wise Cost-benefit Analysis

By: Max Bazerman and Joshua D. Greene

Bennis, Medin, and Bartels (2009) have contributed an interesting paper on the comparative benefit of moral rules versus cost-benefit analysis (CBA). Many of their specific comments are accurate, useful, and insightful. At the same time, we believe they have... View Details

Keywords: Cost vs Benefits; Moral Sensibility; Adoption; Performance Effectiveness; Decision Making; Management Analysis, Tools, and Techniques

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August 2008 (Revised June 2013)
Background Note

Note on the Nonprofit Coherence Framework

By: Allen S. Grossman and Stacey Childress

This note presents the Nonprofit Coherence Framework. It helps nonprofit leaders identify the key elements that support an organizational strategy focused on attaining high performance, bring those elements into a coherent relationship with the strategy and each other,... View Details

Keywords: Management Practices and Processes; Organizational Culture; Organizational Structure; Performance Improvement; Nonprofit Organizations; Corporate Strategy

01 Dec 2011
News

Faculty Books

organizational performance is substantial and quantifiable. An effective business culture can account for up to half of the performance differential between organizations in the same business. Drawing on... View Details

Keywords: Utilities

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

at Harvard Business School, where she studies performance management systems in health care and value-based health care implementation strategies. Lidia Moura is a clinical neurologist and director of... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

March 2000 (Revised May 2000)
Case

Spec's Music (A)

By: John A. Davis and Susan Harmeling

Presents the story of a music retailer in Miami which started in the late 1940s, grew throughout the 1960s and 1970s, and went public in 1985 before experiencing a deep industry crisis in the mid-1990s. At issue in 1996 is whether the company should attempt to sell... View Details

Keywords: History; Family Business; Business Exit or Shutdown; Decision Choices and Conditions; Management Succession; Entrepreneurship; Crisis Management; Performance Improvement; Music Industry; Miami

December 1997 (Revised March 1998)
Case

Mid Ocean Limited: Trading Catastrophe Index Options

By: Kenneth A. Froot and Markus Mullarkey

An insurance industry executive must evaluate the potential of a set of newly-offered catastrophe insurance derivatives. The background addresses the roles of traditional reinsurance and securitization efforts in providing risk transfer and risk financing in the "cat"... View Details

Keywords: Commodity Market; Derivatives; Insurance; Capital Markets; Natural Disasters; Risk Management; Financial Management; Financial Strategy; Performance Evaluation; Insurance Industry; Bermuda

22 May 2017
News

Two On-Track Investments

business of creating and managing “equine portfolios,” making Thoroughbred ownership a reality for anyone with the will (and the wallet) to get in the game. “I’m probably the only owner that bought his first horse on credit cards,” Finley... View Details

Keywords: horse racing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

May 2004
Article

Underwater Options and the Dynamics of Executive Pay-to-Performance Sensitivities

By: Brian J. Hall and Thomas A. Knox

Keywords: Management; Compensation and Benefits; Performance

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Summer 2013
Response

How Caesars Entertainment Is Betting on Sustainability: Response

By: Michael W. Toffel

One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target... View Details

Keywords: Games, Gaming, and Gambling; Entertainment; Energy; Energy Conservation; Buildings and Facilities; Goals and Objectives; Corporate Social Responsibility and Impact; Performance Evaluation; Entertainment and Recreation Industry

September 2009
Article

Hidden Roadblocks in Cross-Border Talks

By: James K. Sebenius

While most analysts and dealmakers are aware of "cultural" differences in negotiations that cross national borders--different protocol and process expectations, differences in the role of the individual versus the group, differences in attitudes toward risk and time,... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Tactics; Risk Management; Time Management; Strategy; Governance; Performance Expectations; Attitudes; Culture; Decision Making

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Read Now

November 2008
Case

Syngenta International AG: Tropical Sugar Beet

By: Ray A. Goldberg and Alwin R. Kopse

Syngenta has developed a new sugar beet crop especially useful to tropical climates that enable double cropping to take place and provide both food and energy from the soil. Thus both the governments of Colombia and India are enthused about the new technological... View Details

Keywords: Food; Government and Politics; Technological Innovation; Performance Improvement; Performance Productivity; Research and Development; Environmental Sustainability; Technology Adoption; India; Colombia

May 2018
Case

Kaiser Permanente Colorado: Primary Care Plus

By: Robert S. Kaplan and Mahek A. Shah

A geriatrician in Kaiser Permanente’s Colorado region is concerned with the high and growing cost of treating the elderly population. She introduces a new care model, Primary Care Plus, using an interdisciplinary team of a primary care doctor, palliative care... View Details

Keywords: Primary Health Care; Elderly Patients; Integrated Practice Unit; Interdisciplinary Care; Health Care and Treatment; Age; Cost Management; Performance Improvement; Health Industry; United States; Colorado

13 Jun 2005
Research & Ideas

From Turf Wars to Learning Curves: How Hospitals Adopt New Technology

Harvard Business School professors are more likely to be found in the pages of the Academy of Management Review than the New England Journal of Medicine, but recently Gary Pisano and Robert Huckman used the latter to discuss their... View Details

Keywords: by Sara Grant; Health

May 1994
Case

Laura Ashley (D)

By: Richard L. Nolan

Describes the resignation of the CEO hired three years earlier to transform the company. View Details

Keywords: Transformation; Resignation and Termination; Management Succession; Performance Evaluation