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Show Results For
- All HBS Web
(4,837)
- People (9)
- News (730)
- Research (3,289)
- Events (9)
- Multimedia (9)
- Faculty Publications (2,030)
- March 2009
- Case
Bausch & Lomb, Inc.: Pressure to Perform (A)
By: Robert L. Simons
This case breaks the existing (and still available) Bausch & Lomb, Inc.: Pressure to Perform case into an (A) and a (B) case. The (A) case describes the revenue recognition concerns as of early-1994 and the organizational context within which the decisions were made. View Details
- Web
FAQs - Institute For Strategy And Competitiveness
process improvement or outcomes measurement roles. Also useful is potential for the project manager to make a long-term commitment to value measurement. Clinical knowledge is helpful but not necessary.... View Details
- 14 Apr 2021
- News
Is Your Team Solving Problems, or Just Identifying Them?
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
data?'" That's Paul Nicholas' reaction after reading most of the responses to this month's column. It's not a bad "sense of the meeting," in which many contributors offered suggestions to managers wishing to get the most out of so-called... View Details
Keywords: Re: James L. Heskett
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
critical to enable brands to manage this risk.” Toffel’s second study, Monitoring Global Supply Chains with Short and Georgetown University McDonough School of Business Professor (and former HBS doctoral student) Andrea R. Hugill, looks... View Details
Keywords: by Michael Blanding
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when... View Details
Keywords: Competition; Crime and Corruption; Management Practices and Processes; Ethics; Consumer Behavior; Customer Satisfaction; Auto Industry; Service Industry
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix. Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
- January 1992
- Teaching Note
American Telephone and Telegraph Company (1983) TN
Teaching Note for (9-284-047). View Details
- 01 Jun 2013
- News
Minding The Gap
Baltimore City Public Schools CEO Andrés Alonso for a prized spot on the team that represents the district at a weeklong summer institute run by Harvard's Public Education Leadership Project (PELP). Harcum's assessment of the program—which seeks to turn best practice... View Details
- June 2010
- Teaching Note
Cincinnati Children's Hospital Medical Center (TN)
By: Anita L. Tucker
Teaching Note for 609109. View Details
- October 2009
- Article
Making Time Off Predictable—and Required
By: Leslie Perlow and Jessica L. Porter
People in professional services believe a 24/7 work ethic is essential for getting ahead—and so they work 60-plus hours a week and stay tethered to their BlackBerrys. This perpetuates a vicious cycle: Responsiveness breeds the need for more responsiveness. When people... View Details
Keywords: Management Practices and Processes; Performance Expectations; Performance Productivity; Work-Life Balance; Service Industry
Perlow, Leslie, and Jessica L. Porter. "Making Time Off Predictable—and Required." Harvard Business Review 87, no. 10 (October 2009).
- 27 Apr 2009
- Research & Ideas
Building Businesses in Turbulent Times
explains how large and small companies can position themselves to survive—and thrive—in turbulent times. Applegate is head of the School's Entrepreneurial Management Unit and faculty chair of the Executive Education Owner/President View Details
Keywords: by Staff
- 08 Aug 2016
- Lessons from the Classroom
Panic Management: Keep Your Eyes on the Road
more about handling business-related adversity—unexpected obstacles, setbacks, failures, and disappointments, “situations that outstrip your immediately available set of resources, knowledge, and skills,” he said. Managers are faced with... View Details
Keywords: by Dina Gerdeman
- 19 Feb 2021
- News
3 Steps to Better Virtual Meetings
- Career Coach
Michele Chambliss
hiring/interviewing/performance management process in the West Coast office of a global management consultancy. She attributes a mid-career stint in strategic software sales... View Details
- Profile
Jeremy Andrus
chain, and selling. I worked for a while as a hotel developer for a Marriott franchisee. Before HBS, I was a management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at... View Details
- 20 Feb 2013
- Research & Ideas
Big Deal: Reflections on the Megamerger of American and US Airways
workforces. But working through this process and profitably growing the combined businesses are arguably much easier tasks when the merging parties are financially stronger. American's bankruptcy reorganization (as well as those of... View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
it’s important to understand their risks, as well as those of partners and customers. Process: Implement a robust vendor management process for critical systems that considers business continuity risk,... View Details
Keywords: by Hise Gibson and Anita Lynch
- 29 Nov 2004
- Research & Ideas
Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors
friend and I would be indirectly connected through you. This process cascades to the point where smaller clusters link up into larger clusters and so on, and eventually you have a black hole that sucks in thousands of inventors into a... View Details
- 2012
- Working Paper
Relational Contracts and Organizational Capabilities
By: R. Gibbons and R. Henderson
A large literature identifies unique organizational capabilities as a potent source of competitive advantage, yet our knowledge of why capabilities fail to diffuse more rapidly-particularly in situations in which competitors apparently have strong incentives to adopt... View Details
Keywords: Competitive Advantage; Motivation and Incentives; Management Practices and Processes; Contracts; Competency and Skills; Relationships; Complexity
Gibbons, R., and R. Henderson. "Relational Contracts and Organizational Capabilities." Harvard Business School Working Paper, No. 12-061, January 2012.