Time As Money - Publications - Faculty & Research

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Questioning, Listening & Responding - Christensen Center for Teaching & Learning

Teaching by the Case Method Questioning, Listening & Responding Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing... View Details

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation

Citation

16 Apr 2024
News

Netflix Enters Its Dan Lin (MBA 1999) Era

they were growing up just like Indiana Jones is my favorite movie or Star Wars was my favorite movie.” The Hollywood Reporter article notes that Lin will likely advance Netflix’s “fewer, bigger, better” approach to films, and noted his reputation for adhering to... View Details

Web

Past Issues - Alumni

generation. Money Does Grow on (Family) Trees How genealogy research grew from a hobbyist project into a multibillion-dollar industry That Was Then, This Is Now For more than 20 years, the HBS Portrait Project has captured a moment in... View Details

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

School of Business at the University of Pennsylvania to focus on retail operations, many considered the topic an "oxymoron." “The right labor needs to be available at the right time and store to match customers with products more... View Details

Keywords: by Ben Rand; Retail

18 Jun 2024
Research & Ideas

Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

doctoral student at the University of Chicago. The ‘state’ of the price gap matters Economists generally use two main data models to detect inflation and predict the pace at which retailers raise prices: time dependent and state... View Details

Keywords: by Rachel Layne; Financial Services; Banking

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

focus on environmental and social good. Time for leaders to dig deeper In this new climate, job seekers have greater power and flexibility in finding employment. As a result, organizations and leaders must... View Details

Keywords: by Hise Gibson and MaShon Wilson

04 May 2021
Book

Best Buy: How Human Connection Saved a Failing Retailer

one of my most memorable and inspiring moments of my time at Best Buy. We truly connected with each other, as the 10 of us took turns talking about what gave us energy and what gave our lives a sense of... View Details

Keywords: by Michael Blanding; Retail

Web

Team - Case Method Project

and has been passionate about pedagogy from a young age, always reflecting on her own educational experiences. She is excited to enrich those of other students through promoting adoption of the case method. Outside of work, she spends as... View Details

21 Nov 2022
Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

offer the short-term loans to consumers. And it’s no wonder: Consumers using the payment method often spend more than they would with a credit card, according to new research by Harvard Business School professors Marco Di Maggio and Emily Williams, and HBS doctoral... View Details

Keywords: by Rachel Layne; Retail; Financial Services; Technology

Web

1.11 Leaves of Absence - MBA

their studies at any time before graduation may request a leave of absence. Requests for a leave of absence may be granted by the Registrar in consultation with other officers of the University, as... View Details

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

Do lower-income families need and deserve access to fewer things than everyone else? As a society, we seem to think so, revealing a "grim double standard," finds a study published this month, Inequality in Socially Permissible... View Details

Keywords: by Rachel Layne

25 Sep 2012
Working Paper Summaries

Colocation and Scientific Collaboration: Evidence from a Field Experiment

Keywords: by Kevin Boudreau, Ina Ganguli, Patrick Gaule, Eva Guinan & Karim Lakhani; Health

Working Paper

Covenant-Light Contracts and Creditor Coordination

By: Bo Becker and Victoria Ivashina

In 2015, 70% of newly issued leveraged loans had weaker enforcement features, called covenant-light or "cov-lite"; this is nearly a three-time increase in cov-lite issuance compared to a previous peak in 2007. We evaluate whether this development can be attributed to... View Details

Keywords: Credit Cycles; Loan Contracts; Debt Covenants; Contracts; Financing and Loans; Credit; Borrowing and Debt

Citation

SSRN

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30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

brick-and-mortars, including Best Buy, Target, Staples, and Sears, will gladly match their online prices in-store if a customer asks for them. However, others, like Home Depot, Bloomingdale’s, and Macy’s, are usually quite firm about saying “no.” It may seem View Details

Keywords: by Dina Gerdeman; Retail

09 Dec 2009
Working Paper Summaries

Mental Health in the Aftermath of Conflict

Keywords: by Quy-Toan Do & Lakshmi Iyer

01 Sep 2015
First Look

First Look -- September 1, 2015

reality, such as when taking another test on which they cannot cheat? We find that self-deception diminishes over time only when self-deceivers are repeatedly confronted with evidence of their true ability... View Details

Keywords: Sean Silverthorne

Program

OPM Renew

OPM alumni, you will explore how the world's top entrepreneurial business leaders are starting new ventures, driving operational excellence, and capitalizing on disruptive innovation. As you join in on the global conversation, you will... View Details

07 Jul 2019
HBS Case

Walmart's Workforce of the Future

annual revenue at those stores from $142.5 billion in 2009 to 97.7 billion in 2018. During the same time period, revenue at Walmart’s “supercenters” (larger stores that also sell groceries and often include services such View Details

Keywords: by Julia Hanna; Retail

June 2022
Case

PFA Pensions: The Climate Plus Product

By: Daniel Green, Victoria Ivashina and Alys Ferragamo

The case explores whether alternative investments play a unique role in achieving low carbon dioxide emissions at the portfolio level. This case is set in April of 2020 and follows Kasper Ahrndt Lorenzen, Chief Investment Officer, and Peter Tind Larsen, Head of... View Details